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Constant Hangs And Lockups


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6 replies to this topic

#1 an1matronic_bright

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Posted 21 July 2018 - 08:30 PM

Hey guys,

 

A little while ago I made this post about BSOD's I was having. 

 

Taking the advice, removing MalwareBytes did stop the BSOD's, which is awesome, and I first want to say thanks for that.

 

But it did not stop the lockups which are now happening more frequently. Basically Windows will freeze but I can still move the mouse. All the open programs will become unresponsive. I am then forced to do a hard reboot. This will happen randomly, sometimes several times in a row, and is getting more frequent as time goes on. 

 

If anyone has any ideas about what could be going on I'd gladly listen.

 

I made this a new thread because the issue is now apparently completely separate from the BSOD's which are now solved. Previously I had thought they were related.

 

Here's my speccy;

 

http://speccy.piriform.com/results/OUduYZPOhLt7gtH1rv1hHiR

 

I've had a look in event viewer and googled some of the things I've seen, but none of them seem to be for the issue I'm having.

 

An example of a log in event viewer around the time of a lockup is

 

Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.

 


 

Any insight is appreciated. Thank you. 



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#2 dmccoy

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Posted 23 July 2018 - 12:46 PM

Please follow the steps below to help troubleshoot your system. Let me know if you have any questions.
 
Step 1:
Click on Start menu
Type command to start searching 
Right click on command prompt in list and select Run Administrator
Copy and Paste each the commands below into the command prompt and press Enter key
 
1. sfc /scannow (best to run 2-3 times, rebooting after each time)
 
2. (Windows 8 or higher)
dism /online /cleanup-image /restorehealth
 
If any Errors are found with sfc /scannow then:
Copy and Paste the following command, and press ENTER:
findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"
This will copy sfcdetails.txt to your desktop
Upload sfcdetails.txt  file
 
Step 2:
Run Chkdsk

  • Click on Start menu
  • Type in command
  • Right click on Command Prompt in list and select Run as Administrator
  • Copy and Paste the command into the command window
    chkdsk c:/r (change to correct drive letter if needed)

/f option will attempt to fix any found errors
/r option will locate for bad sectors and recovery any readable information
/x option will force the volume you’re about to check to be dismounted before the utility begins a scan
 
If the following message is displayed: Choose Y
 
"Chkdsk cannot run because the volume is in use by another
process.  Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)"

ListChkDskResult Program
Please download ListChkDskResult by SleepyDude and save it to your desktop.

  • Right-click on ListChkdskResult.png icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • A message about checking Windows Event Log will pop-up. Click OK.
  • Wait patiently until a notepad window will open. This won't take long.
  • The displayed logfile will be also saved to your desktop as ListChkDskResult.txt.
  • Please include the content of this file in your next reply.
  •  

Step 3:
Download Process Explorer to your desktopStep 4:
Download the enclosed Diag.zip file to your desktop
Uncompress the diag.zip file to your desktop
Right clink on diag.bat and select Run as Administrator
Once it is finished, it will create a SystemDiagnostics folder on your desktop
Compress the folder to a SystemDiagnostics.zip file
Upload to your reply
 
How to Compress/Uncompress .Zip files
 
The SystemDiagnostic Folder should contain the following files after running.
    1. Antivirus.txt
    2. ApplicationEventlog.txt
    3. Dxdiag.txt
    4. Msinfo32.nvo
    5. Software.txt
    6. SystemEventlog.txt
    7. SystemInfo.txt
    8. Any Minidumps files that Exist (*.dmp)
 
Step 5:
How to perform a clean boot in Windows 
http://support.microsoft.com/kb/929135
 
Let me know if it still crashes in this mode?

  • Right Click on the procexp64.exe or procexp.exe and Select Run As Administrator
  • In the View menu click on Select Columns
  • Check Verified Signer, Virus Total on Process Image Tab
  • Select the Process I/O tab and check Reads, Rights and click OK
  • Select Options Menu and Check Verify ImageSignatures, VirusTotal.com > Check Virustotal.com
  • Double Click on the CPU Column to sort by highest CPU usage.
  • (Highest CPU Processes should be at the top once sorted properly)
  • Wait approximately a minute
  • Select Save or Save As from the File menu
  • Save SystemIdleProcess.txt to Desktop
  • Upload file to your reply

Edited by dmccoyks, 23 July 2018 - 12:46 PM.

We are all volunteers so please by kind, courteous and respectful

 

I try to respond in 24-48 hours normally and I am more active on weekdays than weekends. However, sometimes due to my health, family or life it may take me a little longer. If you have not heard from me within 72 hours then please PM me a reminder. 

 

BC BSOD Posting Instructions 


#3 medab1

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Posted 24 July 2018 - 12:59 PM

 

Please follow the steps below to help troubleshoot your system. Let me know if you have any questions.
 
Step 1:
Click on Start menu
Type command to start searching 
Right click on command prompt in list and select Run Administrator
Copy and Paste each the commands below into the command prompt and press Enter key
 
1. sfc /scannow (best to run 2-3 times, rebooting after each time)
 
2. (Windows 8 or higher)
dism /online /cleanup-image /restorehealth
 
If any Errors are found with sfc /scannow then:
Copy and Paste the following command, and press ENTER:
findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"
This will copy sfcdetails.txt to your desktop
Upload sfcdetails.txt  file
 
Step 2:
Run Chkdsk

  • Click on Start menu
  • Type in command
  • Right click on Command Prompt in list and select Run as Administrator
  • Copy and Paste the command into the command window
    chkdsk c:/r (change to correct drive letter if needed)

/f option will attempt to fix any found errors
/r option will locate for bad sectors and recovery any readable information
/x option will force the volume you’re about to check to be dismounted before the utility begins a scan
 
If the following message is displayed: Choose Y
 
"Chkdsk cannot run because the volume is in use by another
process.  Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)"

ListChkDskResult Program
Please download ListChkDskResult by SleepyDude and save it to your desktop.

  • Right-click on ListChkdskResult.png icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • A message about checking Windows Event Log will pop-up. Click OK.
  • Wait patiently until a notepad window will open. This won't take long.
  • The displayed logfile will be also saved to your desktop as ListChkDskResult.txt.
  • Please include the content of this file in your next reply.
  •  

Step 3:
Download Process Explorer to your desktopStep 4:
Download the enclosed Diag.zip file to your desktop
Uncompress the diag.zip file to your desktop
Right clink on diag.bat and select Run as Administrator
Once it is finished, it will create a SystemDiagnostics folder on your desktop
Compress the folder to a SystemDiagnostics.zip file
Upload to your reply
 
How to Compress/Uncompress .Zip files
 
The SystemDiagnostic Folder should contain the following files after running.
    1. Antivirus.txt
    2. ApplicationEventlog.txt
    3. Dxdiag.txt
    4. Msinfo32.nvo
    5. Software.txt
    6. SystemEventlog.txt
    7. SystemInfo.txt
    8. Any Minidumps files that Exist (*.dmp)
 
Step 5:
How to perform a clean boot in Windows 
http://support.microsoft.com/kb/929135
 
Let me know if it still crashes in this mode?

  • Right Click on the procexp64.exe or procexp.exe and Select Run As Administrator
  • In the View menu click on Select Columns
  • Check Verified Signer, Virus Total on Process Image Tab
  • Select the Process I/O tab and check Reads, Rights and click OK
  • Select Options Menu and Check Verify ImageSignatures, VirusTotal.com > Check Virustotal.com
  • Double Click on the CPU Column to sort by highest CPU usage.
  • (Highest CPU Processes should be at the top once sorted properly)
  • Wait approximately a minute
  • Select Save or Save As from the File menu
  • Save SystemIdleProcess.txt to Desktop
  • Upload file to your reply

 

 

Good advice. :)


Learn to take screenshots & add them to your posts. :thumbup2:

https://www.bleepingcomputer.com/forums/t/43088/how-to-capture-and-edit-a-screen-shot/#entry4532851

Learn to use Google Search.  :busy:

Make full system images to restore to if your computer goes bonkers.


#4 an1matronic_bright

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Posted 29 July 2018 - 04:35 PM

 

Please follow the steps below to help troubleshoot your system. Let me know if you have any questions.
 
Step 1:
Click on Start menu
Type command to start searching 
Right click on command prompt in list and select Run Administrator
Copy and Paste each the commands below into the command prompt and press Enter key
 
1. sfc /scannow (best to run 2-3 times, rebooting after each time)
 
2. (Windows 8 or higher)
dism /online /cleanup-image /restorehealth
 
If any Errors are found with sfc /scannow then:
Copy and Paste the following command, and press ENTER:
findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"
This will copy sfcdetails.txt to your desktop
Upload sfcdetails.txt  file
 
Step 2:
Run Chkdsk

  • Click on Start menu
  • Type in command
  • Right click on Command Prompt in list and select Run as Administrator
  • Copy and Paste the command into the command window
    chkdsk c:/r (change to correct drive letter if needed)

/f option will attempt to fix any found errors
/r option will locate for bad sectors and recovery any readable information
/x option will force the volume you’re about to check to be dismounted before the utility begins a scan
 
If the following message is displayed: Choose Y
 
"Chkdsk cannot run because the volume is in use by another
process.  Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)"

ListChkDskResult Program
Please download ListChkDskResult by SleepyDude and save it to your desktop.

  • Right-click on ListChkdskResult.png icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • A message about checking Windows Event Log will pop-up. Click OK.
  • Wait patiently until a notepad window will open. This won't take long.
  • The displayed logfile will be also saved to your desktop as ListChkDskResult.txt.
  • Please include the content of this file in your next reply.
  •  

Step 3:
Download Process Explorer to your desktopStep 4:
Download the enclosed Diag.zip file to your desktop
Uncompress the diag.zip file to your desktop
Right clink on diag.bat and select Run as Administrator
Once it is finished, it will create a SystemDiagnostics folder on your desktop
Compress the folder to a SystemDiagnostics.zip file
Upload to your reply
 
How to Compress/Uncompress .Zip files
 
The SystemDiagnostic Folder should contain the following files after running.
    1. Antivirus.txt
    2. ApplicationEventlog.txt
    3. Dxdiag.txt
    4. Msinfo32.nvo
    5. Software.txt
    6. SystemEventlog.txt
    7. SystemInfo.txt
    8. Any Minidumps files that Exist (*.dmp)
 
Step 5:
How to perform a clean boot in Windows 
http://support.microsoft.com/kb/929135
 
Let me know if it still crashes in this mode?

  • Right Click on the procexp64.exe or procexp.exe and Select Run As Administrator
  • In the View menu click on Select Columns
  • Check Verified Signer, Virus Total on Process Image Tab
  • Select the Process I/O tab and check Reads, Rights and click OK
  • Select Options Menu and Check Verify ImageSignatures, VirusTotal.com > Check Virustotal.com
  • Double Click on the CPU Column to sort by highest CPU usage.
  • (Highest CPU Processes should be at the top once sorted properly)
  • Wait approximately a minute
  • Select Save or Save As from the File menu
  • Save SystemIdleProcess.txt to Desktop
  • Upload file to your reply

 

 

Appreciate all the steps!

 

I'm working my way through the list but for step 4 I don't see the included "diag.zip" file. I'm probably just missing it, sorry for that, but where do I acquire that from?

 

Thanks again.



#5 dmccoy

dmccoy

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Posted 29 July 2018 - 08:09 PM

Okay for step 4 do the following. 


Download the Sysnative BSOD Dump + System File Collection App to save to Desktop
https://www.sysnative.com/blogs/download/sysnativebsodcollectionapp-exe

Run the app by Double-click on the downloaded EXE file
This will create the following on your Desktop - SysnativeFileCollectionApp folder + SysnativeFileCollectionApp.zip.
The app averages ~3 minutes to run on most systems and as long as 10-15 minutes on others.
Windows Explorer should open and highlight the zipped folder
Upload the SysnativeFileCollectionApp.zip to your reply.

We are all volunteers so please by kind, courteous and respectful

 

I try to respond in 24-48 hours normally and I am more active on weekdays than weekends. However, sometimes due to my health, family or life it may take me a little longer. If you have not heard from me within 72 hours then please PM me a reminder. 

 

BC BSOD Posting Instructions 


#6 an1matronic_bright

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Posted 30 July 2018 - 05:27 PM

Hello,

 

I'm enclosing the files requested. Currently testing clean boot. It seems somehow Avast is able to bypass the clean boot and is still running so if we're suspecting that Avast may be causing issues let me know and I can try to uninstall it or install an alternative.

 

Thanks. 

Attached Files


Edited by an1matronic_bright, 30 July 2018 - 05:29 PM.


#7 dmccoy

dmccoy

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Posted 30 July 2018 - 10:03 PM

I am on vacation this week so my replies are very limited. If you are using Avast then I recommend that you uninstall it with the removal tool and only use Windows Defender.

https://www.avast.com/en-us/uninstall-utility

We are all volunteers so please by kind, courteous and respectful

 

I try to respond in 24-48 hours normally and I am more active on weekdays than weekends. However, sometimes due to my health, family or life it may take me a little longer. If you have not heard from me within 72 hours then please PM me a reminder. 

 

BC BSOD Posting Instructions 





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