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Random Emails Being Generated


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#1 skyhawk

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Posted 11 October 2006 - 09:21 PM

Last week my computer was infected with Spy Sheriff and who knows what other goodies. I believe I have removed Spy Sheriff however I still have some type of virus. The problem is that some process is generating many emails, and my Norton Internet Security 2007 is displaying a message on the screen for each message trying to be sent. It can fill up the entire screen with 30-40 messages. Norton says that it could not send the message, however the Norton information windows keep opening. I can click on an 'OK' prompt to close one of the windows, usually another will open. The messages seem to be addressed to random people/groups but the subject lines are the same. One subject is 'fat is a disaster'. This emailing begins when I connect to my Internet provider (Comcast). If no internet connection is detected, I do not get the email messages. As soon as I connect the cable, within 1-2 minutes all of the emails begin. I am running Windows XP Pro with SP2. I also have Spy Sweeper installed. It does not find any problems during a full scan. Norton also does not find anything after a full scan. Want I want to know is what is causing this, and how to get rid of it.
Thanks for the help.
Skyhawk

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#2 quietman7

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Posted 12 October 2006 - 08:32 AM

Hello skyhawk

Try a few other scans. Norton and Spysweeper may not be finding everything that's bad.

Download and scan with AVG Anti-Spyware 7.5 in "SAFE MODE".
(This is Ewdio 4.0 renamed. If you already have Ewido installed, please update to this version which has a special "clean driver" for removing persistent malware). Be sure to print out the AVG Anti-Spyware Install-Scan Instructions.

Then download and scan with SUPERAntiSypware Free for Home Users
alternate site
  • Double-click SUPERAntiSypware.exe to install and use the default settings for installation.
  • Run SUPERAntiSypware and update the definitions before scanning by selecting "Check for Udates".
  • When done, select "Scan for Harmful Software".
  • There are three scanning options available. Choose "Perform Complete Scan" and click "Next".
  • When done, a Scan Summary will appear with potentially harmful items that were detected. Click "OK".
  • Place a checkmark next to items you wish to remove/quarantine and Click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • Select close to exit the program.
Note: If you encounter any problems while downloading the updates, manually download and unzip them from here.

When done, please perform this online Virus scan: Trend Micro Housecall <- Use "Autoclean" and manually delete what it can't clean.
[Watch the Address bar in IE. You may receive alerts that "This site might require the following ActiveX control...Click here to install...". Click on that alert and then Click Install ActiveX component.]

Post back if your still having problems afterwards.
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#3 skyhawk

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Posted 14 October 2006 - 09:59 PM

Thanks...this has finally gotten rid of the problem. I appreciate your help!
Skyhawk :thumbsup:

#4 quietman7

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Posted 15 October 2006 - 06:22 AM

Your welcome.

Don't forget to SET A NEW RESTORE POINT to prevent reinfection from an old restore point. Any malware you picked up could have been saved in System Restore. Since System Restore is a protected directory, your tools can not access it to delete these bad files which can reinfect your system. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to set a new RESTORE POINT:
1. Go to Start > Programs > Accessories > System Tools and click "System Restore".
2. Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
3. Then go to Start > Run and type: Cleanmgr
4. Click "OK".
5. Click the "More Options" Tab.
6. Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one.
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