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Installation Of Sp2


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7 replies to this topic

#1 sugie

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Posted 11 October 2006 - 02:18 PM

I have a major problem with installation of Windows XP SP2. No problem with the download, backing up files etc.

When Installation commences, I receive the following error message:

Service Pack 2 Setup Error
Access has been denied
Service Pack 2 installation did not complete
etc...

I am not a novice, but this one has me stymied. This is the second attempt that has failed for same reasons. Prior to attempt to install, did all the required tasks...no adware, spyware, virus on computer etc. Shut off anti-virus scanner etc...etc.

Appears from searching Microsoft data bases, that problem may be in Registry.

Has anyone been through this experience who can assist me? Much thanks.

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#2 ComputerWhizz7

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Posted 11 October 2006 - 04:50 PM

Do you have administrator rights on the account you are installing SP2 from?
I came, I saw, I conquered. - Julius Caeser

#3 sugie

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Posted 11 October 2006 - 05:24 PM

ComputerWhizz7, thanks for replying. Yes, I do have administrator rights. Intel. Can you figure out what's going on with the info I gave?

#4 Enthusiast

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Posted 11 October 2006 - 05:37 PM

You must use Internet Explorer.

Go to the Microsoft SP2 installation site and temporarilly shut off your firewall, anti-malware aps and anti-virus program.
Enable Automatic Updates
Start the download. Look at the top of the Internet Explorer window for a prompt allowing an Active X component - allow it.

You need a minimum of 1.8gb free space on your hard drive.

On-Demand Webcast Tutorial
Getting and installing Microsoft Windows XP Service Pack 2
http://support.microsoft.com/default.aspx?kbid=886358

Edited by Enthusiast, 11 October 2006 - 05:46 PM.


#5 ComputerWhizz7

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Posted 11 October 2006 - 05:41 PM

Good point. Are you installing SP2 via the internet or have you download the service pack and installing it that way? What you could do (if using the SP on your computer) is install it using safe mode where all the drivers are not loaded and services aren't loaded.
I came, I saw, I conquered. - Julius Caeser

#6 usasma

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Posted 12 October 2006 - 07:21 AM

An article on this particular problem:
http://support.microsoft.com/kb/873148
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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#7 sugie

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Posted 13 October 2006 - 08:35 PM

Thanks to everyone for their advice. I have covered all points and STILL receive the same error message. Have not digested the Microsoft article yet - feels a bit overwhelming, but that is my next step.

If anyone thinks of anything else, please let me know.

#8 Enthusiast

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Posted 14 October 2006 - 08:12 AM

If you are still having a problem installing SP2 you are entitled to Microsoft Support at no charge:

Microsoft Security Product Support Policy

Technical support is available from Microsoft Product Support
Services at 1-866-PC SAFETY (1-866-727-2338).

There is no charge for support calls associated with security updates.

International customers can get support from their local Microsoft
subsidiaries. Phone numbers for international support can be found
at: http://support.microsoft.com/common/international.aspx

From the:
Microsoft Security Bulletin - Summary for August, 2006
http://www.net-security.org/advisory.php?id=6606

You can contact them at the phone number above or alternately you can go to the Windows/Microsoft Update page and click on "Get help and support" on the left side of the page.




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