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My problem is my Canon printer


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13 replies to this topic

#1 Jaycan

Jaycan

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  • Local time:05:09 PM

Posted 02 August 2018 - 12:53 AM

My Cannon TS8060 printer has decided that it only wants to tell me that it will not work ..
Minitoolbox is below if it helps.

MiniToolBox by Farbar Version: 17-06-2016
Ran by John PC (administrator) on 02-08-2018 at 15:50:41
Running from "C:\Users\John PC\Desktop"
Microsoft Windows 8.1 (X64)
Model: Aspire TC-100 Manufacturer: Acer
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================
127.0.0.1 localhost
========================= IP Configuration: ================================

Realtek PCIe GBE Family Controller = Ethernet (Connected)
Qualcomm Atheros AR5BWB222 Wireless Network Adapter = Wi-Fi (Media disconnected)
Bluetooth Device (Personal Area Network) = Bluetooth Network Connection (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled
add address name="Wi-Fi" address=192.168.137.1 mask=255.255.255.0


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : JohnPC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : lan

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : 40-F0-2F-20-CC-67
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 3:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : 12-F0-2F-20-BE-57
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Qualcomm Atheros AR5BWB222 Wireless Network Adapter
Physical Address. . . . . . . . . : 40-F0-2F-20-BE-57
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Ethernet:

Connection-specific DNS Suffix . : lan
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : F8-0F-41-AC-7E-83
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : fda6:8b43:ecdb:0:259c:646:1aed:62d3(Preferred)
Temporary IPv6 Address. . . . . . : fda6:8b43:ecdb:0:9cf5:6ccc:633f:e6e6(Preferred)
Link-local IPv6 Address . . . . . : fe80::259c:646:1aed:62d3%3(Preferred)
IPv4 Address. . . . . . . . . . . : 10.1.1.169(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, 2 August 2018 08:09:32
Lease Expires . . . . . . . . . . : Friday, 3 August 2018 08:09:31
Default Gateway . . . . . . . . . : 10.1.1.1
DHCP Server . . . . . . . . . . . : 10.1.1.1
DHCPv6 IAID . . . . . . . . . . . : 66588481
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1E-40-55-A3-F8-0F-41-AC-7E-83
DNS Servers . . . . . . . . . . . : fe80::a691:b1ff:fe40:b18%3
10.1.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled
Connection-specific DNS Suffix Search List :
lan

Tunnel adapter isatap.lan:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : lan
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: UnKnown
Address: fe80::a691:b1ff:fe40:b18

Name: google.com
Addresses: 2404:6800:4006:809::200e
216.58.196.142


Pinging google.com [216.58.196.142] with 32 bytes of data:
Reply from 216.58.196.142: bytes=32 time=22ms TTL=54
Reply from 216.58.196.142: bytes=32 time=22ms TTL=54

Ping statistics for 216.58.196.142:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 22ms, Maximum = 22ms, Average = 22ms
Server: UnKnown
Address: fe80::a691:b1ff:fe40:b18

Name: yahoo.com
Addresses: 2001:4998:44:41d::4
2001:4998:44:41d::3
2001:4998:58:1836::10
2001:4998:c:1023::5
2001:4998:c:1023::4
2001:4998:58:1836::11
98.138.219.231
72.30.35.10
72.30.35.9
98.137.246.8
98.137.246.7
98.138.219.232


Pinging yahoo.com [98.138.219.232] with 32 bytes of data:
Reply from 98.138.219.232: bytes=32 time=213ms TTL=50
Reply from 98.138.219.232: bytes=32 time=213ms TTL=50

Ping statistics for 98.138.219.232:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 213ms, Maximum = 213ms, Average = 213ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
8...40 f0 2f 20 cc 67 ......Bluetooth Device (Personal Area Network)
5...12 f0 2f 20 be 57 ......Microsoft Wi-Fi Direct Virtual Adapter
4...40 f0 2f 20 be 57 ......Qualcomm Atheros AR5BWB222 Wireless Network Adapter
3...f8 0f 41 ac 7e 83 ......Realtek PCIe GBE Family Controller
1...........................Software Loopback Interface 1
11...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 10.1.1.1 10.1.1.169 10
10.1.1.0 255.255.255.0 On-link 10.1.1.169 266
10.1.1.169 255.255.255.255 On-link 10.1.1.169 266
10.1.1.255 255.255.255.255 On-link 10.1.1.169 266
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 10.1.1.169 266
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 10.1.1.169 266
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
3 266 fda6:8b43:ecdb::/48 fe80::a691:b1ff:fe40:b18
3 266 fda6:8b43:ecdb::/64 On-link
3 266 fda6:8b43:ecdb:0:259c:646:1aed:62d3/128
On-link
3 266 fda6:8b43:ecdb:0:9cf5:6ccc:633f:e6e6/128
On-link
3 266 fe80::/64 On-link
3 266 fe80::259c:646:1aed:62d3/128
On-link
1 306 ff00::/8 On-link
3 266 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\WINDOWS\SysWOW64\napinsp.dll [55296] (Microsoft Corporation)
Catalog5 02 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70144] (Microsoft Corporation)
Catalog5 03 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70144] (Microsoft Corporation)
Catalog5 04 C:\WINDOWS\SysWOW64\NLAapi.dll [65536] (Microsoft Corporation)
Catalog5 05 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog5 06 C:\WINDOWS\SysWOW64\winrnr.dll [23040] (Microsoft Corporation)
Catalog5 07 C:\WINDOWS\SysWOW64\wshbth.dll [50688] (Microsoft Corporation)
Catalog5 08 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [152864] (Apple Inc.)
Catalog9 01 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 02 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 03 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 04 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 05 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 06 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 07 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 08 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 09 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 10 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\napinsp.dll [69120] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [88576] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [88576] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [30720] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\wshbth.dll [63488] (Microsoft Corporation)
x64-Catalog5 08 C:\Program Files\Bonjour\mdnsNSP.dll [193824] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/01/2018 08:08:41 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_623f33d3ecbe86e8.manifest1".Error in manifest or policy file "C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_623f33d3ecbe86e8.manifest2" on line C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_623f33d3ecbe86e8.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_623f33d3ecbe86e8.manifest.
Component 2: C:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_a9ec6aab013aafee.manifest.

Error: (07/30/2018 04:14:06 PM) (Source: ESENT) (User: )
Description: taskhostex (1604) WebCacheLocal: An attempt to open the file "C:\Users\John PC\AppData\Local\Microsoft\Windows\WebCache\WebCacheV01.dat" for read / write access failed with system error 32 (0x00000020): "The process cannot access the file because it is being used by another process. ". The open file operation will fail with error -1032 (0xfffffbf8).

Error: (07/30/2018 04:13:56 PM) (Source: ESENT) (User: )
Description: taskhostex (1604) WebCacheLocal: Database recovery/restore failed with unexpected error -1032.

Error: (07/30/2018 04:13:56 PM) (Source: ESENT) (User: )
Description: taskhostex (1604) WebCacheLocal: An attempt to open the file "C:\Users\John PC\AppData\Local\Microsoft\Windows\WebCache\V01.log" for read / write access failed with system error 32 (0x00000020): "The process cannot access the file because it is being used by another process. ". The open file operation will fail with error -1032 (0xfffffbf8).

Error: (07/30/2018 04:13:45 PM) (Source: ESENT) (User: )
Description: taskhostex (1604) WebCacheLocal: An attempt to open the file "C:\Users\John PC\AppData\Local\Microsoft\Windows\WebCache\WebCacheV01.dat" for read / write access failed with system error 32 (0x00000020): "The process cannot access the file because it is being used by another process. ". The open file operation will fail with error -1032 (0xfffffbf8).

Error: (07/26/2018 10:24:55 PM) (Source: ESENT) (User: )
Description: taskhostex (1528) WebCacheLocal: An attempt to open the file "C:\Users\John PC\AppData\Local\Microsoft\Windows\WebCache\WebCacheV01.dat" for read / write access failed with system error 32 (0x00000020): "The process cannot access the file because it is being used by another process. ". The open file operation will fail with error -1032 (0xfffffbf8).

Error: (07/26/2018 10:24:45 PM) (Source: ESENT) (User: )
Description: taskhostex (1528) WebCacheLocal: Database recovery/restore failed with unexpected error -1032.

Error: (07/26/2018 10:24:45 PM) (Source: ESENT) (User: )
Description: taskhostex (1528) WebCacheLocal: An attempt to open the file "C:\Users\John PC\AppData\Local\Microsoft\Windows\WebCache\V01.log" for read / write access failed with system error 32 (0x00000020): "The process cannot access the file because it is being used by another process. ". The open file operation will fail with error -1032 (0xfffffbf8).

Error: (07/22/2018 04:44:57 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: JohnPC)
Description: Activation of app ZinioLLC.Zinio_0q6dqzpp40p2e!App failed with error: -2144927141 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (07/20/2018 10:32:12 PM) (Source: Perflib) (User: )
Description: .NETFrameworkC:\WINDOWS\system32\mscoree.dll8


System errors:
=============
Error: (08/02/2018 08:09:33 AM) (Source: NETLOGON) (User: )
Description: This computer is configured as a member of a workgroup, not as
a member of a domain. The Netlogon service does not need to run in this
configuration.

Error: (08/01/2018 07:45:54 AM) (Source: NETLOGON) (User: )
Description: This computer is configured as a member of a workgroup, not as
a member of a domain. The Netlogon service does not need to run in this
configuration.

Error: (07/31/2018 09:11:32 AM) (Source: NETLOGON) (User: )
Description: This computer is configured as a member of a workgroup, not as
a member of a domain. The Netlogon service does not need to run in this
configuration.

Error: (07/30/2018 06:30:25 AM) (Source: NETLOGON) (User: )
Description: This computer is configured as a member of a workgroup, not as
a member of a domain. The Netlogon service does not need to run in this
configuration.

Error: (07/29/2018 08:51:57 AM) (Source: NETLOGON) (User: )
Description: This computer is configured as a member of a workgroup, not as
a member of a domain. The Netlogon service does not need to run in this
configuration.

Error: (07/28/2018 07:25:06 AM) (Source: NETLOGON) (User: )
Description: This computer is configured as a member of a workgroup, not as
a member of a domain. The Netlogon service does not need to run in this
configuration.

Error: (07/27/2018 07:31:59 AM) (Source: NETLOGON) (User: )
Description: This computer is configured as a member of a workgroup, not as
a member of a domain. The Netlogon service does not need to run in this
configuration.

Error: (07/26/2018 10:23:40 PM) (Source: Service Control Manager) (User: )
Description: The Adobe Acrobat Update Service service terminated unexpectedly. It has done this 1 time(s).

Error: (07/26/2018 07:12:18 PM) (Source: NETLOGON) (User: )
Description: This computer is configured as a member of a workgroup, not as
a member of a domain. The Netlogon service does not need to run in this
configuration.

Error: (07/26/2018 12:40:39 PM) (Source: NETLOGON) (User: )
Description: This computer is configured as a member of a workgroup, not as
a member of a domain. The Netlogon service does not need to run in this
configuration.


Microsoft Office Sessions:
=========================
Error: (08/01/2018 08:08:41 AM) (Source: SideBySide)(User: )
Description: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_623f33d3ecbe86e8.manifestC:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_a9ec6aab013aafee.manifestC:\Users\John PC\Downloads\esetsmartinstaller_enu.exe

Error: (07/30/2018 04:14:06 PM) (Source: ESENT)(User: )
Description: taskhostex1604WebCacheLocal: C:\Users\John PC\AppData\Local\Microsoft\Windows\WebCache\WebCacheV01.dat-1032 (0xfffffbf8)32 (0x00000020)The process cannot access the file because it is being used by another process.

Error: (07/30/2018 04:13:56 PM) (Source: ESENT)(User: )
Description: taskhostex1604WebCacheLocal: -1032

Error: (07/30/2018 04:13:56 PM) (Source: ESENT)(User: )
Description: taskhostex1604WebCacheLocal: C:\Users\John PC\AppData\Local\Microsoft\Windows\WebCache\V01.log-1032 (0xfffffbf8)32 (0x00000020)The process cannot access the file because it is being used by another process.

Error: (07/30/2018 04:13:45 PM) (Source: ESENT)(User: )
Description: taskhostex1604WebCacheLocal: C:\Users\John PC\AppData\Local\Microsoft\Windows\WebCache\WebCacheV01.dat-1032 (0xfffffbf8)32 (0x00000020)The process cannot access the file because it is being used by another process.

Error: (07/26/2018 10:24:55 PM) (Source: ESENT)(User: )
Description: taskhostex1528WebCacheLocal: C:\Users\John PC\AppData\Local\Microsoft\Windows\WebCache\WebCacheV01.dat-1032 (0xfffffbf8)32 (0x00000020)The process cannot access the file because it is being used by another process.

Error: (07/26/2018 10:24:45 PM) (Source: ESENT)(User: )
Description: taskhostex1528WebCacheLocal: -1032

Error: (07/26/2018 10:24:45 PM) (Source: ESENT)(User: )
Description: taskhostex1528WebCacheLocal: C:\Users\John PC\AppData\Local\Microsoft\Windows\WebCache\V01.log-1032 (0xfffffbf8)32 (0x00000020)The process cannot access the file because it is being used by another process.

Error: (07/22/2018 04:44:57 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: JohnPC)
Description: ZinioLLC.Zinio_0q6dqzpp40p2e!App-2144927141

Error: (07/20/2018 10:32:12 PM) (Source: Perflib)(User: )
Description: .NETFrameworkC:\WINDOWS\system32\mscoree.dll8


CodeIntegrity Errors:
===================================
Date: 2018-07-07 09:31:04.443
Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.

Date: 2018-07-07 09:31:03.021
Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.

Date: 2018-06-04 21:12:43.033
Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.

Date: 2018-06-04 21:12:41.243
Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.

Date: 2018-06-04 21:12:39.769
Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.

Date: 2018-06-04 21:12:38.333
Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.

Date: 2018-04-13 18:40:10.427
Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.

Date: 2018-04-13 18:40:08.708
Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.

Date: 2018-04-13 18:40:06.505
Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.

Date: 2018-04-13 18:40:04.411
Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.


=========================== Installed Programs ============================

7-Zip 15.05 beta x64 (HKLM\...\7-Zip) (Version: - )
abDocs (HKLM-x32\...\{CA4FE8B0-298C-4E5D-A486-F33B126D6A0A}) (Version: 1.10.2002 - Acer Incorporated)
abDocs Office AddIn (HKLM-x32\...\{DCBF3379-246B-47E1-8173-639B63940838}) (Version: 3.02.2001 - Acer Incorporated)
abMusic (HKLM-x32\...\{E9AF1707-3F3A-49E2-8345-4F2D629D0876}) (Version: 3.01.2003.6 - Acer Incorporated)
abPhoto (HKLM-x32\...\{B5AD89F2-03D3-4206-8487-018298007DD0}) (Version: 4.00.2001.1 - Acer Incorporated)
Acer Portal (HKLM-x32\...\{A5AD0B17-F34D-49BE-A157-C8B3D52ACD13}) (Version: 3.12.2006 - Acer Incorporated)
Acer Recovery Management (HKLM\...\{07F2005A-8CAC-4A4B-83A2-DA98A722CA61}) (Version: 6.00.8100 - Acer Incorporated)
Acer Remote Files (HKLM\...\{13885028-098C-4799-9B71-27DAC96502D5}) (Version: 1.00.3007 - Acer Incorporated)
AdFender (HKLM-x32\...\AdFender) (Version: 2.0 - AdFender, Inc.)
Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 18.011.20055 - Adobe Systems Incorporated)
Adobe Flash Player 30 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 30.0.0.134 - Adobe Systems Incorporated)
Adobe PDF iFilter 11 for 64-bit platforms (HKLM\...\{BA5C0CC3-421B-4AE5-9370-1650D1941F30}) (Version: 11.0.00 - Adobe)
Adobe Shockwave Player 12.2 (HKLM-x32\...\Adobe Shockwave Player) (Version: 12.2.5.195 - Adobe Systems, Inc.)
AMD Catalyst Install Manager (HKLM\...\{6ACE9B2D-3F28-BD76-DB71-957BE60C028D}) (Version: 8.0.915.0 - Advanced Micro Devices, Inc.)
AOP Framework (HKLM-x32\...\{4A37A114-702F-4055-A4B6-16571D4A5353}) (Version: 3.25.2001.0 - Acer Incorporated)
Blueline 1.1.1 (HKLM-x32\...\Blueline_is1) (Version: - )
Bonjour (HKLM\...\{B91110FB-33B4-468B-90C2-4D5E8AE3FAE1}) (Version: 2.0.2.0 - Apple Inc.)
Canon Easy-PhotoPrint EX (HKLM-x32\...\Easy-PhotoPrint EX) (Version: 4.7.0 - Canon Inc.)
Canon IJ Scan Utility (HKLM-x32\...\Canon_IJ_Scan_Utility) (Version: 1.3.1.4 - Canon Inc.)
Canon Inkjet Printer/Scanner/Fax Extended Survey Program (HKLM-x32\...\CANONIJPLM100) (Version: 5.5.0 - Canon Inc.)
Canon Quick Menu (HKLM-x32\...\CanonQuickMenu) (Version: 2.7.1 - Canon Inc.)
Canon TS8000 series MP Drivers (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_TS8000_series) (Version: 1.01 - Canon Inc.)
Canon TS8000 series On-screen Manual (HKLM-x32\...\Canon TS8000 series On-screen Manual) (Version: 1.1.0 - Canon Inc.)
CCleaner (HKLM\...\CCleaner) (Version: 5.45 - Piriform)
CDBurnerXP (HKLM-x32\...\{7E265513-8CDA-4631-B696-F40D983F3B07}_is1) (Version: 4.5.8.6795 - CDBurnerXP)
Classic Shell (HKLM\...\{7C129CF8-199F-4269-AAEE-60B5D8D716E2}) (Version: 4.2.1 - IvoSoft)
CUE CLUB (HKLM-x32\...\CUE_CLUB) (Version: - )
CyberLink PowerDVD 12 (HKLM-x32\...\InstallShield_{B46BEA36-0B71-4A4E-AE41-87241643FA0A}) (Version: 12.0.4314.55 - CyberLink Corp.)
eBay Worldwide (HKLM-x32\...\{91589413-6675-4C27-8AFC-EFB9103B90A5}) (Version: 2.4.0105 - OEM)
ESET Online Scanner v3 (HKLM-x32\...\ESET Online Scanner) (Version: - )
Facebook Gameroom 1.21.6697.19829 (HKLM-x32\...\{7BE2211B-F86C-40CA-A6CC-69564D9BD5E2}) (Version: 1.21.6697.19829 - Facebook)
Games Manager (HKCU\...\GamesManager) (Version: 2.10.0.653 - iWin Inc.)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 67.0.3396.99 - Google Inc.)
Google Earth Pro (HKLM\...\{B29B4ACE-362A-47D2-AB37-87C721D09803}) (Version: 7.3.2.5487 - Google)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.33.17 - Google Inc.) Hidden
Grammarly (HKCU\...\GrammarlyForWindows) (Version: 1.5.34 - Grammarly)
Hotkey Utility (HKLM-x32\...\{A6DC88AD-501A-44BC-884D-57435F972E2C}) (Version: 3.00.8101 - Acer Incorporated)
Hoyle Board Games 5 (HKLM-x32\...\Hoyle Board Games 5) (Version: - )
Identity Card (HKLM-x32\...\{3D9CB654-99AD-4301-89C6-0D12A790767C}) (Version: 2.00.8100 - Acer Incorporated)
Java 8 Update 181 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F32180181F0}) (Version: 8.0.1810.13 - Oracle Corporation)
Live Updater (HKLM-x32\...\{EE26E302-876A-48D9-9058-3129E5B99999}) (Version: 2.00.8100 - Acer Incorporated)
Magical Jelly Bean KeyFinder (HKLM-x32\...\KeyFinder_is1) (Version: 2.0.10.12 - Magical Jelly Bean)
Malwarebytes version 3.5.1.2522 (HKLM\...\{35065F43-4BB2-439A-BFF7-0F1014F2E0CD}_is1) (Version: 3.5.1.2522 - Malwarebytes)
Masque Casino Game Pak II (HKLM-x32\...\Masque Casino Game Pak II) (Version: - )
Microsoft Mouse and Keyboard Center (HKLM\...\Microsoft Mouse and Keyboard Center) (Version: 2.5.166.0 - Microsoft Corporation)
Microsoft Office (HKLM-x32\...\{90150000-0138-0409-0000-0000000FF1CE}) (Version: 15.0.4454.1510 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.50907.0 - Microsoft Corporation)
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Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
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Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
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Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
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Mozilla Firefox 55.0.3 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 55.0.3 (x86 en-US)) (Version: 55.0.3 - Mozilla)
Mozilla Firefox 61.0.1 (x64 en-US) (HKLM\...\Mozilla Firefox 61.0.1 (x64 en-US)) (Version: 61.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 60.0.2 - Mozilla)
Mozilla Thunderbird 52.1.1 (x86 en-US) (HKLM-x32\...\Mozilla Thunderbird 52.1.1 (x86 en-US)) (Version: 52.1.1 - Mozilla)
Nero BackItUp 12 Essentials OEM.a01 (HKLM-x32\...\{551AC8F2-FEA2-4B45-ACF7-C98681233CC9}) (Version: 12.5.01200 - Nero AG)
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Office Addin (HKLM-x32\...\{6D2BBE1D-E600-4695-BA37-0B0E605542CC}) (Version: 2.02.2009 - Acer)
Paint XP version 1.1 (HKLM-x32\...\{2367FAB6-055A-4923-835F-F57F7BBBA363}_is1) (Version: 1.1 - MSPAINTXP.COM)
Peggle (remove only) (HKLM-x32\...\Peggle) (Version: - )
Peggle Deluxe 1.01 (HKLM-x32\...\Peggle Deluxe 1.01) (Version: - )
Prerequisite installer (HKLM-x32\...\{3AAB08A3-F129-4BD5-B409-AE674F93759D}) (Version: 12.0.0003 - Nero AG) Hidden
Qualcomm Atheros Bluetooth Suite (64) (HKLM\...\{A84A4FB1-D703-48DB-89E0-68B6499D2801}) (Version: 8.0.1.305 - Qualcomm Atheros Communications)
Qualcomm Atheros WLAN and Bluetooth Client Installation Program (HKLM-x32\...\{28006915-2739-4EBE-B5E8-49B25D32EB33}) (Version: 12.07 - Qualcomm Atheros)
Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 6.2.9200.39052 - Realtek Semiconductor Corp.)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 8.18.621.2013 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7016 - Realtek Semiconductor Corp.)
Recover Keys (HKLM-x32\...\Recover Keys_is1) (Version: 10.0.4.198 - Recover Keys)
Recuva (HKLM\...\Recuva) (Version: 1.53 - Piriform)
Reel Deal Slots - Nickels and More (HKLM-x32\...\{A236B4D3-BA07-4864-991E-D58B77A44A08}) (Version: 1.00.0000 - )
Revo Uninstaller 2.0.3 (HKLM\...\{A28DBDA2-3CC7-4ADC-8BFE-66D7743C6C97}_is1) (Version: 2.0.3 - VS Revo Group, Ltd.)
Secunia PSI (3.0.0.9016) (HKLM-x32\...\Secunia PSI) (Version: 3.0.0.9016 - Secunia)
Speccy (HKLM\...\Speccy) (Version: 1.32 - Piriform)
SpeedFan (remove only) (HKLM-x32\...\SpeedFan) (Version: - )
Spotify (HKLM-x32\...\Spotify) (Version: 0.9.1.57.ge7405149 - Spotify AB)
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 6.0.1232 - SUPERAntiSpyware.com)
swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Unity Web Player (HKCU\...\UnityWebPlayer) (Version: 5.2.5f1 - Unity Technologies ApS)
VirusTotal Uploader 2.2 (HKLM-x32\...\VTUploader) (Version: - )
Visual Studio 2005 Tools for Office Second Edition Runtime (HKLM-x32\...\Microsoft Visual Studio 2005 Tools for Office Runtime) (Version: - Microsoft Corporation)
Visual Studio Tools for the Office system 3.0 Runtime (HKLM-x32\...\Visual Studio Tools for the Office system 3.0 Runtime) (Version: - Microsoft Corporation)
Visual Studio Tools for the Office system 3.0 Runtime Service Pack 1 (KB949258) (HKLM-x32\...\{8FB53850-246A-3507-8ADE-0060093FFEA6}.KB949258) (Version: 1 - Microsoft Corporation)
WinPatrol (HKLM-x32\...\{6A206A04-6BC1-411B-AA04-4E52EDEEADF2}) (Version: 35.5.2017.8 - Ruiware)
WinPcap 4.1.3 (HKLM-x32\...\WinPcapInst) (Version: 4.1.0.2980 - Riverbed Technology, Inc.)

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 24%
Total physical RAM: 8125.09 MB
Available physical RAM: 6173.12 MB
Total Virtual: 8637.09 MB
Available Virtual: 6734.61 MB

========================= Partitions: =====================================

1 Drive c: (Acer) (Fixed) (Total:457.11 GB) (Free:400.67 GB) NTFS
2 Drive d: (DATA) (Fixed) (Total:457.11 GB) (Free:456.44 GB) NTFS

========================= Users: ========================================

User accounts for \\JOHNPC

Administrator Guest John PC

========================= Minidump Files ==================================

No minidump file found

========================= Restore Points ==================================

14-07-2018 05:35:34 Windows Update
20-07-2018 06:44:28 Windows Update
27-07-2018 23:00:22 Scheduled Checkpoint

**** End of log ****

Please ask if you need any more information.
Thank You..



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#2 DavisMcCarn

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Posted 02 August 2018 - 11:55 AM

How is the printer connected to your PC? (USB, network, what)

And, is there an error message or light showing on the printer?


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#3 Jaycan

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Posted 02 August 2018 - 06:48 PM

Hi Davis,
I did use USB quite a while back, but it has been running Wirelessly via my modem for a long time now..

 

I get the modem signal showing by (( | )) on the face of the printer settings and this means it is recognising and accepting the signal..

Below are the computer screen settings, and I will try to get an error message..

I can copy (5 minutes ago) from the Plugged unit (Wirelessly), but a document is the problem..

 

My HDD is showing on the printer screen as  [] )) with only one side showing wireless, however my laptop and an IPhone connect without problems..

 

EDIT : This is a home (domestic) computer and system that has never been attached to a business ..

EDIT 2 : I have not printed with laptop or IPhone yet, but that is next to try..

Attached Files


Edited by Jaycan, 03 August 2018 - 01:26 AM.


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#4 Jaycan

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Posted 02 August 2018 - 07:14 PM

The first screen shot indicates a MP480, but this is an archived picture, current unit is TS8000 as shown below.

Attached Files



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#5 DavisMcCarn

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Posted 03 August 2018 - 06:58 AM

The printer that Windows thinks is there (not grayed out) is the (Copy1); but, your default printer is set to the one which is not there.  What happens if you print to that one?


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#6 britechguy

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Posted 03 August 2018 - 10:02 AM

And if printing to Copy1 does not work, consider uninstalling both Copy1 and the grayed out original and simply reinstalling the printer from scratch.

 

I have had great luck with that approach, and when I do it I generally download a copy of the full driver and software suite for the model in question from the Canon support site first and go through the process from step 1.  The printer generally doesn't get connected via USB until you're about half way through the process and then, if it happens to be a WiFi capable model, you set that up separately after all the driver(s) have been installed.


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Travel is fatal to prejudice, bigotry, and narrow-mindedness, and many of our people need it sorely on these accounts.  Broad, wholesome, charitable views of men and things cannot be acquired by vegetating in one little corner of the earth all one's lifetime.

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#7 Jaycan

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Posted 03 August 2018 - 05:28 PM

Thanks britechguy,

I have been given the install from Canon and here is the series that they give me (may also help others) ..
But I have been through all these steps several times and I can still only get it to copy !! These are on the screen of the printer..
 
>> Make sure there is Paper and Ink installed then turn on @ Start button =>  Press Gear Icon =>  Settings => Device Settings => LAN Settings => Wireless Settings => Wireless LAN Setup => Manual Connect (this means that You are installing Wirelessly, not installing to USB) => Select your ISP (a list pops up and click on yours) => Press ENTER => Tap an Orange area => then Enter Your Modems Wireless Password (like using an IPhone / or similar device Upper / lower case or numbers) => Press OK !
 
This normally automatically connects the printer with your Wireless Modem, so you can print from a Hand Held Device (IPhone / IPad / laptop or similar), or via the wireless function on your computer to the printer..
But it is not accepting this method currently !! As you say, I may need to uninstall Completely from Devices, and find the Primary install CD, then use this method ..
 
You must give me at least 24 hours to do this, and I will get back to you (with results)..


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#8 Jaycan

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Posted 05 August 2018 - 12:06 AM

Sorry bri, but no results even when I found the original Install CD..
I have done all that the printer tells me to do as well as what you have put forward, and I am still an "Unhappy Punter".. (means nothing is working yet)
We are still at stage 1, where I could copy from an established piece of paper, but I am unable to print from My Docs or  any online item..
 
Please guys, I rarely ask for help, but this time I need just a little bit.. And why is the Text Color item not working on my reply. The word Color even shows as incorrect spelling..

I will always say Thank You, and mean it ... M/bytes, ESET online scans, etc etc, show no problems, but there must have been one to cause this !!
 
My only other area is to call my ISP (iiNet), and they are usually very good with any help !!



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#9 britechguy

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Posted 05 August 2018 - 10:27 AM

Using the original install CD at this juncture is a mistake, period.  One should always fetch the latest from the manufacturer's website for a given device and OS.

 

If you have not tried uninstalling all of the existing devices (or the Canon ones, anyway), restarting the system, and starting as if the printer were brand new, using only the latest downloaded software from Canon's support site that's what I would do next.

 

You could also have some sort of perverse Windows problem as well.  If you happen to be running Windows 10 then try:

 

If you're earlier than Win10 then running SFC certainly couldn't hurt.


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Travel is fatal to prejudice, bigotry, and narrow-mindedness, and many of our people need it sorely on these accounts.  Broad, wholesome, charitable views of men and things cannot be acquired by vegetating in one little corner of the earth all one's lifetime.

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#10 Jaycan

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Posted 05 August 2018 - 04:55 PM

Thanks bri, I know I am a pest, but I will do all these items as well as an extra Malwarebytes and ESET scan..

If you have not tried uninstalling all of the existing devices (or the Canon ones, anyway), restarting the system, and starting as if the printer were brand new, using only the latest downloaded software from Canon's support site that's what I would do next.

You could also have some sort of perverse Windows problem as well. If you happen to be running Windows 10 then try: (Note Win8.1 on MTBox list)

I have attempted to fully uninstall all items listed under Printers (as directed) then it required a re-direction to install a new (original) printer..
After the "Basic Install" I then went online, and from the Canon site selected drivers that should have been the latest. The Desktop and Tray Icons are correct but this is where the print command [Ctrl & P] stops.
This is why the Install CD was used, as I could not just magically command it to accept the printer without a direction first..

"Perverse Windows Problems" are why Mr Gates developed the system like this, so you need updates ETC..

I will try SFC and DISM although I have an Icon on my screen now, but I still get this basic error message no matter where I try to print from.
Attached File  Print Error.JPG   15.04KB   0 downloads


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#11 britechguy

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Posted 05 August 2018 - 04:59 PM

Is the print service running?

 

Control Panel, Administrative Tools, Services then scroll down to see if the Print Spooler is running.  It should be set to run automatically, but it might not be for some reason.


Brian  AKA  Bri the Tech Guy (website in my user profile) - Windows 10 Home, 64-Bit, Version 1809, Build 17763 

Travel is fatal to prejudice, bigotry, and narrow-mindedness, and many of our people need it sorely on these accounts.  Broad, wholesome, charitable views of men and things cannot be acquired by vegetating in one little corner of the earth all one's lifetime.

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#12 Jaycan

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Posted 07 August 2018 - 07:02 AM

Thanks Mate,
That will be the last thing that I can check quickly, as I go into hospital for 2 days..
I will get back after I am "let out"..(Ha Ha)
A bit hard to see, but both items are set to Automatic and Running..

Attached File  Print Spoolers.JPG   12.57KB   0 downloads
Thanks ..

Edited by Jaycan, 07 August 2018 - 07:30 AM.


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#13 Jaycan

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Posted 11 August 2018 - 04:55 AM

Hello britechguy ,
There seems to be a block from my computer and not the printer, or the router.

I have made the printer to even work from an iPhone now (wirelessly of course), and a laptop, but not from the wired computer.

Thanks for your ideas, but I don't think I can to get it to work from the main computer now, it needs to work from a WiFi unit only..

Regards..


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#14 britechguy

britechguy

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Posted 11 August 2018 - 09:22 AM

Well, I can't argue with your conclusion given the current set of circumstances.  But those circumstances clearly underscore the fact that something is not functioning as it should with print management on your computer.

 

The possibilities are many.

 

If other devices on the network can print via WiFi, and you cannot, but you have an active WiFi connection that points even more directly to a corruption in print management services on your computer.

 

This is one of those times, after trying a reasonable number of fixes before hand, where a Windows 10 Refresh or a completely clean install of Windows 10 is probably indicated to do the trick, or the equivalent for Win7 or Win8.1.


Brian  AKA  Bri the Tech Guy (website in my user profile) - Windows 10 Home, 64-Bit, Version 1809, Build 17763 

Travel is fatal to prejudice, bigotry, and narrow-mindedness, and many of our people need it sorely on these accounts.  Broad, wholesome, charitable views of men and things cannot be acquired by vegetating in one little corner of the earth all one's lifetime.

       ~ Mark Twain

 

 

 

              

 





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