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BSOD issues


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19 replies to this topic

#1 davsnotn

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Posted 04 August 2018 - 03:24 PM

Hi.  Thank you for having this help for BSOD issues.  My Speccy link is below.  The zip file is 8499 KB and it tells me the file is too big to upload.

 

http://speccy.piriform.com/results/6E5HrXYYvhMNEeNpaZ3OKL2

 

 



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#2 jcgriff2

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Posted 05 August 2018 - 09:46 PM

Go into the \Documents\Sysnative.... directory and delete a few of the larger files.

Delete EvtxSysDump.txt and EvtxAppDump.txt to start with. If we need them, we'll have you re-run the app and zip those 2 files. You can also move them to another directory if you wish.

Also delete any BSOD dumps with dates prior to June 15, 2018 (the date is in the filename).

Then re-zip the entire folder (delete the old zip file first); upload the new zip file.

The max size for zip files here is 4.05 MB.

Regards. . .

jcgriff2

Edited by jcgriff2, 05 August 2018 - 09:47 PM.

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#3 davsnotn

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Posted 06 August 2018 - 06:26 PM

See attached.



#4 davsnotn

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Posted 06 August 2018 - 06:27 PM

Uggh.  I didn't save.  Here it is for real :)

Attached Files



#5 dmccoy

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Posted 07 August 2018 - 11:27 AM

The most likely cause is GEARAspiWDM.sys driver.

Please update to the latest driver from the following link and test.

http://www.gearsoftware.com/support/drivers.php
 

Unable to load image \SystemRoot\system32\DRIVERS\GEARAspiWDM.sysLoaded symbol image file: GEARAspiWDM.sys

    Image path: \SystemRoot\system32\DRIVERS\GEARAspiWDM.sys
    Image name: GEARAspiWDM.sys
    Browse all global symbols  functions  data
    Timestamp:        Thu May  3 12:56:17 2012 (4FA2E2E1)

Edited by dmccoyks, 07 August 2018 - 11:31 AM.

We are all volunteers so please by kind, courteous and respectful of all staff and members

 

I try to respond in 24-48 hours normally and I am more active on weekdays than weekends. However, sometimes due to my health, family or life it may take me a little longer. If you have not heard from me within 72 hours then please PM me a reminder. 

 

BC BSOD Posting Instructions 


#6 davsnotn

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Posted 07 August 2018 - 05:00 PM

I updated the driver.  I appreciate the help!



#7 dmccoy

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Posted 07 August 2018 - 05:09 PM

Your welcome. Okay let us know if that takes care of the problem or not.

We are all volunteers so please by kind, courteous and respectful of all staff and members

 

I try to respond in 24-48 hours normally and I am more active on weekdays than weekends. However, sometimes due to my health, family or life it may take me a little longer. If you have not heard from me within 72 hours then please PM me a reminder. 

 

BC BSOD Posting Instructions 


#8 davsnotn

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Posted 11 August 2018 - 11:46 AM

Hi.  Computer has crashed a few times since we last chatted.  I have attached a new sysnative extract.  I deleted some of the older txts to make it smaller like I did the last time.

Attached Files



#9 dmccoy

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Posted 12 August 2018 - 04:47 PM

OK I’m out of town but will check it tomorrow morning and let you know what I see.

We are all volunteers so please by kind, courteous and respectful of all staff and members

 

I try to respond in 24-48 hours normally and I am more active on weekdays than weekends. However, sometimes due to my health, family or life it may take me a little longer. If you have not heard from me within 72 hours then please PM me a reminder. 

 

BC BSOD Posting Instructions 


#10 davsnotn

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Posted 24 August 2018 - 08:25 PM

Hi. I wsd wondering if you had a chance to peek (as opposed to poke😊) at the files?

#11 dmccoy

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Posted 24 August 2018 - 08:41 PM

I apologize, I got side tracked and forgot to follow up with you on this thread. I am done for the night but will look at everything Tom morning sometime and get back with you.

We are all volunteers so please by kind, courteous and respectful of all staff and members

 

I try to respond in 24-48 hours normally and I am more active on weekdays than weekends. However, sometimes due to my health, family or life it may take me a little longer. If you have not heard from me within 72 hours then please PM me a reminder. 

 

BC BSOD Posting Instructions 


#12 davsnotn

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Posted 24 August 2018 - 11:22 PM

Not at all.  Life doesn't follow the schedule of BSOD. :)



#13 dmccoy

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Posted 25 August 2018 - 01:27 PM

All of your dump files show the same error and are still pointing to the GEARAspiWDM.sys driver as the most likely cause. It is still a very old driver from May 2013. After some more research it looks like this driver can be included with iTunes and some other software and is known to cause issues. I recommend creating a Restore point and removing by following the guide in the link below and testing. I also see multiple errors in your log related to Roxio Burn program so you may want to uninstall it as well and if you still need a burn program then look for a different program. I also see you have Norton Backup installed which can also install the GEARAspiWDM.sys driver so if not using then uninstall it as well.

 

Manual Removal – 64-bit

http://www.gearsoftware.com/wiki/index.php/DRIVERS:_Windows_-_Updating,_removing,_64_bit_versions,_et

BugCheck 9F, {3, fffffa80152c0060, fffff80006579568, fffffa80193d1010}


Unable to load image \SystemRoot\system32\DRIVERS\GEARAspiWDM.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for GEARAspiWDM.sys
0: kd> !irp fffffa80193d1010
Irp is active with 7 stacks 5 is current (= 0xfffffa80193d1200)
No Mdl: No System Buffer: Thread 00000000: Irp stack trace.
cmd flg cl Device File Completion-Context
[N/A(0), N/A(0)]
0 0 00000000 00000000 00000000-00000000

Args: 00000000 00000000 00000000 00000000
[N/A(0), N/A(0)]
0 0 00000000 00000000 00000000-00000000

Args: 00000000 00000000 00000000 00000000
[N/A(0), N/A(0)]
0 0 00000000 00000000 00000000-00000000

Args: 00000000 00000000 00000000 00000000
[N/A(0), N/A(0)]
0 0 00000000 00000000 00000000-00000000

Args: 00000000 00000000 00000000 00000000
>[IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
0 e1 fffffa8017693060 00000000 fffff880055f1830-fffffa80131b6190 Success Error Cancel pending
\Driver\cdrom GEARAspiWDM
Args: 00014400 00000001 00000004 00000002
[IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
0 e1 fffffa80131b6040 00000000 00000000-00000000 pending
\Driver\GEARAspiWDM
Args: 00014400 00000001 00000004 00000002
[N/A(0), N/A(0)]
0 0 00000000 00000000 00000000-fffffa8018709d90

Args: 00000000 00000000 00000000 00000000
 Image name: GEARAspiWDM.sys
    Browse all global symbols  functions  data
    Timestamp:        Thu May 16 12:18:28 2013 (51953104)

Edited by dmccoyks, 25 August 2018 - 01:31 PM.

We are all volunteers so please by kind, courteous and respectful of all staff and members

 

I try to respond in 24-48 hours normally and I am more active on weekdays than weekends. However, sometimes due to my health, family or life it may take me a little longer. If you have not heard from me within 72 hours then please PM me a reminder. 

 

BC BSOD Posting Instructions 


#14 davsnotn

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Posted 08 September 2018 - 11:47 AM

Hi.  I didn't have room to attached another sysnative bsod file.  So, I am starting another thread.  The link to the original thread is below:

 

https://www.bleepingcomputer.com/forums/t/681703/bsod-issues/?view=getnewpost

 

I am having some random restarts.  A new output is attached.  As a side note, the sysnative program hangs at refreshing system information - CDROM.  I posted what I did get for the output.


Edited by hamluis, 08 September 2018 - 12:19 PM.
Merged with original topic - Hamluis.


#15 davsnotn

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Posted 08 September 2018 - 11:49 AM

The log is too big even after deleting the older stuff and the two large files.  What do I do?






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