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Windows Defender full scan crashes laptop {Louis instructions}


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#1 GoshenBleeping

GoshenBleeping

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Posted 22 July 2018 - 12:01 PM

Louis,

 

Hopefully I followed the instructions correctly.

 

The speccy results can be found at:

 

http://speccy.piriform.com/results/yKahUV5KdHWDUxRp1Iddu36

 

I have attached the file    SysnativeFileCollectionApp

 

While waiting for an answer I will run the diagnostics mentioned. 

 

Question -- I have a SSD. Should I still run the hard drive diagnostics?  I won't run this until I hear from you.

 

Thank you!!!!

 

    David

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#2 GoshenBleeping

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Posted 22 July 2018 - 12:34 PM

Louis,

 

Running Memtest crashed the laptop!!!!   Does this mean a memory hardware problem?

 

    David



#3 technonymous

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Posted 22 July 2018 - 12:53 PM

Hi GoshenBleeping,

 

It's possible that a memory module might be bad. Since you have 2 modules maybe you can look into that further by pulling out one and testing again and then try switching them. Trial and error to isolate the bad module. I noticed in your speccy report that you have your settings on balanced instead of high performance (see below). You should change it to high performance setting and times to 0 minutes or, never. Here is a link to tweak windows for ssd if you haven't already done so..Here

 

Active power scheme: 
Balanced
Hibernation: 
Disabled
Turn Off Monitor after: (On AC Power): 
Never
Turn Off Monitor after: (On Battery Power): 
10 min
Turn Off Hard Disk after: (On AC Power): 
20 min
Turn Off Hard Disk after: (On Battery Power): 
10 min
Suspend after: (On AC Power): 
Never
Suspend after: (On Battery Power): 
Never
Screen saver: 
Disabled





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