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Another cannot update to 1803 thread


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#1 dsteeley

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Posted 23 July 2018 - 12:35 PM

Hi all, I have a self built (Jan 18) desktop running a genuine licensed version W10 1709 Homex64 (OS build 16299.192).  It has plenty of room left on 250 GB SSD. However, although it is running well, it just will not update to 1803 although MS Update always says that this update is available. But many attempts result in failure with several different fail codes although the last 5 or so attempts have the same fail code:

 

Feature update to Windows 10, version 1803 (11)

Last failed install attempt on 23/07/2018 - 0x80240034

 

Today I had a different message after the update failed:

A current driver on your PC may be better than the driver we're trying to install. We'll keep trying to install.

I have spent many hours trying to install the update including:

MS Update (always fails)

MS Update trouble-shooter (this update does not apply to your computer)

Update assistant (this update does not apply to your computer)

Downloading update from MS site (downloaded, and partially installed before message said rolling back to previous version)

Plus many fixes described on various  MS forums.

It has however successfully update several 1709 quality updates during this time.

 

Strangely, I have an aging Toshiba laptop (500 GB HDD) upgraded from W7 a couple of years ago also on 1709 which also will not update to 1803.

 

Should I just go via the Media Creation Tool ISO route?

If so I will try it on the laptop first.

 

Thanks

Dave (UK)

 



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#2 Mason21

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Posted 23 July 2018 - 12:52 PM

If you do the media creation tool ISO route, you will a new install. All data will be gone. It should work, but you will have to back up your data first. 



#3 dmccoyks

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Posted 23 July 2018 - 01:53 PM

Start with the following steps:

Step 1:
Run Windows Disk Cleanup - From elevated command prompt copy and paste the following command or through Windows.
 
%SystemRoot%\System32\Cmd.exe /c Cleanmgr /sageset:65535 & Cleanmgr /sagerun:65535

Make sure you check "Windows Update cleanup" option and any other items that you want to cleanup.

Step 2:
Click on Start menu
Type command to start searching
Right click on command prompt in list and select Run Administrator
Copy and Paste each the commands below into the command prompt and press Enter key

1. sfc /scannow (best to run 2-3 times, rebooting after each time)

2. (Windows 8 or higher)
dism /online /cleanup-image /restorehealth

If any Errors are found with sfc /scannow then:
Copy and Paste the following command, and press ENTER:
findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"
This will copy sfcdetails.txt to your desktop
Upload sfcdetails.txt file
 
Step 3:
1. Download the Windows Update Troubleshooter and save to your desktop
2. Double-click the wu.diagcab file to run the troubleshooter
3. Follow the steps in the wizard to find and fix problems with Windows Update
4. Provide a Screenshot or Picture of the report.

 



#4 dsteeley

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Posted 24 July 2018 - 03:49 AM

Hi and thank you for your replies.

 

Mason21: I will creating an image file of my SSD (PC) and HDD (laptop) using Macrium Reflect before I carry out any changes. 

 

dmccoyks: I believe I have carried out some of these tasks previously but will go through your list of instructions and report back.

 

Cheers

 

Dave



#5 dsteeley

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Posted 24 July 2018 - 08:21 AM

Hi, tried all of your instructions on my Desktop PC but unfortunately when I retry windows update I am still getting "feature update 1803" then quickly replaced by the message "the current driver on your PC might be better than ours so we will keep trying."

 

Ran the disc cleanup tool and selected Windows Update cleanup (among others).

Ran SFC /scannow 3 times with a restart after each (no integrity violations found each time).

Ran DISM (successful)

Ran windows 10 trouble-shooter (some problems found and fixed, hopefully screenshot attached).

 

All above done as administrator.

 

Cheers

 

Dave



#6 dsteeley

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Posted 24 July 2018 - 08:28 AM

Screenshot attachment didn't work so this is what it said.

 

Potential Windows Database error detected              Fixed

Windows Update components must be repaired        Fixed

Check for pending updates                                         Fixed

 

Dave



#7 medab1

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Posted 24 July 2018 - 09:40 AM

Screenshot attachment didn't work so this is what it said.

 

Potential Windows Database error detected              Fixed

Windows Update components must be repaired        Fixed

Check for pending updates                                         Fixed

 

Dave

 

Creating iso & installing it works.

You did not say you tried to install from Win 10 iso.

Extract 10 iso to usb & click setup.exe to install.

It works.

I've done it myself.


Learn to take screenshots & add them to your posts. :thumbup2:

https://www.bleepingcomputer.com/forums/t/43088/how-to-capture-and-edit-a-screen-shot/#entry4532851

Learn to use Google Search.  :busy:

Make full system images to restore to if your computer goes bonkers.


#8 dmccoyks

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Posted 24 July 2018 - 10:04 AM

I was not ready for you to update yet. Please follow the next steps for best results.

Step 4:
1. Disconnect any none essential peripherals such as flash drives, external hard drives, extra monitors, card readers, etc
2. If using any Antivirus other then Windows Defender then disable or better yet uninstall and use only Windows Defender
3. Perform a clean boot
 
For more tips see the following:
https://www.groovypost.com/howto/prepare-computer-windows-10-creators-update-version-1703/

Step 5:
Try Updating Windows again.

#9 dmccoyks

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Posted 24 July 2018 - 10:15 AM

Make sure to run disk clean up again first since you tried updating.

#10 medab1

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Posted 24 July 2018 - 10:16 AM

Why are you unable to update from Winddows Update ?

 

screenshot_52.jpg

 

You are lost.


Why are you unable to update from Winddows Update ?

 

 

You are lost.


Edited by medab1, 24 July 2018 - 10:18 AM.

Learn to take screenshots & add them to your posts. :thumbup2:

https://www.bleepingcomputer.com/forums/t/43088/how-to-capture-and-edit-a-screen-shot/#entry4532851

Learn to use Google Search.  :busy:

Make full system images to restore to if your computer goes bonkers.


#11 medab1

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Posted 24 July 2018 - 10:30 AM

Reort to me the reasons you can't get your problems resolved.


Learn to take screenshots & add them to your posts. :thumbup2:

https://www.bleepingcomputer.com/forums/t/43088/how-to-capture-and-edit-a-screen-shot/#entry4532851

Learn to use Google Search.  :busy:

Make full system images to restore to if your computer goes bonkers.


#12 dsteeley

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Posted 24 July 2018 - 04:07 PM

Hi dmccoyks, thanks for your follow-up instructions, which I will carry out as soon as I can.  Unfortunately out all day tomorrow, so will be after then.

 

Tried your instructions on my aging Toshiba laptop and IT WORKED!!!  Took all day but now has winver 1803.

 

Thanks very much.

 

Dave



#13 dsteeley

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Posted 24 July 2018 - 04:10 PM

@ medab1, as you may have noticed in my 1st post windows update is not working, that is the problem I am having.

 

I'm following dmccoyks advice and instructions for now.

 

Thanks for your interest.

 

Dave



#14 Mason21

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Posted 24 July 2018 - 11:07 PM

I do, highly recommend, that you upgrade your backup software to Acronis , when you can



#15 dsteeley

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Posted 26 July 2018 - 03:43 PM

Hi Mason21, can you tell me why, I've always been ok with Macrium Reflect free or Ease us to Do free.

 

Thanks

 

Dave






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