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blue screen error - update info provided


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3 replies to this topic

#1 lady4548

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Posted 02 August 2018 - 01:52 PM

this has happened at two different times.. it was happening in may of this year and now the end of july. i thought i had fixed it before by uninstalling avast but it's happening again. i ran the error checking thing yesterday (which took a couple hours) and here is the event log from that:

 

Checking file system on C:
The type of the file system is NTFS.
Volume label is OS.

A disk check has been scheduled.
Windows will now check the disk.                         

CHKDSK is verifying files (stage 1 of 5)...
  331008 file records processed.                                          File verification completed.
  1174 large file records processed.                                      0 bad file records processed.                                        2 EA records processed.                                              108 reparse records processed.                                       CHKDSK is verifying indexes (stage 2 of 5)...
  417620 index entries processed.                                         Index verification completed.
  0 unindexed files scanned.                                           0 unindexed files recovered.                                       CHKDSK is verifying security descriptors (stage 3 of 5)...
  331008 file SDs/SIDs processed.                                         CHKDSK is compacting the security descriptor stream
Cleaning up 1490 unused security descriptors.
  43307 data files processed.                                            CHKDSK is verifying Usn Journal...
  37684824 USN bytes processed.                                             Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
  330992 files processed.                                                 File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
  164827611 free clusters processed.                                         Free space verification is complete.
Correcting errors in the Volume Bitmap.
Windows has made corrections to the file system.

 964417535 KB total disk space.
 304490300 KB in 244950 files.
    151920 KB in 43310 indexes.
         0 KB in bad sectors.
    464871 KB in use by the system.
     65536 KB occupied by the log file.
 659310444 KB available on disk.

      4096 bytes in each allocation unit.
 241104383 total allocation units on disk.
 164827611 allocation units available on disk.

Internal Info:
00 0d 05 00 0d 66 04 00 09 a8 07 00 00 00 00 00  .....f..........
81 5c 00 00 6c 00 00 00 00 00 00 00 00 00 00 00  .\..l...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................

Windows has finished checking your disk.
Please wait while your computer restarts.

 

 

attached the zip folder requested

here is the speccy link with system info:

 

http://speccy.piriform.com/results/Z5AIaHn4TAHTEsdapoQwHJ6

Attached Files


Edited by lady4548, 02 August 2018 - 01:57 PM.


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#2 jcgriff2

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Posted 03 August 2018 - 10:04 PM

Hi. . .

Your CHKDSK test shows no bad sectors on your hard drive. That is a good thing.

The lone dump was not much help here.

See if Driver Verifier flags any 3rd party drivers - https://www.bleepingcomputer.com/forums/t/576333/driver-verifier-bsod-related-windows-10-81-8-7-vista/

If D/V does flag a driver, it will force a BSOD.

If this happens, re-run the jcgriff2/Sysnative app and attach the zip file again. Thank you.

Regards. . .

jcgriff2
Microsoft MVP 2009-2015
Microsoft Windows Insider MVP 2018 - Present

#3 lady4548

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Posted 04 August 2018 - 05:27 PM

Hi. . .

Your CHKDSK test shows no bad sectors on your hard drive. That is a good thing.

The lone dump was not much help here.

See if Driver Verifier flags any 3rd party drivers - https://www.bleepingcomputer.com/forums/t/576333/driver-verifier-bsod-related-windows-10-81-8-7-vista/

If D/V does flag a driver, it will force a BSOD.

If this happens, re-run the jcgriff2/Sysnative app and attach the zip file again. Thank you.

Regards. . .

jcgriff2

 

i went through all the steps, rebooted and nothing happened. no memory dump was created.. no bsod.



#4 lady4548

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Posted 04 August 2018 - 07:04 PM

Hi. . .

Your CHKDSK test shows no bad sectors on your hard drive. That is a good thing.

The lone dump was not much help here.

See if Driver Verifier flags any 3rd party drivers - https://www.bleepingcomputer.com/forums/t/576333/driver-verifier-bsod-related-windows-10-81-8-7-vista/

If D/V does flag a driver, it will force a BSOD.

If this happens, re-run the jcgriff2/Sysnative app and attach the zip file again. Thank you.

Regards. . .

jcgriff2

 

 

aaaand i got the bsod again.. all i was doing was watching videos on youtube. i really don't abuse any computer i have.. idk what is happening. i ran the sysnative app again. here are the files:

Attached Files






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