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Intel WiFi Adapter AC 3160 keeps losing internet after Win10 update 1803


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#1 Xitixen

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Posted 25 July 2018 - 08:13 PM

My WiFi adapter keeps losing its connection with the internet (but not with my eero network) on an intermittent basis that has no pattern I can see. For almost two years I've had no trouble, but in the past few weeks it's gotten progressively worse. I took some extreme steps trying to address it, but let's let those be bygones. For now, I've uninstalled, rebooted, and installed the most current drivers from Intel's site. I had Windows run through its update history and fix anything it felt needing fixed. I Revo-uninstalled a bunch of apps that might have anything to do with connectivity or communications. Repeat. Repeat. I did a hard reset on our gateway, and eero adapted afterward. No other devices show problems, and eero speed tests indicate the network internet access is at full speed, even when this adapter is seeing the network but not the internet. Other devices on the network have not lost internet connection, and this station hadn't for months previous. Hauling the desktop and setting it up in cable-range of the router is not something trivial, so I'd want to do that only if we have something to learn from the experiment.

 

The last time the connection dropped, I was able to restore it through Windows Network Diagnostics. The troubleshooting report mentioned Reason: 0x00028002

 

FRST logs to follow    [Note: FRST logs are not to be posted to any forum except Malware Removal Assistance.  There is an announcement to this effect at the top of this forum.]

 

- for now, the WND troubleshooting report:

 

______________________________________________________

Windows Network Diagnostics
 
Issues found 
A network cable is not properly plugged in or may be brokenA network cable is not properly plugged in or may be broken Detected
Plug an Ethernet cable into this computer Not run 
 
Problem with wireless adapter or access pointProblem with wireless adapter or access point Fixed
Reset the wireless adapter Completed 
Investigate router or access point issues Not run 
 
 
Issues found Detection details 
 
6 A network cable is not properly plugged in or may be broken Detected Detected 
 
 
Plug an Ethernet cable into this computer Not run 
 
An Ethernet cable looks like a telephone cable but with larger connectors on the ends. Plug this cable into the opening on the back or side of the computer. Make sure the other end of the cable is plugged into the router. If that does not help, try using a different cable. 
 
Problem with wireless adapter or access point Fixed
 
Reset the wireless adapter Completed 
 
InformationalNetwork Diagnostics Log 
File Name:  A753A539-77A6-4DA2-A600-890A77F48685.Repair.1.etl 
 
 
Investigate router or access point issues Not run 
 
If you're connected to a hotspot or domain network, contact the network administrator. Otherwise: 1. Unplug or turn off the device. 2. After all the lights on the device are off, wait at least 10 seconds. 3. Turn the device back on or plug it back into the power outlet. To restart a router or access point that has a built-in battery, press and quickly release the Reset button. 
 
 
Detection details
 
InformationalDiagnostics Information (Network Adapter) 
Details about network adapter diagnosis: 
 
Network adapter Ethernet 4 driver information:
 
   Description . . . . . . . . . . : Intel® Ethernet Connection (2) I218-V
   Manufacturer  . . . . . . . . . : Intel Corporation
   Provider  . . . . . . . . . . . : Microsoft
   Version   . . . . . . . . . . . : 12.15.22.6
   Inf File Name . . . . . . . . . : C:\WINDOWS\INF\net1ic64.inf
   Inf File Date . . . . . . . . . : Wednesday, April 11, 2018  11:33:45 PM
   Section Name  . . . . . . . . . : E1559.6.2
   Hardware ID . . . . . . . . . . : pci\ven_8086&dev_15a1
   Instance Status Flags . . . . . : 0x180200a
   Device Manager Status Code  . . : 0
   IfType  . . . . . . . . . . . . : 6
   Physical Media Type . . . . . . : 14
 
 
 
InformationalDiagnostics Information (Network Adapter) 
Details about network adapter diagnosis: 
 
Network adapter Ethernet 5 driver information:
 
   Description . . . . . . . . . . : Intel® I211 Gigabit Network Connection
   Manufacturer  . . . . . . . . . : Intel Corporation
   Provider  . . . . . . . . . . . : Microsoft
   Version   . . . . . . . . . . . : 12.15.22.6
   Inf File Name . . . . . . . . . : C:\WINDOWS\INF\net1ic64.inf
   Inf File Date . . . . . . . . . : Wednesday, April 11, 2018  11:33:45 PM
   Section Name  . . . . . . . . . : E1539.6.2
   Hardware ID . . . . . . . . . . : pci\ven_8086&dev_1539
   Instance Status Flags . . . . . : 0x180200a
   Device Manager Status Code  . . : 0
   IfType  . . . . . . . . . . . . : 6
   Physical Media Type . . . . . . : 14
 
 
 
InformationalDiagnostics Information (Network Adapter) 
Details about network adapter diagnosis: 
 
Network adapter Wi-Fi 2 driver information:
 
   Description . . . . . . . . . . : Intel® Dual Band Wireless-AC 3160
   Manufacturer  . . . . . . . . . : Intel Corporation
   Provider  . . . . . . . . . . . : Microsoft
   Version   . . . . . . . . . . . : 17.15.0.5
   Inf File Name . . . . . . . . . : C:\WINDOWS\INF\netwbw02.inf
   Inf File Date . . . . . . . . . : Wednesday, April 11, 2018  11:33:45 PM
   Section Name  . . . . . . . . . : Install_MPCIEX_GENNGFF_3160_AC_HMC_WINB_64_AC
   Hardware ID . . . . . . . . . . : pci\ven_8086&dev_08b3&subsys_80708086
   Instance Status Flags . . . . . : 0x180200a
   Device Manager Status Code  . . : 0
   IfType  . . . . . . . . . . . . : 71
   Physical Media Type . . . . . . : 9
 
 
 
InformationalDiagnostics Information (Wireless Connectivity) 
Details about wireless connectivity diagnosis: 
 
For complete information about this session see the wireless connectivity information event.
 
Helper Class: Auto Configuration
 Initialize status: Success
 
Information for connection being diagnosed
 
Result of diagnosis: No problem found
 
 
 
 
 
 
InformationalDiagnostics Information (Wireless Connectivity) 
Details about wireless connectivity diagnosis: 
 
For complete information about this session see the wireless connectivity information event.
 
Helper Class: Auto Configuration
 Initialize status: Success
 
Information for connection being diagnosed
 
Result of diagnosis: No problem found
 
 
 
 
 
 
InformationalDiagnostics Information (Wireless Connectivity) 
Details about wireless connectivity diagnosis: 
 
Information for connection being diagnosed
 Interface GUID: 8f32a551-ab85-46ec-806e-34f1e60e30d7
 Interface name: Intel® Dual Band Wireless-AC 3160
 Interface type: Native Wi-Fi
 
Connection incident diagnosed
 Auto Configuration ID: 5
 
 
List of visible access point(s): 0 item(s) total, 0 item(s) displayed
 
Connection History
 
 Information for Auto Configuration ID 5
 
  List of visible networks: 0 item(s) total, 0 item(s) displayed
 
  List of preferred networks: 1 item(s)
   Profile: outside
    SSID: outside
    SSID length: 7
    Connection mode: Infra
    Security: Yes
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: No
     Reason: 0x00028002
 
 Information for Auto Configuration ID 4
 
  List of visible networks: 0 item(s) total, 0 item(s) displayed
 
  List of preferred networks: 1 item(s)
   Profile: outside
    SSID: outside
    SSID length: 7
    Connection mode: Infra
    Security: Yes
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: No
     Reason: 0x00028002
 
 Information for Auto Configuration ID 3
 
  List of visible networks: 0 item(s) total, 0 item(s) displayed
 
  List of preferred networks: 0 item(s)
 
 
 
 
InformationalDiagnostics Information (Wireless Network Adapter) 
Details about wireless network adapter diagnosis: 
 
For complete information about this session see the wireless connectivity information event.
 
Helper Class: Native Wi-Fi MSM
 Initialize status: Success
 
Information for connection being diagnosed
 Interface GUID: 8f32a551-ab85-46ec-806e-34f1e60e30d7
 Interface name: Intel® Dual Band Wireless-AC 3160
 Interface type: Native Wi-Fi
 Profile: Discovery connection
 SSID: (Unnamed Network)
 SSID length: 0
 Connection mode: <unknown>
 Security: No
 Connect even if network is not broadcasting: No
 
Result of diagnosis: No problem found
 
 
 
 
 
 
InformationalNetwork Diagnostics Log 
File Name:  A753A539-77A6-4DA2-A600-890A77F48685.Diagnose.0.etl 
 
InformationalOther Networking Configuration and Logs 
File Name:  NetworkConfiguration.cab 
 
Collection information 
Computer Name:  XILENCE 
Windows Version: 10.0 
Architecture: x64 
Time: Wednesday, July 25, 2018 7:40:57 PM 
 
Publisher details Expand 
 
Windows Network Diagnostics 
Detects problems with network connectivity. 
Package Version: 4.0 
Publisher: Microsoft Windows 
 

Now the FRST log:  [Removed.  FRST logs are not permitted on this forum.]

 


Edited by britechguy, 25 July 2018 - 10:20 PM.
FRST log removed as per forum rules. FRST should only be used on request of staff during Malware Removal Assistance.


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#2 Xitixen

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Posted 25 July 2018 - 08:14 PM

If I don't lose connectivity in the next hour, I'll report that. Otherwise, we assume the problem is ongoing and unpredictable.



#3 JohnC_21

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Posted 25 July 2018 - 08:20 PM

A couple of things to try first.

 

Set you Wifi adapter to Maximum Power

 

https://www.tenforums.com/tutorials/82794-change-power-saving-mode-wireless-adapters-windows-10-a.html

 

Sometimes Windows 10 gets confused if an Ethernet Adapter is enabled along with a Wifi Adapter. In Device Manager Right Click your Ethernet Adapter and select Disable, not Uninstall. Reboot and see if that helps. 

 

Windows 10 has a Network Reset Feature that may solve the problem.

 

  1. Select the Start  button, then select Settings  > Network & Internet  > Status > Network reset.
  2. On the Network reset screen, select Reset now > Yes to confirm.

    Wait for your PC to restart and see if that fixes the problem.



#4 Xitixen

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Posted 25 July 2018 - 09:48 PM

Still connected. Possibly fixed???



#5 Xitixen

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Posted 25 July 2018 - 09:50 PM

Just showed yellow triangle warning symbol on the wifi icon, claimed no internet access. But that was brief. Obviously caught it again, cuz I'm posting this....



#6 Xitixen

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Posted 25 July 2018 - 10:00 PM

Awesome, JohnC_21. The wireless adapter is already set to maximum power.

 

I disabled the Ethernet adapter. Will reboot, then do a network reset when (if?) the trouble happens again.

 

You sure know your stuff. :thumbsup:



#7 Xitixen

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Posted 26 July 2018 - 10:38 AM

Connection still good, and behaved itself through a couple reboots as well. I think you hit on the big issue when you identified the Ethernet/WiFi conflict.



#8 JohnC_21

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Posted 26 July 2018 - 11:05 AM

Fingers Crossed  :)



#9 Xitixen

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Posted 26 July 2018 - 03:20 PM

It fell out again today. After I reset the network, it rebooted. Since then the connection has failed twice in 20 minutes. Both times it was restored using the Network Troubleshooter. Pasting the content of the diagnostic log below. 

 

The eero network shows that the connection is being made at 2.4GHz. The MAC address it sees is the same one shown in my computer's network properties. The rest of the network and attached devices showed no sign of the hiccups.

 

The log:

Diagnostics Information (Network Adapter) 
Details about network adapter diagnosis: 
 
Network adapter Wi-Fi 2 driver information:
 
   Description . . . . . . . . . . : Intel® Dual Band Wireless-AC 3160
   Manufacturer  . . . . . . . . . : Intel Corporation
   Provider  . . . . . . . . . . . : Microsoft
   Version   . . . . . . . . . . . : 17.15.0.5
   Inf File Name . . . . . . . . . : C:\WINDOWS\INF\netwbw02.inf
   Inf File Date . . . . . . . . . : Wednesday, April 11, 2018  11:33:45 PM
   Section Name  . . . . . . . . . : Install_MPCIEX_GENNGFF_3160_AC_HMC_WINB_64_AC
   Hardware ID . . . . . . . . . . : pci\ven_8086&dev_08b3&subsys_80708086
   Instance Status Flags . . . . . : 0x180200a
   Device Manager Status Code  . . : 0
   IfType  . . . . . . . . . . . . : 71
   Physical Media Type . . . . . . : 9
 
 
 
InformationalDiagnostics Information (Wireless Connectivity) 
Details about wireless connectivity diagnosis: 
 
Information for connection being diagnosed
 Interface GUID: 8e82eb87-ec05-40bf-8bf8-d4e85efffe59
 Interface name: Intel® Dual Band Wireless-AC 3160
 Interface type: Native Wi-Fi
 
Connection incident diagnosed
 Auto Configuration ID: 1
 Connection ID: 1
 
Connection status summary
 Connection started at: 2018-07-26 15:01:20-918
 Profile match: Success
 Pre-Association: Success
 Association: Success
 Security and Authentication: Success
 
List of visible access point(s): 0 item(s) total, 0 item(s) displayed
 
Connection History
 
 Information for Auto Configuration ID 1
 
  List of visible networks: 1 item(s) total, 1 item(s) displayed
  BSS Type PHY Security Signal(RSSI) Compatible SSID
  ------------------------------------------------------------------------------
  Infra b Yes 100 Yes outside
 
  List of preferred networks: 0 item(s)
 
 Information for Connection ID 1
 Connection started at: 2018-07-26 15:01:20-918
  Auto Configuration ID: 1
  Profile: outside
  SSID: outside
  SSID length: 7
  Connection mode: Infra
  Security: Yes
  Pre-Association and Association
   Connectivity settings provided by hardware manufacturer (IHV): No
   Security settings provided by hardware manufacturer (IHV): No
   Profile matches network requirements: Success
   Pre-association status: Success
   Association status: Success
    Last AP:  14-22-db-23-c9-a5
  Security and Authentication
   Configured security type: WPA2-PSK
   Configured encryption type: CCMP(AES)
   802.1X protocol: No
   Key exchange initiated: Yes
    Unicast key received: Yes
    Multicast key received: Yes
   Number of security packets received: 0
   Number of security packets sent: 0
   Security attempt status: Success
 Connectivity
   Packet statistics
    Ndis Rx: 7
    Ndis Tx: 213
    Unicast decrypt success: 0
    Multicast decrypt success: 0
    Unicast decrypt failure: 0
    Multicast decrypt failure: 0
    Rx success: 0
    Rx failure: 0
    Tx success: 0
    Tx failure: 0
    Tx retry: 0
    Tx multiple retry: 0
    Tx max lifetime exceeded: 0
    Tx ACK failure: 0
   Roaming history: 0 item(s)
 
 
 
 
InformationalDiagnostics Information (Wireless Connectivity) 
Details about wireless connectivity diagnosis: 
 
For complete information about this session see the wireless connectivity information event.
 
Helper Class: Auto Configuration
 Initialize status: Success
 
Information for connection being diagnosed
 Interface GUID: 8e82eb87-ec05-40bf-8bf8-d4e85efffe59
 Interface name: Intel® Dual Band Wireless-AC 3160
 Interface type: Native Wi-Fi
 
Result of diagnosis: There may be problem
 
 
 
InformationalDiagnostics Information (Wireless Network Adapter) 
Details about wireless network adapter diagnosis: 
 
For complete information about this session see the wireless connectivity information event.
 
Helper Class: Native Wi-Fi MSM
 Initialize status: Success
 
Information for connection being diagnosed
 Interface GUID: 8e82eb87-ec05-40bf-8bf8-d4e85efffe59
 Interface name: Intel® Dual Band Wireless-AC 3160
 Interface type: Native Wi-Fi
 Profile: outside
 SSID: outside
 SSID length: 7
 Connection mode: Infra
 Security: Yes
 Connect even if network is not broadcasting: No
 
Result of diagnosis: There may be problem
 
 
 
 
 
 
InformationalNetwork Diagnostics Log 
File Name:  CC069420-319A-4A3B-B26F-FCB8BCD8CBE7.Diagnose.0.etl 
 
InformationalOther Networking Configuration and Logs 
File Name:  NetworkConfiguration.cab 
 
Collection information 
Computer Name:  XILENCE 
Windows Version: 10.0 
Architecture: x64 
Time: Thursday, July 26, 2018 3:03:45 PM 


#10 Xitixen

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Posted 26 July 2018 - 03:22 PM

I've got the Network Status window open on a side screen. When I tried to post that last bit, it showed a lack of internet connection and obviously wouldn't post. Within about 2 seconds the connection was shown as fine again, and this time I was able to post. So that makes at least 3 dropouts, but that last one was caught and resolved by the system. FWIW.



#11 JohnC_21

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Posted 26 July 2018 - 03:39 PM

It could also be a hardware problem with the card. 

 

This is a desktop, correct? If it is then you may want to switch slots and see how that goes. Also it may be an issue with the channel and interference. Changing the channel on the router may help.

 

I think it's best you finish your thread in the Virus Removal Forum first. After that is done there is one thing to check but if that shows as normal then I am out of ideas other than to get a USB dongle that is known to be compatible with Windows 10. 

 

Edit: Found this and the solution looks promising. 

 

https://answers.microsoft.com/en-us/windows/forum/windows_10-networking-winpc/wifi-disconnecting-problems-intel-dual-band/0495e86b-2bc0-4b05-ae02-7e90d1de1362


Edited by JohnC_21, 26 July 2018 - 04:07 PM.


#12 Xitixen

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Posted 26 July 2018 - 04:25 PM

Not sure how to switch channels on the eero devices, or what that impact would have on all the tvs and tablets and the like that connect to it... I think I'll try a different slot for the card, and make sure it's not covered in dust or something. :)

 

I think the Virus thread is done. We're clean!

 

What devices are known to be compatible with the current builds of Win10? 

Apparently the update released today fixes an issue with the tray network icon giving incorrect indications of network connectivity - it doesn't sound like that's what's going on here, but it's close enough that I have to ask if you think that'll change things when it hits my station. I'm establishing Recovery safeguards to roll back if an update misbehaves...



#13 Xitixen

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Posted 26 July 2018 - 04:29 PM

eero reports my desktop is now connected at 5GHz, and with full bars (2.4 only had two bars). in case that's useful info.



#14 JohnC_21

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Posted 26 July 2018 - 05:05 PM

Did you see the solution in the link in my previous edited post? 

 

Also make sure AutoTuning is enabled and shown as normal

 

https://www.thewindowsclub.com/window-auto-tuning-in-windows-10

 

Does your computer have USB 3?



#15 Xitixen

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Posted 26 July 2018 - 05:46 PM

I missed that edit. Checking AutoTuning now.

It has USB3.






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