I've had some experience with HJT, and use Castlecops to doublecheck my hunches. The hijack log is clean, as far as I can tell.
Have you been trained on how to use this tool and investigate/identify all the entries it creates?
HijackThis is an advanced tool
that requires advanced knowledge about the Windows Operating System. Most of the log entries are required
to run a computer and removing essential ones can potentially cause serious damage
such as your Internet no longer working or problems with running Windows itself.
HijackThis is an enumerator and similar in some respects to a registry editor program which displays areas of the Windows registry where the majority of Viruses, Trojans, Spyware, Adware, and Malware reside. HJT will scan certain areas of your system and then create a log to help diagnose the presence of undetected malware in these known hiding places. It then relies on experts to interpret the log entries
and determine what needs to be fixed.
Futher, removing entries in HJT before the problem is properly identified can make the malware undetectable to other detection and removal tools
. Full system scanning tools like Ad-aware, Spybot S&D and SpySweeper will remove the registry entries as well as the related files which results in a more complete removal process. HJT this should only be used to clean up the entries left behind, after you have properly removed the malware. If you do not have advanced knowledge about computers you should NOT fix anything using HijackThis
without consulting a expert as to what to fix.
With that said, lets see how we can help. Have you performed any anti-malware scans? If not, start here:Download and scan with AVG Anti-Spyware 7.5
in "SAFE MODE
(This is Ewdio 4.0 renamed. If you already have Ewido installed, please update to this version which has a special "clean driver" for removing persistent malware
). Be sure to print out the AVG Anti-Spyware Install-Scan Instructions
. Download and scan with Ad-Aware SE Personal 1.06
. Setup & Configure as shown here
: If you encounter any problems while downloading the updates, manually download them from here
.Download and scan with Spybot S&D 1.4
. Setup & Configure as shown here - (do not choose the option to install TeaTimer)Note
: If you encounter any error messages while downloading the updates, manually download them from here
.Download and scan with SUPERAntiSypware
Free for Home UsersNote
: If you encounter any problems while downloading the updates, manually download and unzip them from here
Then perform this online Virus scan
: Trend Micro Housecall
<- Use "Autoclean" and manually delete what it can't clean
.[Watch the Address bar in IE. You may receive alerts that "This site might require the following ActiveX control...Click here to install...". Click on that alert and then Click Install ActiveX component.]
If your still having problems, then we will direct on posting a hijackthis log for the HJT Team experts to review.