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So slow and feeling corrupted


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23 replies to this topic

#1 dphenry157

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Posted 02 August 2018 - 07:15 AM

I have an HP Notebook 17-X013DS (W2N03UA) laptop that just responds so slow.  My printer keeps disconnecting, etc.  Any help will be most appreciated.

 

Thank you!



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#2 hamluis

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Posted 02 August 2018 - 07:18 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
 
post-33068-0-86653600-1480692866_thumb.j

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

Louis

 

Once these steps are completed, this topic will be moved to a seemingly more appropriate forum.


Edited by hamluis, 02 August 2018 - 07:22 AM.


#3 dphenry157

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Posted 02 August 2018 - 07:36 AM

Have I responded correctly?



#4 dphenry157

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Posted 02 August 2018 - 07:41 AM

MiniToolBox by Farbar  Version: 17-06-2016
Ran by dphen (administrator) on 02-08-2018 at 08:36:58
Running from "C:\Users\dphen\Desktop"
Microsoft Windows 10 Home  (X64)
Model: HP Notebook Manufacturer: HP
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (08/02/2018 07:14:34 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0"1".Error in manifest or policy file "UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0"2" on line UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0".
Definition is UccApi,processorArchitecture="x86",type="win32",version="16.0.0.0".
Please use sxstrace.exe for detailed diagnosis.
 
Error: (08/02/2018 07:06:45 AM) (Source: COM) (User: )
Description: {41FD88F7-F295-4D39-91AC-A85F3149A05B}
 
Error: (08/02/2018 07:06:45 AM) (Source: COM) (User: )
Description: {95CABCC9-BC57-4C12-B8DF-BA193232AA01}
 
Error: (08/02/2018 07:05:32 AM) (Source: TrueKey) (User: )
Description: Failed to process session change. System.ArgumentNullException: Value cannot be null.
   at System.Threading.Monitor.Enter(Object obj)
   at McAfee.YAP.Service.Common.UsersManager.GetWindowsUsers(Boolean async)
   at McAfee.YAP.Service.Service.OnSessionChange(SessionChangeDescription changeDescription)
   at System.ServiceProcess.ServiceBase.DeferredSessionChange(Int32 eventType, Int32 sessionId)
 
Error: (08/02/2018 07:04:44 AM) (Source: Application Error) (User: )
Description: Faulting application name: WLANExt.exe, version: 10.0.17134.1, time stamp: 0x37c688c7
Faulting module name: Rtlihvs.dll, version: 704.4.313.2017, time stamp: 0x59707d98
Exception code: 0xc0000005
Fault offset: 0x0000000000079da6
Faulting process id: 0xec0
Faulting application start time: 0xWLANExt.exe0
Faulting application path: WLANExt.exe1
Faulting module path: WLANExt.exe2
Report Id: WLANExt.exe3
Faulting package full name: WLANExt.exe4
Faulting package-relative application ID: WLANExt.exe5
 
Error: (08/02/2018 07:04:31 AM) (Source: nssm) (User: )
Description: Failed to read registry value AppDirectory: The operation completed successfully.
 
Error: (08/02/2018 01:52:45 AM) (Source: Office 2016 Licensing Service) (User: )
Description: Subscription licensing service failed: -1073422333
 
Error: (08/01/2018 01:52:46 AM) (Source: Office 2016 Licensing Service) (User: )
Description: Subscription licensing service failed: -1073422333
 
Error: (07/31/2018 01:52:45 AM) (Source: Office 2016 Licensing Service) (User: )
Description: Subscription licensing service failed: -1073422333
 
Error: (07/30/2018 01:52:46 AM) (Source: Office 2016 Licensing Service) (User: )
Description: Subscription licensing service failed: -1073422333
 
 
System errors:
=============
Error: (08/02/2018 07:24:37 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (08/02/2018 07:15:33 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunchWindows.SecurityCenter.WscBrokerManagerUnavailableNT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (08/02/2018 07:15:26 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (08/02/2018 07:14:34 AM) (Source: DCOM) (User: LAPTOP-MV37PV9G)
Description: application-specificLocalLaunchWindows.SecurityCenter.WscCloudBackupProviderUnavailableLAPTOP-MV37PV9GdphenS-1-5-21-1445048804-331648997-2465885086-1001LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (08/02/2018 07:13:17 AM) (Source: Service Control Manager) (User: )
Description: The HP Touchpoint Analytics service hung on starting.
 
Error: (08/02/2018 07:12:04 AM) (Source: DCOM) (User: LAPTOP-MV37PV9G)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}LAPTOP-MV37PV9GdphenS-1-5-21-1445048804-331648997- 2465885086-1001LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (08/02/2018 07:11:42 AM) (Source: DCOM) (User: LAPTOP-MV37PV9G)
Description: application-specificLocalLaunchWindows.SecurityCenter.WscCloudBackupProviderUnavailableLAPTOP-MV37PV9GdphenS-1-5-21-1445048804-331648997-2465885086-1001LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (08/02/2018 07:11:35 AM) (Source: DCOM) (User: LAPTOP-MV37PV9G)
Description: application-specificLocalLaunchWindows.SecurityCenter.WscCloudBackupProviderUnavailableLAPTOP-MV37PV9GdphenS-1-5-21-1445048804-331648997-2465885086-1001LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (08/02/2018 07:11:19 AM) (Source: DCOM) (User: LAPTOP-MV37PV9G)
Description: application-specificLocalLaunchWindows.SecurityCenter.WscCloudBackupProviderUnavailableLAPTOP-MV37PV9GdphenS-1-5-21-1445048804-331648997-2465885086-1001LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (08/02/2018 07:09:44 AM) (Source: DCOM) (User: LAPTOP-MV37PV9G)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}LAPTOP-MV37PV9GdphenS-1-5-21-1445048804-331648997-2465885086-1001LocalHost (Using LRPC)UnavailableUnavailable
 
 
Microsoft Office Sessions:
=========================
Error: (08/02/2018 07:14:34 AM) (Source: SideBySide)(User: )
Description: UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0"UccApi,processorArchitec ture ="x86",type="win32",version="16.0.0.0"C:\Program Files (x86)\Microsoft Office\root\Office16\lync.exe.ManifestC:\Program Files (x86)\Microsoft Office\root\Office16\UccApi.DLL1
 
Error: (08/02/2018 07:06:45 AM) (Source: COM)(User: )
Description: {41FD88F7-F295-4D39-91AC-A85F3149A05B}
 
Error: (08/02/2018 07:06:45 AM) (Source: COM)(User: )
Description: {95CABCC9-BC57-4C12-B8DF-BA193232AA01}
 
Error: (08/02/2018 07:05:32 AM) (Source: TrueKey)(User: )
Description: Failed to process session change. System.ArgumentNullException: Value cannot be null.
   at System.Threading.Monitor.Enter(Object obj)
   at McAfee.YAP.Service.Common.UsersManager.GetWindowsUsers(Boolean async)
   at McAfee.YAP.Service.Service.OnSessionChange(SessionChangeDescription changeDescription)
   at System.ServiceProcess.ServiceBase.DeferredSessionChange(Int32 eventType, Int32 sessionId)
 
Error: (08/02/2018 07:04:44 AM) (Source: Application Error)(User: )
Description: WLANExt.exe10.0.17134.137c688c7Rtlihvs.dll704.4.313.201759707d98c00000050000000000079 da6ec001d42a50956ea76bC:\WINDOWS\system32\WLANExt.exeC:\WINDOWS\system32\Rtlihvs.dll4ae 25f16-3348-421c-8363-d79f728b2d2c
 
Error: (08/02/2018 07:04:31 AM) (Source: nssm)(User: )
Description: AppDirectoryThe operation completed successfully.
 
Error: (08/02/2018 01:52:45 AM) (Source: Office 2016 Licensing Service)(User: )
Description: Subscription licensing service failed: -1073422333
 
Error: (08/01/2018 01:52:46 AM) (Source: Office 2016 Licensing Service)(User: )
Description: Subscription licensing service failed: -1073422333
 
Error: (07/31/2018 01:52:45 AM) (Source: Office 2016 Licensing Service)(User: )
Description: Subscription licensing service failed: -1073422333
 
Error: (07/30/2018 01:52:46 AM) (Source: Office 2016 Licensing Service)(User: )
Description: Subscription licensing service failed: -1073422333
 
 
CodeIntegrity Errors:
===================================
  Date: 2018-08-02 07:18:42.885
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\System32\browser_broker.exe) attempted to load \Device\HarddiskVolume3\Program Files\Common Files\Apple\Internet Services\ShellStreams64.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2018-07-11 20:41:03.104
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files (x86)\Google\Chrome\Application\chrome.exe) attempted to load \Device\HarddiskVolume3\Program Files\Norton Security\NortonData\22.14.0.54\Definitions\IPSDefs\20180711.061\IPSEng64.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2018-07-09 21:36:53.883
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files (x86)\Google\Chrome\Application\chrome.exe) attempted to load \Device\HarddiskVolume3\Program Files\Norton Security\NortonData\22.14.0.54\Definitions\IPSDefs\20180709.061\IPSEng64.dll that did not meet the Microsoft signing level requirements.
 
  Date: 2018-07-01 08:44:33.035
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\System32\browser_broker.exe) attempted to load \Device\HarddiskVolume3\Program Files\Common Files\Apple\Internet Services\ShellStreams64.dll that did not meet the Microsoft signing level requirements.
 
 
=========================== Installed Programs ============================
64 Bit HP CIO Components Installer (HKLM\...\{FF21C3E6-97FD-474F-9518-8DCBE94C2854}) (Version: 7.2.8 - Hewlett-Packard) Hidden
Adobe Flash Player 30 PPAPI (HKLM-x32\...\Adobe Flash Player PPAPI) (Version: 30.0.0.134 - Adobe Systems Incorporated)
Adobe Shockwave Player 12.1 (HKLM-x32\...\Adobe Shockwave Player) (Version: 12.1.9.159 - Adobe Systems, Inc.)
AirMagnet Laptop Demo (HKLM-x32\...\{BD6185CC-DFE0-49FE-9807-AA9177B17A34}) (Version:  - )
Apple Application Support (32-bit) (HKLM-x32\...\{3D1290E6-1F77-46D5-A715-A56679C8D4E3}) (Version: 6.0.2 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{D0E45DEC-F4B9-4370-A9DF-66837789C2EF}) (Version: 6.0.2 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{E3C4B99B-BE71-4C27-8E3C-4FAE3C46E1D5}) (Version: 11.0.0.30 - Apple Inc.)
ASUS Wireless Router Device Discovery Utility (HKLM-x32\...\{09CDCA35-23FF-4ED6-AFDA-BBD55235CE4B}) (Version: 1.4.8.0 - ASUS)
B209a-m (HKLM-x32\...\{EAAAF7C8-7DCA-449E-B618-81B86BA92A20}) (Version: 140.0.851.000 - Hewlett-Packard) Hidden
Bonjour (HKLM\...\{56DDDFB8-7F79-4480-89D5-25E1F52AB28F}) (Version: 3.1.0.1 - Apple Inc.)
BufferChm (HKLM-x32\...\{FA0FF682-CC70-4C57-93CD-E276F3E7537E}) (Version: 140.0.298.000 - Hewlett-Packard) Hidden
Carbonite (HKLM-x32\...\{ADD4D4D2-4489-43A7-A141-7EDF2C5FB68E}) (Version: 6.3.3 build 7602 (Feb-02-2018) - Carbonite)
CCleaner (HKLM\...\CCleaner) (Version: 5.45 - Piriform)
Cisco EAP-FAST Module (HKLM-x32\...\{64BF0187-F3D2-498B-99EA-163AF9AE6EC9}) (Version: 2.2.14 - Cisco Systems, Inc.)
Cisco LEAP Module (HKLM-x32\...\{AF312B06-5C5C-468E-89B3-BE6DE2645722}) (Version: 1.0.19 - Cisco Systems, Inc.)
Cisco PEAP Module (HKLM-x32\...\{0A4EF0E6-A912-4CDE-A7F3-6E56E7C13A2F}) (Version: 1.1.6 - Cisco Systems, Inc.)
Click Install if prompted (HKLM-x32\...\{40830C8E-936E-4E08-AE37-240FF3343927}) (Version: 1.0.6.0 - ExpressVpn) Hidden
CyberLink Power Media Player 14 (HKLM-x32\...\{32C8E300-BDB4-4398-92C2-E9B7D8A233DB}) (Version: 14.0.6.7428 - CyberLink Corp.)
CyberLink PowerDirector 12 (HKLM\...\{E1646825-D391-42A0-93AA-27FA810DA093}) (Version: 12.0.6.4925 - CyberLink Corp.) Hidden
CyberLink PowerDirector 12 (HKLM-x32\...\InstallShield_{E1646825-D391-42A0-93AA-27FA810DA093}) (Version: 12.0.6.4925 - CyberLink Corp.)
Dashlane (HKCU\...\Dashlane) (Version: 5.17.0.23881 - Dashlane, Inc.)
Destinations (HKLM-x32\...\{BD7204BA-DD64-499E-9B55-6A282CDF4FA4}) (Version: 140.0.253.000 - Hewlett-Packard) Hidden
DeviceDiscovery (HKLM-x32\...\{1458BB78-1DC5-4BC0-B9A3-2B644F5A8105}) (Version: 140.0.298.000 - Hewlett-Packard) Hidden
DisableMSDefender (HKLM\...\{74FE39A0-FB76-47CD-84BA-91E2BBB17EF2}) (Version: 1.0.0 - Hewlett-Packard Company) Hidden
Dropbox 25 GB (HKLM-x32\...\{0867A88D-764F-366E-9E21-130DA8B472C3}) (Version: 3.1.18.0 - Dropbox, Inc.)
Dropbox Update Helper (HKLM-x32\...\{099218A5-A723-43DC-8DB5-6173656A1E94}) (Version: 1.3.75.1 - Dropbox, Inc.) Hidden
Energy Star (HKLM\...\{5CB22648-35F8-41BC-9C35-1E41FE6E12A5}) (Version: 1.1.1 - HP Inc.)
ExpressVPN (HKLM-x32\...\{5DC0F67F-922B-482F-A141-5AA248915DF7}) (Version: 6.7.0.4772 - ExpressVPN) Hidden
ExpressVPN (HKLM-x32\...\{a9ea11c1-b4be-4fa4-aa3c-61e8b0d12ae7}) (Version: 6.7.0.4772 - ExpressVPN)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 68.0.3440.84 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.33.17 - Google Inc.) Hidden
GPBaseService2 (HKLM-x32\...\{BB3447F6-9553-4AA9-960E-0DB5310C5779}) (Version: 140.0.297.000 - Hewlett-Packard) Hidden
HL-2270DW (HKLM-x32\...\{E2A97415-BD97-4867-B906-05E39E9EE51F}) (Version: 1.1.6.0 - Brother Industries, Ltd.)
HP Customer Participation Program 14.0 (HKLM\...\HPExtendedCapabilities) (Version: 14.0 - HP)
HP Documentation (HKLM\...\HP_Documentation) (Version: 1.0.0.1 - HP Inc.)
HP ePrint SW (HKLM-x32\...\{88970959-baf7-4864-a39a-69a58e8ae5cf}) (Version: 5.0.18701 - HP)
HP Imaging Device Functions 14.0 (HKLM\...\HP Imaging Device Functions) (Version: 14.0 - HP)
HP PC Hardware Diagnostics Windows (HKLM-x32\...\{BD2CDEAF-8D83-4553-A3B3-8B614CC6C96E}) (Version: 1.1.0.0 - HP Inc)
HP Photo Creations (HKLM-x32\...\HP Photo Creations) (Version: 1.0.0.2024 - HP Photo Creations Powered by RocketLife)
HP Photosmart Plus B209a-m All-in-One Driver Software 14.0 Rel. 6 (HKLM\...\{E5BC8CEA-6C57-491E-83C0-4D0FA958C7F3}) (Version: 14.0 - HP)
HP Registration Service (HKLM\...\{D1E8F2D7-7794-4245-B286-87ED86C1893C}) (Version: 1.2.8318.5320 - Hewlett-Packard)
HP Solution Center 14.0 (HKLM\...\HP Solution Center & Imaging Support Tools) (Version: 14.0 - HP)
HP Support Assistant (HKLM-x32\...\{78E2C850-ADA6-420D-BA35-2F4A9BE733CC}) (Version: 8.6.18.11 - HP)
HP Support Solutions Framework (HKLM-x32\...\{5F084DD8-AF2C-4004-9C92-820C32E4BD55}) (Version: 12.9.24.3 - HP)
HP Sure Connect (HKLM-x32\...\{6468C4A5-E47E-405F-B675-A70A70983EA6}) (Version: 1.0.0.29 - HP Inc.)
HP System Event Utility (HKLM-x32\...\{09D0DB68-90EA-4015-983E-A0BD777D5A02}) (Version: 1.4.10 - HP Inc.)
HP Touchpoint Analytics Client (HKLM\...\{E5FB98E0-0784-44F0-8CEC-95CD4690C43F}) (Version: 4.0.2.1439 - HP Inc.)
HP Update (HKLM-x32\...\{912D30CF-F39E-4B31-AD9A-123C6B794EE2}) (Version: 5.005.002.002 - Hewlett-Packard)
HP Welcome (HKLM\...\HPWelcome) (Version: 1.0 - HP Inc.)
HPPhotoGadget (HKLM-x32\...\{CAE4213F-F797-439D-BD9E-79B71D115BE3}) (Version: 140.0.524.000 - Hewlett-Packard) Hidden
HPProductAssistant (HKLM-x32\...\{150B6201-E9E6-4DFB-960E-CCBD53FBDDED}) (Version: 140.0.298.000 - Hewlett-Packard) Hidden
HPSSupply (HKLM-x32\...\{AC35A885-0F8F-4857-B7DA-6E8DFB43E6B3}) (Version: 140.0.297.000 - Hewlett-Packard) Hidden
iCloud (HKLM\...\{C510BB61-AE0B-4420-87AF-9CF646E86364}) (Version: 6.2.3.17 - Apple Inc.)
Intel® Chipset Device Software (HKLM-x32\...\{fb610cea-ba50-4d4b-a717-cf025419035c}) (Version: 10.1.1.13 - Intel® Corporation) Hidden
Intel® Dynamic Platform and Thermal Framework (HKLM-x32\...\{654EE65D-FAA4-4EA6-8C07-DC94E6A304D4}) (Version: 8.1.10605.221 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 20.19.15.4364 - Intel Corporation)
Intel® Trusted Execution Engine (HKLM\...\{176E2755-0A17-42C6-88E2-192AB2131278}) (Version: 2.0.0.1094 - Intel Corporation)
Intel® Security Assist (HKLM-x32\...\{4B230374-6475-4A73-BA6E-41015E9C5013}) (Version: 1.0.0.532 - Intel Corporation)
IPCamSetup (HKLM-x32\...\{02C39DE9-B03A-4FE7-89F9-61E224FE65CC}) (Version: 1.00.0000 - FOSCAM)
iPod for Windows 2006-03-23 (HKLM-x32\...\{2070F79D-46BC-4EEA-8F02-9B4DCABAE7CB}) (Version: 4.7.0 - Apple Computer, Inc.) Hidden
iPod for Windows 2006-03-23 (HKLM-x32\...\InstallShield_{2070F79D-46BC-4EEA-8F02-9B4DCABAE7CB}) (Version: 4.7.0 - Apple Computer, Inc.)
iSEEK AnswerWorks English Runtime (HKLM-x32\...\{18A8E78B-9EF2-496E-B310-BCD8E4C1DAB3}) (Version: 010.000.0101 - Vantage Linguistics)
Jasc Paint Shop Pro 8 (HKLM-x32\...\{81A34902-9D0B-4920-A25C-4CDC5D14B328}) (Version: 8.10.0000 - Jasc Software Inc)
Java 8 Update 181 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F32180181F0}) (Version: 8.0.1810.13 - Oracle Corporation)
MarketResearch (HKLM-x32\...\{D360FA88-17C8-4F14-B67F-13AAF9607B12}) (Version: 140.0.212.000 - Hewlett-Packard) Hidden
McAfee True Key (HKLM\...\TrueKey) (Version: 5.0.150.1 - McAfee)
Microsoft Office 365 - en-us (HKLM\...\O365HomePremRetail - en-us) (Version: 16.0.10325.20082 - Microsoft Corporation)
Microsoft Office 365 Business - en-us (HKLM\...\O365BusinessRetail - en-us) (Version: 16.0.10325.20082 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 18.111.0603.0006 - Microsoft Corporation)
Microsoft Support and Recovery Assistant for Office 365 (HKCU\...\4415f693b586d348) (Version: 16.0.1904.6 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.23918 (HKLM-x32\...\{dab68466-3a7d-41a8-a5cf-415e3ff8ef71}) (Version: 14.0.23918.0 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.23918 (HKLM-x32\...\{2e085fd2-a3e4-4b39-8e10-6b8d35f55244}) (Version: 14.0.23918.0 - Microsoft Corporation)
Mozilla Firefox 49.0.1 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 49.0.1 (x86 en-US)) (Version: 49.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 49.0.1 - Mozilla)
Network64 (HKLM\...\{6BFAB6C1-6D46-46DB-A538-A269907C9F2F}) (Version: 140.0.306.000 - Hewlett-Packard) Hidden
Norton Security Online (HKLM-x32\...\NGC) (Version: 22.14.2.13 - Symantec Corporation)
Norton Security Scan (HKLM-x32\...\NSS) (Version: 4.6.1.175 - Symantec Corporation)
Office 16 Click-to-Run Extensibility Component (HKLM-x32\...\{90160000-008C-0000-0000-0000000FF1CE}) (Version: 16.0.10325.20082 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Extensibility Component 64-bit Registration (HKLM\...\{90160000-00DD-0000-1000-0000000FF1CE}) (Version: 16.0.10325.20082 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Licensing Component (HKLM\...\{90160000-008F-0000-1000-0000000FF1CE}) (Version: 16.0.10325.20082 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Localization Component (HKLM-x32\...\{90160000-008C-0409-0000-0000000FF1CE}) (Version: 16.0.10325.20082 - Microsoft Corporation) Hidden
PS_AIO_06_B209a-m_SW_Min (HKLM-x32\...\{020D1D55-604C-4808-BFE2-E536E2A35A59}) (Version: 140.0.863.000 - Hewlett-Packard) Hidden
QuickBooks (HKCU\...\QBWinClient) (Version: 1.3.0.185 - Intuit Inc.)
Quicken 2015 (HKLM-x32\...\{00C2D443-43D9-4550-ABEA-318288E23E57}) (Version: 24.1.12.12 - Intuit)
QuickTransfer (HKLM-x32\...\{E517094C-06B6-419F-8FFD-EF4F57972130}) (Version: 140.0.98.000 - Hewlett-Packard) Hidden
Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 10.0.10586.31222 - Realtek Semiconduct Corp.)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 10.10.714.2016 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7818 - Realtek Semiconductor Corp.)
REALTEK Wireless LAN Driver (HKLM-x32\...\{A5107464-AA9B-4177-8129-5FF2F42DD322}) (Version: 1.0.0.72 - REALTEK Semiconductor Corp.)
Scan (HKLM-x32\...\{06A1D88C-E102-4527-AF70-29FFD7AF215A}) (Version: 140.0.253.000 - Hewlett-Packard) Hidden
Shop for HP Supplies (HKLM\...\Shop for HP Supplies) (Version: 14.0 - HP)
Snagit 13 (HKLM-x32\...\{6B4ED247-7A7C-499D-8942-79F88F592B57}) (Version: 13.1.5 - TechSmith Corporation)
SolutionCenter (HKLM-x32\...\{BC5DD87B-0143-4D14-AAE6-97109614DC6B}) (Version: 140.0.299.000 - Hewlett-Packard) Hidden
Speccy (HKLM\...\Speccy) (Version: 1.32 - Piriform)
Split Tunneling Driver (HKLM-x32\...\{F078B0B5-2F41-42C2-9162-B8C628D5E6FE}) (Version: 1.0.0.0 - ExpressVpn) Hidden
Status (HKLM-x32\...\{5B025634-7D5B-4B8D-BE2A-7943C1CF2D5D}) (Version: 140.0.342.000 - Hewlett-Packard) Hidden
swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 19.3.31.31 - Synaptics Incorporated)
TeamViewer 13 (HKLM-x32\...\TeamViewer) (Version: 13.2.5287 - TeamViewer)
The Brother Product Research & Support Program (HKLM-x32\...\{BCE40480-3D49-4D27-8C64-DCDFB06CEEC8}) (Version: 3.0.6 - Brother Industries, Ltd.)
Toolbox (HKLM-x32\...\{292F0F52-B62D-4E71-921B-89A682402201}) (Version: 140.0.596.000 - Hewlett-Packard) Hidden
TrayApp (HKLM-x32\...\{CD31E63D-47FD-491C-8117-CF201D0AFAB5}) (Version: 140.0.297.000 - Hewlett-Packard) Hidden
VC12X86Redist (HKLM-x32\...\{EA9886ED-21F8-4867-A049-CE6817291EE6}) (Version: 1.00.0000 - Intuit Inc.)
WebReg (HKLM-x32\...\{8EE94FD8-5F52-4463-A340-185D16328158}) (Version: 140.0.297.017 - Hewlett-Packard) Hidden
WIDCOMM Bluetooth Software (HKLM\...\{C6D9ED03-6FCF-4410-9CB7-45CA285F9E11}) (Version: 12.0.0.9980 - Broadcom Corporation)
Yahoo Search Set (HKLM-x32\...\Yahoo! SearchSet) (Version:  - Yahoo Inc.)
 
========================= Memory info: ===================================
Percentage of memory in use: 58%
Total physical RAM: 8018.14 MB
Available physical RAM: 3359.91 MB
Total Virtual: 9298.14 MB
Available Virtual: 3185.11 MB
 
========================= Partitions: =====================================
1 Drive c: (Windows) (Fixed) (Total:1846.05 GB) (Free:1381.27 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:15.73 GB) (Free:1.86 GB) NTFS
4 Drive f: (DANA P IPOD) (Removable) (Total:55.67 GB) (Free:18.24 GB) FAT32
 
========================= Users: ========================================
User accounts for \\LAPTOP-MV37PV9G
 
Administrator            DefaultAccount           DELL                     
dphen                    Guest                    WDAGUtilityAccount       
 
 
**** End of log ****
 

Edited by hamluis, 02 August 2018 - 09:19 AM.


#5 hamluis

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Posted 02 August 2018 - 09:45 AM

You did a clean install or restore...on 1 Aug...and you have problems minutes later?

 

When you did the restore/install...you wiped any data that might have been useful in diagnosing whatever issues you had.

 

Topic moved to W10 Spt.

 

Louis



#6 dphenry157

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Posted 02 August 2018 - 10:31 AM

Louis, I am not aware of a clean install or restore?  Help please?



#7 hamluis

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Posted 02 August 2018 - 10:52 AM

My apologies...I read 7-1-2018 as "8-1-2018" mentally...are you saying that this is the original install of Windows on this system?

 

The data you submitted does not indicate anything which I would term a "problem" with either hardware or Windows origin.  But the folks in W10 may see something I cannot see.

 

Louis



#8 dc3

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Posted 02 August 2018 - 01:01 PM

The Speccy shows a installation date of Windows 10 on 7/1/2018.  This is what Louis is referring to.  What I find really odd is the fact that the installation date on my computer is dated 7/11/2018, this was the date of my last Windows update, not the actual date that I installed the operating system.

 

 

Please do the following to see what the installation date is.  You will need to open the Elevated Command Prompt as an administrator.

 

Click/tap on the Search icon (magnifying glass) in the Taskbar and type cmd.
 
PLrbrFc.png
 
You will see Command Prompt under Best match, right click on Command Prompt and select Run as administrator.
 
Copy and paste the command below in the Command Prompt, then press Enter.
 
systeminfo
 
Please post the install date in systeminfo.
 
Please do the following as well and post the latest update installation.
 
Press the Windows key OS4o0pO.png and the I key to open the Settings box.
 
In Settings click on Updates & Security, then click on Windows Update, and then View update history.
 
Post the date for the most recent update.

Edited by dc3, 02 August 2018 - 01:02 PM.

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#9 dphenry157

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Posted 02 August 2018 - 01:42 PM

Will do as soon as I get home tonight, the laptop is there.  Did you see Louis's post, he said he misspoke the date?



#10 pcpunk

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Posted 02 August 2018 - 01:46 PM

Louis, I am not aware of a clean install or restore?  Help please?

It looks like Windows 10 1803 came in on 7/1/18, unless like Hamluis stated if this is the original install or not, I assume it is not the original install.


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#11 dc3

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Posted 02 August 2018 - 01:48 PM

He misread the date in the Speccy, he thought it had been 8/1/2018.

 

I'm waiting to hear back from a colleague regarding Windows 10 updates changing the original installation date in systeminfo.  My original installation date is now showing 7/11/2018 which interestingly enough is the same date as my last Windows update.  We need to find out what Microsoft has done now. 


Edited by dc3, 02 August 2018 - 01:51 PM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#12 pcpunk

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Posted 02 August 2018 - 01:57 PM

He misread the date in the Speccy, he thought it had been 8/1/2018.

 

I'm waiting to hear back from a colleague regarding Windows 10 updates changing the original installation date in systeminfo.  My original installation date is now showing 7/11/2018 which interestingly enough is the same date as my last Windows update.  We need to find out what Microsoft has done now. 

Misreading the date is inconsequential to my comment, the OS was installed on 7/1/2018 and almost certainly was an Update to 1803 and not the original install.

 

@dphenry157, did these problems start at the date above?  This was when you computer updated to 1803.

 

The BIOS is also out of date, so once you get this all sorted out I would suggest updating the BIOS also.

 

It also seems to me there are some issues in MiniToolbox but I have no idea how to use MT outputs.


Edited by pcpunk, 02 August 2018 - 02:01 PM.

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#13 dc3

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Posted 02 August 2018 - 02:07 PM

 

He misread the date in the Speccy, he thought it had been 8/1/2018.

 

I'm waiting to hear back from a colleague regarding Windows 10 updates changing the original installation date in systeminfo.  My original installation date is now showing 7/11/2018 which interestingly enough is the same date as my last Windows update.  We need to find out what Microsoft has done now. 

Misreading the date is inconsequential to my comment, the OS was installed on 7/1/2018 and almost certainly was an Update to 1803 and not the original install.

Looking at the fact that there are now five Windows 10 computers I've checked who's installation date reflects the date of their last update it looks like this is no coincidence.  


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#14 pcpunk

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Posted 02 August 2018 - 02:16 PM

I have not seen that, only upgrades


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#15 dc3

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Posted 02 August 2018 - 02:17 PM

I have found several instances where update going back to Windows 8.1 has changed the original installation date each time a new update is added.

 

"After Windows 8 Microsoft started using build updates that changed the original install date to whenever the latest build was installed."


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