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EAM disrupting web browsers (and internet browsing)


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7 replies to this topic

#1 Without_A_Monitor

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Posted 24 July 2018 - 02:33 PM

Greetings to the Bleeping Community. I wish for everyone to be well and safe.

 

A many thanks in advance to anyone, including Bleeping Staff, who might read and/or reply.

 

At some point last night, I noticed that Firefox was crashing, lagging and not running.  So, I switched to Opera, then to Chrome with the same results.  I began to think of troubleshooting possibilities.  After some attempts, I decided to pause EAM's realtime security... my web browsers were running with no issue.

 

When EAM protection is on, my web browsing is disrupted.  When EAM protection is off, my web browsing is fine.  Until last night, my laptop had no issues with EAM protection always on, using web browsers and so forth.

 

Also, I can see in process explorer that the web browser (e.g. Opera, Chrome) do not close entirely after I close them when EAM protection is on.  They are "hanging."

 

I already posted a thread on the EAM forum, but I guess that I am also attempting to notify users in general in case anyone else might have any similar issue(s) or the same issue.


Edited by Without_A_Monitor, 24 July 2018 - 02:34 PM.


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#2 eLPuSHeR

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Posted 25 July 2018 - 04:30 AM

I guess EAM is short for Emsisoft Anti Malware, but you can never be sure with all those acronyms. If so, I regret to say I cannot help you because I have never used EAM, but I have heard is a good additional layer of defense. I am pretty sure someone will chime in and maybe help you in diagnosing and solving your issues.



#3 Without_A_Monitor

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Posted 25 July 2018 - 01:06 PM

Much obliged for the reply, eLPuSHeR.  Additionally, I apologize for not stating that I was indeed referring to Emsisoft Anti Malware as "EAM." 

 

Have a terrific day.



#4 hamluis

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Posted 26 July 2018 - 02:48 PM

Did you try uninstalling/reinstalling the Emsisoft application?

 

What version of the program is currently installed?

 

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
 
post-33068-0-86653600-1480692866_thumb.j

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

Louis



#5 Without_A_Monitor

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Posted 26 July 2018 - 06:59 PM

Much obliged for the help and reply, hamluis.

 

Evidently, the issue(s) has been fixed.  As I mentioned, I started a thread on the Emsisoft forum.  Additionally, there was a thread on the Malwarebytes forum about Malwarebytes Anti Exploit causing problem(s) with Firefox.

 

Thanks once again.



#6 quietman7

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Posted 30 July 2018 - 10:33 AM

... Additionally, there was a thread on the Malwarebytes forum about Malwarebytes Anti Exploit causing problem(s) with Firefox.

I have noted problems as well with MBAE & Firefox.

Glad to hear the issue with EAM was sorted out.
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#7 Without_A_Monitor

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Posted 01 August 2018 - 01:30 PM

As always, thanks Bleepin' Janitor

 

(I probably should have noted earlier in this thread that on the EAM forum, there was another user, who made a thread about how Firefox kept crashing.  The user was asked some questions of which I exactly currently forget, but he mentioned that he used COMODO firewall. 

 

An EAM representative asked me if I used COMODO firewall, which I do not; however, I stated that I did use MBAE in addition to other small security utilities.

 

I was not aware of any current issues with MBAE and firefox, so, much obliged for notifying me, quietman7.)



#8 quietman7

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Posted 01 August 2018 - 06:27 PM

You're welcome.
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