Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

How do I remove dentially.info trojan?


  • This topic is locked This topic is locked
5 replies to this topic

#1 marvinmtz

marvinmtz

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:11:41 PM

Posted 23 July 2018 - 01:38 PM

Having trouble removing dentially.info , any pointers?



BC AdBot (Login to Remove)

 


#2 satchfan

satchfan

  • Malware Response Team
  • 2,716 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Devon, UK
  • Local time:05:41 AM

Posted 23 July 2018 - 04:24 PM

Hello marvinmtz and welcome to the Bleeping Computerforum.

My name is Satchfan and I would be glad to help you with your computer problem.

Please read the following guidelines which will help to make cleaning your machine easier:

  • please follow all instructions in the order posted
  • please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear
  • all logs/reports, etc. must be posted in Notepad. Please ensure that word wrap is unchecked. In Notepad click Format, uncheck Word wrap if it is checked
  • if you don't understand something, please don't hesitate to ask for clarification before proceeding
  • the fixes are specific to your problem and should only be used for this issue on this machine.
  • please reply within 3 days. If you do not reply within this period I will post a reminder but topics with no reply in 4 days will be closed!

IMPORTANT:

Please DO NOT install/uninstall any programs unless asked to.
Please DO NOT run any scans other than those requested

===================================================

Note: Please run these in the order given in the instructions.

===================================================

Download and run AdwCleaner

Download AdwCleaner from here and save it to your desktop.


  • run AdwCleaner by clicking on Scan
  • when it has finished, leave everything that was found checked, (ticked), then click on Clean
  • if it asks to reboot, allow the reboot
  • on reboot a log will be produced; please attach the content of the log to your next reply.

===================================================

Run Farbar Recovery Scan Tool

Please download Farbar Recovery Scan Tool and save it to your Desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

  • right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
  • press Scan button
  • it will produce a log called Frst.txt in the same directory the tool is run from
  • please copy and paste log back here.
  • the first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that along with the Frst.txt into your reply.

Logs to include with next post:

AdwCleaner log
Frst.txt
Addition.txt


Thanks

Satchfan

 


My help is always free of charge. If you are happy with the help provided, if you wish you can make a donation to buy me a beer.


#3 satchfan

satchfan

  • Malware Response Team
  • 2,716 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Devon, UK
  • Local time:05:41 AM

Posted 25 July 2018 - 05:01 PM

Hi marvinmtz

It has been a couple of days since I replied to your request for help with your computer problems.

Please let me know if you are having problems and still need help.

Thanks

Satchfan


My help is always free of charge. If you are happy with the help provided, if you wish you can make a donation to buy me a beer.


#4 satchfan

satchfan

  • Malware Response Team
  • 2,716 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Devon, UK
  • Local time:05:41 AM

Posted 26 July 2018 - 06:40 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.

My help is always free of charge. If you are happy with the help provided, if you wish you can make a donation to buy me a beer.


#5 satchfan

satchfan

  • Malware Response Team
  • 2,716 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Devon, UK
  • Local time:05:41 AM

Posted 26 July 2018 - 06:40 PM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.


Edited by satchfan, 26 July 2018 - 06:44 PM.

My help is always free of charge. If you are happy with the help provided, if you wish you can make a donation to buy me a beer.


#6 satchfan

satchfan

  • Malware Response Team
  • 2,716 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Devon, UK
  • Local time:05:41 AM

Posted 26 July 2018 - 06:40 PM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.

My help is always free of charge. If you are happy with the help provided, if you wish you can make a donation to buy me a beer.





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users