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Computer keeps shutting off by itself after awhile of use.


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#1 Bonepick

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Posted 29 July 2018 - 01:33 PM

Hi guys,

I honestly don't know whats wrong with my computer, but I have Overwatch on my SSD and after playing one game my computer will just shut off after a while. If I'm not playing Overwatch, my computer can stay on for a long time. I don't know if I have a virus or after installing a new harddrive/graphics card/power supply is causing the problem. Would love to hear how I can go about this to get this fix.

Thanks guys,

Bonepick.

I'm running Windows 10 Pro.
Processor: AMD FX™-4300 Quad-Core Processor 3.80hz
Ram- 8gb
System Type: 64-Bit Operating System, x64-Based Processor.
1060 Nvidia graphics card.
Asus Motherboard



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#2 Mason21

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Posted 29 July 2018 - 01:35 PM

Please download Speccy  Run it and click on "file" then "publish snapshot"  post that link here to the forum. 



#3 Bonepick

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Posted 29 July 2018 - 02:24 PM

http://speccy.piriform.com/results/Hfrix1ZtXVnY45SfssxedfV

 

These are the results.



#4 Mason21

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Posted 29 July 2018 - 02:41 PM

i assume you are running Windows 10 on the SSD?  



#5 Mason21

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Posted 29 July 2018 - 02:44 PM

I would recommend disabling "hibernation" ...not good for SSD's. The setting "turn off hardisk after" is set to 20 mins...this should be set to "never". what power supply are you using?



#6 Bonepick

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Posted 29 July 2018 - 02:57 PM

Ok so I set the power settings to never. As for my power supply its a Corsair RMx Series, RM750x, 750 Watt, Fully Modular Power Supply, 80+ Gold Certified.



#7 Bonepick

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Posted 29 July 2018 - 02:58 PM

And yes Windows 10 is on my SSD.



#8 Mason21

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Posted 29 July 2018 - 03:03 PM

Check out this video on settings for the SSD. You should make sure yours are the same. 


Edited by Mason21, 29 July 2018 - 03:50 PM.


#9 Bonepick

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Posted 29 July 2018 - 04:09 PM

So I followed the steps in the video, but some of the steps I found some other things I think I should be concerned about. For one, when doing the defrag step I found two other solid states listed:

 

System Reserved

And

\\?\Volume{cc5be30a-0000-0000-0000-60d61b000000}\

 

When doing the command prompt step I was also getting different messages than the video was saying, such as:

Microsoft Windows [Version 10.0.14393]

© 2016 Microsoft Corporation. All rights reserved.

 

C:\WINDOWS\system32>Fsutil behavior query disablelatenotify

Usage : fsutil behavior query <option>

 

<option>

 

AllowExtChar

BugcheckOnCorrupt

Disable8dot3 [<Volume Path>]

DisableCompression

DisableCompressionLimit

DisableDeleteNotify [NTFS|ReFS]

DisableEncryption

DisableFileMetadataOptimization

DisableLastAccess

DisableSpotCorruptionHandling

EncryptPagingFile

MemoryUsage

MftZone

QuotaNotify

SymlinkEvaluation

DisableWriteAutoTiering [<Volume Path>]

DisableTxf [<Volume Path>]

 

Please use "fsutil 8dot3name query /?" for more information.

 

For DisableDeleteNotify if neither "NTFS" nor "ReFS" is specified, both values are shown.

 

C:\WINDOWS\system32>fsutil behavior query disabledeletenotify 0

Usage : fsutil behavior query <option>

 

<option>

 

AllowExtChar

BugcheckOnCorrupt

Disable8dot3 [<Volume Path>]

DisableCompression

DisableCompressionLimit

DisableDeleteNotify [NTFS|ReFS]

DisableEncryption

DisableFileMetadataOptimization

DisableLastAccess

DisableSpotCorruptionHandling

EncryptPagingFile

MemoryUsage

MftZone

QuotaNotify

SymlinkEvaluation

DisableWriteAutoTiering [<Volume Path>]

DisableTxf [<Volume Path>]

 

Please use "fsutil 8dot3name query /?" for more information.

 

For DisableDeleteNotify if neither "NTFS" nor "ReFS" is specified, both values are shown.

 

C:\WINDOWS\system32>Fsutil behavior set disabledeletenotify 0

NTFS DisableDeleteNotify = 0

 

C:\WINDOWS\system32>Fsutil behavior query disabledeletenotify

NTFS DisableDeleteNotify = 0

ReFS DisableDeleteNotify is not currently set

 

C:\WINDOWS\system32>

 

Does this seem right?



#10 Bonepick

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Posted 29 July 2018 - 04:23 PM

Also on the Registry Editor, there was no Superfetch file in the Prefetch Parameters.



#11 Mason21

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Posted 29 July 2018 - 04:30 PM

You are running Windows 10 Pro.   Type "services" into the windows search box....scroll down to Superfetch.... stop it, then disable it. 



#12 Bonepick

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Posted 29 July 2018 - 04:33 PM

Ok. It is disabled.



#13 JohnC_21

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Posted 29 July 2018 - 05:25 PM

If you are still shutting down play Overwatch for awhile then run Speccy. You may find your temps are higher. I had a problem similar to this and it turned out to be the CPU going into thermal overload and shutting the computer down but I knew something was going on as my case and CPU fans were running fast. I finally fixed the problem by cleaning dust out the computer.


Edited by JohnC_21, 29 July 2018 - 05:25 PM.


#14 Bonepick

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Posted 29 July 2018 - 07:03 PM

I will definitely try that. Is there any chance you guys can help me check for viruses as well? I just want to be sure my computer is clean and ready to go?

 

Much Appreciated,

 

Bonepick.



#15 JohnC_21

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Posted 29 July 2018 - 07:07 PM

You need to post in the BC Virus Removal Forum. Read the pinned posts on what logs to attach to your first post.






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