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Internal SD card reader not being detected by OS


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#1 Whimsicalscarecrow

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Posted 28 July 2018 - 09:35 PM

I have an Acer Aspire E 15 E5-574G and the onboard internal sd card reader is not being detected. It doesn't show up in device manager even after installing the drivers for it from Acer's website. I know it isn't the sd card itself since I have tried multiple sd cards and sd card adapters that work fine in other devices. I can't open up the laptop and look at the reader since the screws on the disk drive tray are tight and won't budge. What should I do from here? Is there a way to make windows detect that the sd card reader?



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#2 hamluis

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Posted 29 July 2018 - 12:50 PM

Please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
 
post-33068-0-86653600-1480692866_thumb.j

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

Louis



#3 DavisMcCarn

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Posted 29 July 2018 - 12:52 PM

That card reader is part of the system board so lets pray that it's just dirty.  Withe the laptop powered OFF (!!!), use a can of blow off to blow into the SD card slot.  You may even be able to see the gold contacts to see if any are crooked with a flashlight.  If that doesn't get it, buy a USB to SD card adapter as it will be way cheaper than a system board.


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#4 Whimsicalscarecrow

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Posted 30 July 2018 - 11:52 PM

http://speccy.piriform.com/results/VatdpyQdVWTCt78aCKPFRFw

here are my results



#5 DavisMcCarn

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Posted 31 July 2018 - 11:02 AM

That card reader is (supposedly) a Realtek and they have given me problems in the past.  Does anything show up under Other or Unknown devices in the device manager?  If it does, go to the Details tab, select Hardware ids, then copy and paste the id into a reply, OK?


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#6 Whimsicalscarecrow

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Posted 31 July 2018 - 05:45 PM

The only thing that shows up in my other devices tab are things related to Bluetooth. Nothing shows up that could be related to an sd card reader. The only way I can get an SD card reader to show up in device manager is by going the through the add legacy hardware wizard. When I add an SD Host adapter with any of the 3 drivers it lists it gives me a code 31 and says the device is not working properly because Windows can't load the required drivers. The hardware id it gives me is pci\ven_1180&dev_0822&subsys_833810f7

When I try to change the driver to the one from the Acer website it tells me the folder I choose doesn't contain a compatible driver. 



#7 DavisMcCarn

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Posted 01 August 2018 - 06:15 AM

That hardware id indicates that it is a Ricoh device; but, the drivers from the Acer page say they are for a Realtek which should have a different ven(der) number.  If you have unzipped the Acer download, there should be an INF file which lists what devices it supports and it should contain the hardware id's it recognizes if you open it with notepad.  What does that file have for PCI\VEN_xxxx?


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#8 Whimsicalscarecrow

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Posted 01 August 2018 - 06:35 AM

I opened the inf file and it showed this list of devices

[DeviceList.ntamd64]
%USB\VID_0BDA&PID_XXXX.DeviceDesc%=RSUER.UVSTOR, USB\VID_0BDA&PID_0139
%USB\VID_0BDA&PID_XXXX.DeviceDesc%=RSUER.UVSTOR, USB\VID_0BDA&PID_0129
%USB\VID_0BDA&PID_XXXX.DeviceDesc%=RSUER.UVSTOR, USB\VID_0BDA&PID_0140
 
%USB\VID_0BDA&PID_0105.DeviceDesc%=RSUER.USTOR, USB\VID_0BDA&PID_0105
%USB\VID_0BDA&PID_0125.DeviceDesc%=RSUER.USTOR, USB\VID_0BDA&PID_0125
%USB\VID_0BDA&PID_XXXX.DeviceDesc%=RSUER.USTOR, USB\VID_0BDA&PID_0119
%USB\VID_0BDA&PID_XXXX.DeviceDesc%=RSUER.USTOR, USB\VID_0BDA&PID_0103
%USB\VID_0BDA&PID_XXXX.DeviceDesc%=RSUER.USTOR, USB\VID_0BDA&PID_0104
%USB\VID_0BDA&PID_XXXX.DeviceDesc%=RSUER.USTOR, USB\VID_0BDA&PID_0106
%USB\VID_0BDA&PID_XXXX.DeviceDesc%=RSUER.USTOR, USB\VID_0BDA&PID_0107
%USB\VID_0BDA&PID_XXXX.DeviceDesc%=RSUER.USTOR, USB\VID_0BDA&PID_0108
%USB\VID_0BDA&PID_XXXX.DeviceDesc%=RSUER.USTOR, USB\VID_0BDA&PID_0111
%USB\VID_0BDA&PID_XXXX.DeviceDesc%=RSUER.USTOR, USB\VID_0BDA&PID_0113
%USB\VID_0BDA&PID_XXXX.DeviceDesc%=RSUER.USTOR, USB\VID_0BDA&PID_0115
%USB\VID_0BDA&PID_XXXX.DeviceDesc%=RSUER.USTOR, USB\VID_0BDA&PID_0116
%USB\VID_0BDA&PID_XXXX.DeviceDesc%=RSUER.USTOR, USB\VID_0BDA&PID_0117
%USB\VID_0BDA&PID_XXXX.DeviceDesc%=RSUER.USTOR, USB\VID_0BDA&PID_0118
%USB\VID_0BDA&PID_XXXX.DeviceDesc%=RSUER.USTOR, USB\VID_0BDA&PID_0120
%USB\VID_0BDA&PID_XXXX.DeviceDesc%=RSUER.USTOR, USB\VID_0BDA&PID_0121
%USB\VID_0BDA&PID_XXXX.DeviceDesc%=RSUER.USTOR, USB\VID_0BDA&PID_0136
%USB\VID_0BDA&PID_XXXX.DeviceDesc%=RSUER.USTOR, USB\VID_0BDA&PID_0138
%USB\VID_0BDA&PID_XXXX.DeviceDesc%=RSUER.USTOR, USB\VID_0BDA&PID_0150
%USB\VID_0BDA&PID_XXXX.DeviceDesc%=RSUER.USTOR, USB\VID_0BDA&PID_0151
%USB\VID_0BDA&PID_XXXX.DeviceDesc%=RSUER.USTOR, USB\VID_0BDA&PID_0152&MI_00
%USB\VID_0BDA&PID_XXXX.DeviceDesc%=RSUER.USTOR, USB\VID_0BDA&PID_0153
%USB\VID_0BDA&PID_XXXX.DeviceDesc%=RSUER.USTOR, USB\VID_0BDA&PID_0155
%USB\VID_0BDA&PID_XXXX.DeviceDesc%=RSUER.USTOR, USB\VID_0BDA&PID_0156
%USB\VID_0BDA&PID_XXXX.DeviceDesc%=RSUER.USTOR, USB\VID_0BDA&PID_0157
%USB\VID_0BDA&PID_XXXX.DeviceDesc%=RSUER.USTOR, USB\VID_0BDA&PID_0158
%USB\VID_0BDA&PID_XXXX.DeviceDesc%=RSUER.USTOR, USB\VID_0BDA&PID_0159
%USB\VID_0BDA&PID_XXXX.DeviceDesc%=RSUER.USTOR, USB\VID_0BDA&PID_0163&MI_00
%USB\VID_0BDA&PID_XXXX.DeviceDesc%=RSUER.USTOR, USB\VID_0BDA&PID_0161&MI_01
%USB\VID_0BDA&PID_XXXX.DeviceDesc%=RSUER.USTOR, USB\VID_0BDA&PID_0168&MI_01
%USB\VID_0BDA&PID_XXXX.DeviceDesc%=RSUER.USTOR, USB\VID_0BDA&PID_0166&MI_01
%USB\VID_0BDA&PID_XXXX.DeviceDesc%=RSUER.USTOR, USB\VID_0BDA&PID_0167
%USB\VID_0BDA&PID_XXXX.DeviceDesc%=RSUER.USTOR, USB\VID_0BDA&PID_0169&MI_01
%USB\VID_0BDA&PID_XXXX.DeviceDesc%=RSUER.USTOR, USB\VID_0BDA&PID_0171
%USB\VID_0BDA&PID_XXXX.DeviceDesc%=RSUER.USTOR, USB\VID_0BDA&PID_0176
%USB\VID_0BDA&PID_XXXX.DeviceDesc%=RSUER.USTOR, USB\VID_0BDA&PID_0177
%USB\VID_0BDA&PID_XXXX.DeviceDesc%=RSUER.USTOR, USB\VID_0BDA&PID_0178
%USB\VID_0BDA&PID_XXXX.DeviceDesc%=RSUER.USTOR, USB\VID_0BDA&PID_0181
%USB\VID_0BDA&PID_XXXX.DeviceDesc%=RSUER.USTOR, USB\VID_0BDA&PID_0182&MI_00
%USB\VID_0BDA&PID_XXXX.DeviceDesc%=RSUER.USTOR, USB\VID_0BDA&PID_0084&MI_00
%USB\VID_0BDA&PID_XXXX.DeviceDesc%=RSUER.USTOR, USB\VID_0BDA&PID_0184
%USB\VID_0BDA&PID_XXXX.DeviceDesc%=RSUER.USTOR, USB\VID_0BDA&PID_0185
%USB\VID_0BDA&PID_XXXX.DeviceDesc%=RSUER.USTOR, USB\VID_0BDA&PID_0186
%USB\VID_0BDA&PID_XXXX.DeviceDesc%=RSUER.USTOR, USB\VID_0BDA&PID_0187
%USB\VID_0BDA&PID_XXXX.DeviceDesc%=RSUER.USTOR, USB\VID_0BDA&PID_0188
 
%USB\VID_0BDA&PID_53XX.DeviceDesc%=RSUER.USTOR, USB\VID_0BDA&PID_0301
%USB\VID_0BDA&PID_53XX.DeviceDesc%=RSUER.USTOR, USB\VID_0BDA&PID_0302
%USB\VID_0BDA&PID_53XX.DeviceDesc%=RSUER.USTOR, USB\VID_0BDA&PID_0303
%USB\VID_0BDA&PID_53XX.DeviceDesc%=RSUER.USTOR, USB\VID_0BDA&PID_0305
%USB\VID_0BDA&PID_53XX.DeviceDesc%=RSUER.USTOR, USB\VID_0BDA&PID_0306
%USB\VID_0BDA&PID_53XX.DeviceDesc%=RSUER.USTOR, USB\VID_0BDA&PID_0307
%USB\VID_0BDA&PID_53XX.DeviceDesc%=RSUER.USTOR, USB\VID_0BDA&PID_0308
%USB\VID_0BDA&PID_53XX.DeviceDesc%=RSUER.USTOR, USB\VID_0BDA&PID_0309
%USB\VID_0BDA&PID_53XX.DeviceDesc%=RSUER.USTOR, USB\VID_0BDA&PID_0311
%USB\VID_0BDA&PID_53XX.DeviceDesc%=RSUER.USTOR, USB\VID_0BDA&PID_0312
%USB\VID_0BDA&PID_53XX.DeviceDesc%=RSUER.USTOR, USB\VID_0BDA&PID_0314
%USB\VID_0BDA&PID_53XX.DeviceDesc%=RSUER.USTOR, USB\VID_0BDA&PID_0315
%USB\VID_0BDA&PID_53XX.DeviceDesc%=RSUER.USTOR, USB\VID_0BDA&PID_0316
%USB\VID_0BDA&PID_53XX.DeviceDesc%=RSUER.USTOR, USB\VID_0BDA&PID_0317
%USB\VID_0BDA&PID_53XX.DeviceDesc%=RSUER.USTOR, USB\VID_0BDA&PID_0318
%USB\VID_0BDA&PID_53XX.DeviceDesc%=RSUER.USTOR, USB\VID_0BDA&PID_0319
%USB\VID_0BDA&PID_53XX.DeviceDesc%=RSUER.USTOR, USB\VID_0BDA&PID_0321
%USB\VID_0BDA&PID_53XX.DeviceDesc%=RSUER.USTOR, USB\VID_0BDA&PID_0322
%USB\VID_0BDA&PID_53XX.DeviceDesc%=RSUER.USTOR, USB\VID_0BDA&PID_0326
%USB\VID_0BDA&PID_53XX.DeviceDesc%=RSUER.USTOR, USB\VID_0BDA&PID_0327
%USB\VID_0BDA&PID_53XX.DeviceDesc%=RSUER.USTOR, USB\VID_0BDA&PID_0328
%USB\VID_0BDA&PID_53XX.DeviceDesc%=RSUER.USTOR, USB\VID_0BDA&PID_0329
%USB\VID_0BDA&PID_53XX.DeviceDesc%=RSUER.USTOR, USB\VID_0BDA&PID_0001&MI_00
%USB\VID_0BDA&PID_53XX.DeviceDesc%=RSUER.USTOR, USB\VID_0BDA&PID_0009&MI_00
%USB\VID_0BDA&PID_53XX.DeviceDesc%=RSUER.USTOR, USB\VID_0BDA&PID_0011&MI_00
%USB\VID_0BDA&PID_53XX.DeviceDesc%=RSUER.USTOR, USB\VID_0BDA&PID_0029&MI_00
 
I think the reason the hardware id says the device is Ricoh because I added an sd host adapter from the add legacy hardware wizard to try and make the computer recognize the sd care reader. It gave me a list of 3 different manufacturers, Intel, ARM Holdings, and Ricoh. I choose the Ricoh one. I tried adding the Acer driver by using the Have Disk option but it told me the folder had no compatible driver for my device. Do you think that the sd card reader is just physically broken? I checked the pins with a flashlight and they all appear to be straight. 


#9 DavisMcCarn

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Posted 02 August 2018 - 02:02 PM

You might check the BIOS to see if there is an option disabling it; but, otherwise, yes the chip on the system board for the card reader is dead and we'll probably never know what killed it.  It ought to show up as a device even if there are no drivers installed for it.


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