I have a HP laptop running Windows 8.1 and would like to copy files (especially photos) off my Samsung S6 mobile phone. When I attach the phone using a USB connection, File Explorer detects it and lists its folders including "Galaxy S6 / Phone / DCIM / Camera", but when I try to open the folder, it is unable to list the filesystem.
For a split second, the remote filesystem is displayed correctly (see attachment File Explorer 1), then the listing is replaced by a group of dummy device icons headed by an interminable green progress bar which never produces any result (see attachment File Explorer 2).
It seems that Explorer is capable of displaying the correct information, but just doesn't do it. Has anyone seen anything like this before, or can suggest a solution ?