Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

PC frequently restarts and freezes


  • Please log in to reply
2 replies to this topic

#1 replicant22

replicant22

  • Members
  • 1 posts
  • OFFLINE
  •  
  • Local time:02:04 PM

Posted 25 July 2018 - 12:34 AM

For about the past 5 months, my computer has been rebooting on its own and freezing. I have reinstalled graphics drivers, got no errors from Memtest86+, and got a "Good" health rating on Crystaldisk. What else can I do to try to diagnose where the problem is coming from?



BC AdBot (Login to Remove)

 


#2 hamluis

hamluis

    Moderator


  • Moderator
  • 55,887 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:02:04 PM

Posted 25 July 2018 - 05:44 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
 
post-33068-0-86653600-1480692866_thumb.j

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

Louis



#3 joseibarra

joseibarra

  • Members
  • 1,224 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Downstairs
  • Local time:03:04 PM

Posted 26 July 2018 - 12:31 AM

Windows will automatically restart on a system failure like a crash or Blue Screen of Death (BSOD).

 

If that is happening and if you want to figure out and fix the problem you need to make a few adjustments, supply more information about your system, accumulate and upload some recent crash dump files for analysis.

 

Here's how to get started:

 

On your Desktop right click Computer, Properties, Advanced system settings and make it look like this:

 

Attached File  1.jpg   94.05KB   0 downloads

 

There is no need to create the Minidump folder as Windows will create one if it needs to.

 

Then click OK enough times to close all the dialog boxes and restart your system for the changes to take effect.  After rebooting you can go back and check the settings again to be sure the adjustments "stick".

 

In your next reply you can supply more information that will reduce the number of question asking message cycles if you will do this:

 

If your system is a Dell what is the Service Tag number?

If your system is HP what is the serial number?

 

Describe your antivirus/antimalware environment.

 

Can you make the system crash at will - if there is something in particular you do that makes the system crash like watching videos, listening to music, etc. tell us what that something is that causes the system to crash every time.

 

Click the Start button/orb in the lower-left corner of your screen. Or, press the Windows logo key on your keyboard.

In the box enter:

msinfo32

Select/click msinfo32.exe and the System Information dialog box will open.

Click on System Summary, click Edit, Select All (Ctrl-A), Copy (Ctrl-C) and then paste (Ctrl-V) the information back here in your next reply.

For video driver information, expand the Components, click Display, click Edit, Select All (Ctrl-A), Copy (Ctrl-C) and then paste (Ctrl-V) the information back here.

 

There will be some personal information (like System Name and User Name), and whatever appears to be private information to you, just delete it from the pasted information.

 

Then do whatever you have to do get the system to crash again and you should have a crash dump file to upload for analysis.

 

Sometimes more than one crash dump is needed to pinpoint the cause so send some of the most recent ones.


The mediocre teacher tells. The good teacher explains. The superior teacher demonstrates.





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users