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Gmail problem which Gmail says isn't their problem


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#1 Rizzo44

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Posted 23 July 2018 - 07:06 PM

 Hi folks -

 

OK. My Gmail has been loading slowly for at least a year. I have tried all kinds of things that Gmail suggests. Sorry I should have tried to make the list here but I don't have it anymore. It did load eventually. I have an old HP Pavilian Win 8 desktop (with a program that rolls back as much as I can to Win 7). I am not computer savvy.

Now I click on Gmail and the damn blue bar under my name goes about 3/4ths of the way and hangs up. I hit Task Manager and is says something like Internet Explorer is not working (should have written that down too). I right click and close Internet Explorer. Close Task Manager, open IE, bar on the bottom asks if I want to reopen the page since it closed suddenly, I hit that and Gmail opens. I have the latest versions of everything. I have two add-ons and no labs. I tried it in Firefox and the same thing happened.

I have a new phone and Gmail opens immediately on the Android phone.

This is just really frustrating.  I'll try anything. I have been told that I don't know enough to go messing in the Registry. So that's about my skill level. If you are sure that this is a Gmail issue let me know. I've tried everything that's been suggested by Gmail techs.

Thanks

Dawn



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#2 buddy215

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Posted 24 July 2018 - 01:45 PM

I read your post yesterday and since no one has responded....I will attempt to possibly get Gmail working in Firefox...just Firefox for now.

 

Do the steps below in order.

 

Use CCleaner to remove Temporary files, program caches, cookies, logs, etc. Use the Default settings. No need to use the

Registry Cleaning Tool...risky. Pay close attention while installing and UNcheck offers of Google Chrome and Avast.

After install, open CCleaner and run by clicking on the Run Cleaner button in the bottom right corner.

CCleaner - PC Optimization and Cleaning - Free Download

 

Download AdwCleaner by Xplode onto your desktop. (compatible with Windows 7, 8 and 10)

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Let me know if found and removed anything.
  • Download and install the free version of Malwarebytes
    Note: If you have Malwarebytes already installed, you don't need to install it again. Simply start from the next bullet point
  • Once Malwarebytes is installed, launch it and let it update its database. You might have to click on the little arrow by Scan Status in the middle right pane for it to do so
  • Once the database update is complete, click on the Scan tab, then select the Threat Scan button and click on Start Scan
  • Let the scan run, the time required to complete the scan depends of your system and computer specs
  • Once the scan is complete, make sure that the first checkbox at the top is checked (which will automatically check every detected item), then click on the Quarantine Selected button
    • If it asks you to restart your computer to complete the removal, do so....Let me know if it found and removed anything.

 

Completely uninstall Firefox. Run the uninstaller first. Then do searches using the terms Firefox and Mozilla. Delete ALL that

the searches find. Click on Start > Enter each search term in the search box....

 

Reinstall Firefox.....Download Firefox — Free Web Browser

When it asks if you want to make Firefox your Default browser...say yes. That can be reversed easily later if you want to.

 

Once Firefox is installed and before adding any add-ons, go to Gmail and sign in.

If the problem still occurs follow instructions below.

 

  • download Security Check by glax24 and save the file to the Desktop
  • Run the tool by accepting all the Security prompts
  • when complete the tool will produce a log file C:\SecurityCheck\SecurityCheck.txt and also copy the contents to the Clipboard
  • Simply Paste the log to your reply

Edited by buddy215, 24 July 2018 - 01:56 PM.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#3 Rizzo44

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Posted 24 July 2018 - 11:09 PM

Thank you so much for your help. Apparently the site that I had downloaded Firefox from was not a good one. I clicked on your site and got so much more. Gmail is working fine. I did have Firefox downloaded in case something in IE didn't work. I rarely used it. I know that many people prefer Firefox to IE. I guess I have a lot to learn so I'll read everything they have to say to new folks. It'll take awhile but that's OK. I click on GMAIL AND IT COMES RIGHT UP!!!   Hurray. It's been quite awhile.

Thank You so much for your time.

Dawn



#4 buddy215

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Posted 25 July 2018 - 05:53 AM

You're welcome...

 

If you did download Firefox from site other than Firefox then it is most likely you had/ have some unwanted adware, too.

Did you run the scans I listed?


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#5 Rizzo44

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Posted 25 July 2018 - 04:09 PM

I did what you suggested when I had already Googled for answers. I don't like to come here without doing some research 1st so I know something of what I'm talking about. I have CCleaner and Malwarebytes already loaded onto my computer. I had run AdWare cleaner. I repeated your instructions anyway. My computer seems fine as nothing weird came up. Then I ended up uninstalling and installing Firefox from the link you sent me. I got Gmail right away.

 

I downloaded Firefox and ran the programs that look for adware, etc. It looked different than the one I had. Maybe there was an update or something. I've run into issues and I see numbers of people have written that Firefox will do some things that IE can't. So I've been resisting but I'm going to Firefox. I guess it'll take time to personalize, etc, but it seems that is will be worth it.

Thanks Again for your help.



#6 buddy215

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Posted 25 July 2018 - 04:24 PM

Sounds like a good plan...again...you're welcome.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”




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