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PC shutdown


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7 replies to this topic

#1 Juyi

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Posted 23 July 2018 - 01:37 PM

A few days ago my computer began to shutoff automatically with a warning saying "You have been sign out, Windows will be shutdown" but didn't give a timer just after 2-4 seconds it turns off.

 

I posted a topic in malware and they say is not malware that is causing this shutdown.

 

Edit: I found a image of the warning notification. I don't know if is this one because mine doesn't give much time to read but the first sentence is correct.

Attached Files


Edited by Juyi, 23 July 2018 - 01:42 PM.


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#2 dmccoyks

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Posted 23 July 2018 - 01:59 PM

That command window comes up automatically as well with that command shown and you are not doing anything in particular on the computer that seems to cause this?

Download Autoruns to your Desktop
  • Extract the Autoruns Zip file contents to a folder.
  • Right-click the Autoruns.exe and Select Run As Administrator
  • Make sure Hide Microsoft Entries is Checked Under the Options Menu
  • After Scanning is Finished
  • Go to File then Save
  • Save AutoRuns.am file to your Desktop
  • Compress to a .zip file
  • Upload file to your next reply

    See Tutorial for more information
    [/list]

Edited by dmccoyks, 23 July 2018 - 02:00 PM.


#3 Juyi

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Posted 25 July 2018 - 04:45 PM

Sorry for the late response, No the command window doesn't show up just the turquoise part and I haven't done anything in particular, I know there's a command shutdown -s -t but I haven't use it so I don't know what's happening.

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#4 dmccoyks

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Posted 26 July 2018 - 02:43 PM

What version of Windows are you using? Have you determined any other information that may be helpful in figuring out this cause such as anything particular you do or when it might happen? Does it happen when first starting after using the computer a while, same time, etc?
 
Perform the following steps as well.
 
Step 1:
Download the enclosed Diag.zip file to your desktop
Uncompress the diag.zip file to your desktop
Right clink on diag.bat and select Run as Administrator
Once it is finished, it will create a SystemDiagnostics folder on your desktop
Compress the folder to a SystemDiagnostics.zip file
Upload to your reply
 
How to Compress/Uncompress .Zip files
 
The SystemDiagnostic Folder should contain the following files after running.
    1. Antivirus.txt
    2. ApplicationEventlog.txt
    3. Dxdiag.txt
    4. Msinfo32.nvo
    5. Software.txt
    6. SystemEventlog.txt
    7. SystemInfo.txt
    8. Any Minidumps files that Exist (*.dmp)

Attached Files

  • Attached File  Diag.zip   513bytes   2 downloads


#5 Juyi

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Posted 26 July 2018 - 03:31 PM

I'm using Windows 8.1 64-bits, Hmmm...it happens at random times even when idle, playing or browsing the internet but I notice that happens more when is in high load (my CPU). It happens anytime when starting the computer after 5 minutes and sometimes after 1 hour, even after 5 hours.

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#6 dmccoyks

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Posted 26 July 2018 - 03:36 PM

Okay then please do the following as well.

Step 1:
Speccy
Download Speccy to your desktop

1. File > Publish Snapshot. This saves your snapshot to their servers
2. Copy and Paste the link to your next Reply

 

Step 2:

1. Click on Start menu
2. Type in command to start searching the menu
3. Right click on Command Prompt in list and select Run as Administrator
4. Copy and Paste the command into the command console

5. Upload the SystemLog.txt from your Desktop

wevtutil qe System /q:"*[System[(EventID=1074 or EventID=6006 or EventID=6008)]]" /f:text > "%USERPROFILE%\Desktop\SystemLog.txt"


Edited by dmccoyks, 26 July 2018 - 03:40 PM.


#7 Juyi

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Posted 26 July 2018 - 05:49 PM

http://speccy.piriform.com/results/kA2lUnTZoeSz4OBBrY22F86

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#8 dmccoyks

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Posted 26 July 2018 - 06:03 PM

Your temperatures all look good and dont see much information in the logs. Lets try running in clean boot as follows and see if the problem continues or not.

How to perform a clean boot in Windows
http://support.microsoft.com/kb/929135




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