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Windows 7 64bit /Slow


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#1 eeeeeeeeeekkkk

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Posted 21 July 2018 - 10:12 PM

Continued thread from Bleeping Computer post 

Slow PC after a semifresh install? {Win764bit}

 

 

Quote Posted From Old Thread

IE 8 currently installed.

 

Antivirus reflected as "dfisabled".

 

Windows Update not current.

svchost.exe

Process ID: 584
User: SYSTEM
Domain: NT AUTHORITY
Path: C:\Windows\system32\svchost.exe
Memory Usage: 28 MB
Peak Memory Usage: 1.61 GB
 
Above process reflected in Speccy...is way out of kilter.  I suggest further investigation of what this is all about.  A typical RAM usage amount for a process other than AV is less than 300MB.
 
Please provide the data requested at BC BSODs Posting Instructions - http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/ and begin a new topic in the forum which contains the instructions.  When that is done, come back to this topic and post the link to the new topic...I will then close this topic to prevent confusion.
 
Louis

 

 

Note that during this time Windows Updates is running, downloading current updates. 

This computer also has Reboot Restore RX installed. 

 

Speccy 

http://speccy.piriform.com/results/LmkEKEN3t3pcdHm5Yy45voa

 

I may need more info on Step 5 for the Blue Screen of Death (BSOD) Posting Instructions

 

Thanks for helping save my computer  :grinner:

Attached Files



BC AdBot (Login to Remove)

 


#2 eeeeeeeeeekkkk

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Posted 22 July 2018 - 09:41 PM

using SeaTools (link 2 from here)

SMART = pass 

Long Generic test = pass

Short Generic= pass


Edited by eeeeeeeeeekkkk, 23 July 2018 - 02:23 AM.


#3 dmccoy

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Posted 23 July 2018 - 01:00 PM

Lets start with the following steps: Let me know if any questions.

 

Step 1:
Click on Start menu
Type command to start searching
Right click on command prompt in list and select Run Administrator
Copy and Paste each the commands below into the command prompt and press Enter key
 
1. sfc /scannow (best to run 2-3 times, rebooting after each time)
 
2. (Windows 8 or higher)
dism /online /cleanup-image /restorehealth
 
If any Errors are found with sfc /scannow then:
Copy and Paste the following command, and press ENTER:
findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"
This will copy sfcdetails.txt to your desktop
Upload sfcdetails.txt  file
 
Step 2:
Download Process Explorer to your desktop

  • Right Click on the procexp64.exe or procexp.exe and Select Run As Administrator
  • In the View menu click on Select Columns
  • Check Verified Signer, Virus Total on Process Image Tab
  • Select the Process I/O tab and check Reads, Rights and click OK
  • Select Options Menu and Check Verify ImageSignatures, VirusTotal.com > Check Virustotal.com
  • Double Click on the CPU Column to sort by highest CPU usage.
  • (Highest CPU Processes should be at the top once sorted properly)
  • Wait approximately a minute
  • Select Save or Save As from the File menu
  • Save SystemIdleProcess.txt to Desktop
  • Upload file to your reply

Step 3:

How to perform a clean boot in Windows
http://support.microsoft.com/kb/929135
 
Let me know if it works any better in this mode?


We are all volunteers so please by kind, courteous and respectful of all staff and members

 

I try to respond in 24-48 hours normally and I am more active on weekdays than weekends. However, sometimes due to my health, family or life it may take me a little longer. If you have not heard from me within 72 hours then please PM me a reminder. 

 

BC BSOD Posting Instructions 


#4 eeeeeeeeeekkkk

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Posted 23 July 2018 - 08:59 PM

Here is the file for Process Explorer

 

I have also followed the steps to boot in clean boot. 

the computer seems a  lot faster in Clean Boot 

Attached Files


Edited by eeeeeeeeeekkkk, 23 July 2018 - 09:20 PM.


#5 dmccoy

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Posted 26 July 2018 - 03:27 PM

I apologize for the delay I was out sick a couple days. Did you test the Clean boot and see if it ran any better?

 

List all Drivers

http://www.nirsoft.net/utils/driverview.html

  1. Download the correct version for your computer (32 or 64 bit)
  2. Extract and Run the file
  3. Select View Menu and Check
    1. Mark Non-Microsoft Drivers
    2. Hide Microsoft Drivers
    3. Add Header Line To CVS/Tab-Delimited File
  4. Select Edit menu and choose Select All or use (Ctrl + A)
  5. Select File menu and choose Save Selected Items
  6. Save as Drivers or other known name
  7. Save As Type Comma-delimited text file (.csv)
  8. Compress the Drivers.csv file to a compressed Zip file
  9. Upload the file to your next reply

We are all volunteers so please by kind, courteous and respectful of all staff and members

 

I try to respond in 24-48 hours normally and I am more active on weekdays than weekends. However, sometimes due to my health, family or life it may take me a little longer. If you have not heard from me within 72 hours then please PM me a reminder. 

 

BC BSOD Posting Instructions 


#6 eeeeeeeeeekkkk

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Posted 26 July 2018 - 10:11 PM

No problem I hope you are feeling better!

 

windows seem to a lot faster in clean boot mode, I have been using it since yesterday with no issues except for error messages that pop up on boot, 

that were not there before, and slight pixelation when playing videos even though all drivers are loaded. (sooo different bridge to burn later I guess)

no issues at all when switching programs, and no lag. Acts much more like a computer in clean boot. 

now, for the files you requested :D

Attached Files



#7 dmccoy

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Posted 27 July 2018 - 09:26 AM

I am glad to hear it runs much better in clean boot so now it is a process of figuring out what is causing the slow down. Follow step 1 and enable Normal boot mode. Then test and see if any changes. If not then we will proceed to next steps.

 

Step 1:

Create a Restore point and update the following drivers:

 

Go to AMD Drivers

Run the Auto Detect Driver tool to check for Display driver and other updates

 

Rt64win7.sys
Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC
 
RTKVHD64.sys
Realtek High Definition Audio Function Driver
 
 

We are all volunteers so please by kind, courteous and respectful of all staff and members

 

I try to respond in 24-48 hours normally and I am more active on weekdays than weekends. However, sometimes due to my health, family or life it may take me a little longer. If you have not heard from me within 72 hours then please PM me a reminder. 

 

BC BSOD Posting Instructions 


#8 eeeeeeeeeekkkk

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Posted 27 July 2018 - 08:42 PM

Restore point created for backup. 
 
AMD Drivers, Autorun tool
''Run the Auto Detect Driver tool to check for Display driver and other updates''
Looks like all updates in this tool are installed and current already :D
 
let's see.. 
Rt64win7.sys
Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC
Already installed :D
 
also seems to be installed
RTKVHD64.sys
Realtek High Definition Audio Function Driver
 
Since everything is already installed, setting back to Normal Boot Mode 
checking how it works now..


#9 eeeeeeeeeekkkk

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Posted 30 July 2018 - 07:04 AM

Hmm. Odd. 
the computer seems to be running much faster now, in normal mode!

Thank you for all of your help!  :tophat:

I have one more test on my side. 

Since this PC has RebootRestore rx on it, (a backup software that resets the computer on boot)

I lost the game I was testing (fortnight) So awaiting that to finish updating and I'll pop in with results.
But the general computer is acting much faster!



#10 dmccoy

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Posted 30 July 2018 - 10:05 PM

That’s good to hear. Let me know if any changes.

We are all volunteers so please by kind, courteous and respectful of all staff and members

 

I try to respond in 24-48 hours normally and I am more active on weekdays than weekends. However, sometimes due to my health, family or life it may take me a little longer. If you have not heard from me within 72 hours then please PM me a reminder. 

 

BC BSOD Posting Instructions 


#11 eeeeeeeeeekkkk

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Posted 31 July 2018 - 09:51 AM

Looks like I fell for the placebo effect.  :smash: 
While the computer does seem faster for a little bit, it ended up crashing again. By

''crash'' I mean the screen freezes, allowing only the mouse to move. not responding to attempting to open task manager.

rebooting the computer by holding power brings everything back to normal for a bit. 
Welp. now what?



#12 dmccoy

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Posted 31 July 2018 - 06:49 PM

Okay I was afraid of that. Go back to the clean boot mode then and test again. Then if it still works in that mode better we can start trying to narrow down the cause.

We are all volunteers so please by kind, courteous and respectful of all staff and members

 

I try to respond in 24-48 hours normally and I am more active on weekdays than weekends. However, sometimes due to my health, family or life it may take me a little longer. If you have not heard from me within 72 hours then please PM me a reminder. 

 

BC BSOD Posting Instructions 


#13 eeeeeeeeeekkkk

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Posted 03 August 2018 - 12:38 PM

Yes indeed clean boot works a lot better. 
Took a few days to test 

Ine thing I noticed, When i was running windows normal boot, any time I tried to load fortnight it would instantly slow down to nothing. 

Stutter along and freeze until I rebooted the computer. I never got the game to run!  :lmao:
I would think this is a graphics error, but we already installed all the right drivers (and AMD Catalyst says everything is up to date )

Sigh, I wonder what is slowing everything down.



#14 dmccoy

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Posted 04 August 2018 - 12:29 PM

Okay since clean boot works much better then to help find the possibly cause follow the steps in the below.

https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

Scroll down the page to find the following heading
How to determine what is causing the problem after you do a clean boot

We are all volunteers so please by kind, courteous and respectful of all staff and members

 

I try to respond in 24-48 hours normally and I am more active on weekdays than weekends. However, sometimes due to my health, family or life it may take me a little longer. If you have not heard from me within 72 hours then please PM me a reminder. 

 

BC BSOD Posting Instructions 


#15 eeeeeeeeeekkkk

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Posted 04 August 2018 - 09:01 PM

While going through programs I noticed something that may fix the issue..

:radioactive: a .crabV4 file. :radioactive:

Turns out the virus was not gone, and large chunks of the OS still had crab files.
how? I'm guessing my thumb drive had a .crab infected file, which is what I was using to install drivers. (I have a little raspberry pi setup for downloading files to a USB)
it jumped from the drive to the fresh computer.

This time I zeroed out the hard drive, filling it with ones and zeros, reformatted it, then re-installed Windows 7 64bit.
I also did the smashy smashy to the thumb drive with a hammer. That's one way to kill a crab.
Also re-flashed my PI because why not.
this thread can be considered closed, and thanks for all of your help. :tophat:






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