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corrupted usb and virus threats, is there any way to get access to my drive?


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#1 lalalee

lalalee

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Posted 28 July 2018 - 02:01 PM

I have USB that I just store photos ive taken so nothing on there that I downloaded off the internet or whatever and because of the large files inside I rarely ever bring this USB to other computers. 

 

But I just tried to use my drive the other day and cant open many of my files which are labeled as 'corrupted' and  just moments after inserting the drive I get a virus detection and when I click to clean the files it says its a trojan but then when I check to clean the files it just says 'no virus detected' .

 

Is there any way I can access the photos on my drive? It's about 4 years of trip photos and memories :( really bummed if I cant but I'll live without it if not. 



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#2 Oh My!

Oh My!

    Adware and Spyware and Malware.....


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Posted 01 August 2018 - 02:58 PM

Greetings lalalee and :welcome: to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.

My name is Oh My! and I am here to help you! Now that we are "friends" please call me Gary.

If you would allow me to call you by your first name I would prefer to do that.

===================================================

Ground Rules:
  • First, I would like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts. Please try to match our commitment to you with your patience toward us. If this was easy we would never have met.
  • Please do not run any tools or take any steps other than those I will provide for you while we work on your computer together. I need to be certain about the state of your computer in order to provide appropriate and effective steps for you to take. Most often "well intentioned" (and usually panic driven!) independent efforts can make things much worse for both of us.
  • Please perform all steps in the order they are listed in each set of instructions. Some steps may be a bit complicated. If things are not clear, be sure to stop and let me know. We need to work on this together with confidence.
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  • If you do not reply to your topic after 5 days we assume it has been abandoned and I will close it.
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Now that I am assisting you, you can expect that I will be very responsive to your situation. If you are able, I would request you check this thread at least once per day so that we can try to resolve your issues effectively and efficiently. If you are going to be delayed please be considerate and post that information so that I know you are still with me. Unfortunately, there are many people waiting to be assisted and not enough of us at BleepingComputer to go around. I appreciate your understanding and diligence.

Thank you for your patience thus far. I would first like to look at the state of your computer.

Now that you have already started a topic please follow the steps as outlined here. Make sure to copy and paste both logs in your reply. If you receive an error message the content is too long simply post each report in a separate reply.
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#3 Oh My!

Oh My!

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Posted 04 August 2018 - 07:17 PM

Greetings,

===================================================

Do You Still Need Help?

It has been 3 days since my last post.
  • Do you still need help with this?
  • If you have not replied within 48 hours I will assume you have abandoned the Topic and it will be closed.

Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#4 Oh My!

Oh My!

    Adware and Spyware and Malware.....


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Posted 06 August 2018 - 08:45 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.
Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."




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