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BSOD issues


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8 replies to this topic

#1 davsnotn

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Posted 04 August 2018 - 03:24 PM

Hi.  Thank you for having this help for BSOD issues.  My Speccy link is below.  The zip file is 8499 KB and it tells me the file is too big to upload.

 

http://speccy.piriform.com/results/6E5HrXYYvhMNEeNpaZ3OKL2

 

 



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#2 jcgriff2

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Posted 05 August 2018 - 09:46 PM

Go into the \Documents\Sysnative.... directory and delete a few of the larger files.

Delete EvtxSysDump.txt and EvtxAppDump.txt to start with. If we need them, we'll have you re-run the app and zip those 2 files. You can also move them to another directory if you wish.

Also delete any BSOD dumps with dates prior to June 15, 2018 (the date is in the filename).

Then re-zip the entire folder (delete the old zip file first); upload the new zip file.

The max size for zip files here is 4.05 MB.

Regards. . .

jcgriff2

Edited by jcgriff2, 05 August 2018 - 09:47 PM.

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#3 davsnotn

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Posted 06 August 2018 - 06:26 PM

See attached.



#4 davsnotn

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Posted 06 August 2018 - 06:27 PM

Uggh.  I didn't save.  Here it is for real :)

Attached Files



#5 dmccoyks

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Posted 07 August 2018 - 11:27 AM

The most likely cause is GEARAspiWDM.sys driver.

Please update to the latest driver from the following link and test.

http://www.gearsoftware.com/support/drivers.php
 

Unable to load image \SystemRoot\system32\DRIVERS\GEARAspiWDM.sysLoaded symbol image file: GEARAspiWDM.sys

    Image path: \SystemRoot\system32\DRIVERS\GEARAspiWDM.sys
    Image name: GEARAspiWDM.sys
    Browse all global symbols  functions  data
    Timestamp:        Thu May  3 12:56:17 2012 (4FA2E2E1)

Edited by dmccoyks, 07 August 2018 - 11:31 AM.


#6 davsnotn

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Posted 07 August 2018 - 05:00 PM

I updated the driver.  I appreciate the help!



#7 dmccoyks

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Posted 07 August 2018 - 05:09 PM

Your welcome. Okay let us know if that takes care of the problem or not.

#8 davsnotn

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Posted 11 August 2018 - 11:46 AM

Hi.  Computer has crashed a few times since we last chatted.  I have attached a new sysnative extract.  I deleted some of the older txts to make it smaller like I did the last time.

Attached Files



#9 dmccoyks

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Posted 12 August 2018 - 04:47 PM

OK I’m out of town but will check it tomorrow morning and let you know what I see.




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