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Server 2008 R2 - Devices & Printers Delayed Actions


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#1 Neptude

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Posted 01 August 2018 - 10:57 AM

I am installing 10 new replacement printers on Windows Server 2008 R2. They are a mixture of Kyocera and HP laserjets. I uninstalled all the old Kyocera printers then installed the new HP and Kyocera printers using the latest drivers from each manufacturer's website. The printers were working without issue. I then shared each of the printers and was going to start creating group policy preferences rules when I tried to right click on one of the printers in Devices and Printers and I had to wait around 140 seconds before the context menu appeared. I then clicked 'Printer Properties' and had to wait the same amount of time before the dialogue showed.

 

I then uninstalled all the printers and then reinstalled just the Kyorcera printers. Same problem. I repeated the process, uninstalling the Kyocera printers and installing a single HP printer. Same problem.

 

I checked task manager while waiting for the right click context menu to show to find the spoolsv.exe process was showing 25 CPU. When I killed the Printer Spooler service the right click menu showed immediately. I started the service again to find the right click delay still present. Of course, when the printer spooler isn't running, I can access the Printer Properties.

 

I've run sfc.exe /scannow and there are no issue. Windows explorer right clicks shows the context menu without any delay, the problem only happens within the Devices and Printers window.

 

Has anyone had a similar issue, or could cast some light on this problem?



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#2 Neptude

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Posted 01 August 2018 - 12:19 PM

I've checked System32\Spool\Printers for any files. The folder is empty.



#3 Neptude

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Posted 02 August 2018 - 09:27 AM

I removed the Print and Document Services role from the Server Manager and it sorted out the problem.






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