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User Profile Service has stopped working??


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#1 KK24LY

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Posted 21 July 2018 - 07:02 PM

This morning I turned on my computer and tried to log in as usual, but I got hit with The user profile service service failed the logon. User profile cannot be loaded. I didnt install or update anything on my computer yesterday, and it was working perfectly fine. I cannot run safe mode because I cannot get into the recovery screen, Ive tried tapping and holding F2, F6, F8, F10, F12, basically everything but it doesnt work. I hard-shutdown my pc during bootup and when i turnd it on it did get me to the windows error recovery screen, but my arrow keys didnt work, so im assuming my keyboard doesnt work during bootup. Im using a HP Pavilion windows 7 ultimate pc, what should I do?

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#2 HrcaA3000

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Posted 22 July 2018 - 12:48 AM

Hello,

Welcome to BleepingComputer

 

First of all, can you access BIOS(UEFI)?

 

Best regards,

HrcaA3000


Edited by HrcaA3000, 22 July 2018 - 12:49 AM.


#3 KK24LY

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Posted 22 July 2018 - 01:20 AM

I cant access the BIOS using the keys i mentioned.

#4 HrcaA3000

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Posted 22 July 2018 - 01:24 AM

Do you have any additional keyboards that you can try with?



#5 KK24LY

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Posted 22 July 2018 - 01:32 AM

Yes ive tried with a backup keyboard and still no use

#6 HrcaA3000

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Posted 22 July 2018 - 01:47 AM

Try the following:

  1. Remove all devices except your keyboard
    • Only leave your monitor connected (connect it to VGA if you can)
    • Remove Ethernet cable
  2. Try to enter BIOS using this method: https://support.hp.com/us-en/document/bph07110


#7 KK24LY

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Posted 22 July 2018 - 05:32 PM

Tried both F1 and F8, neither work

#8 KK24LY

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Posted 23 July 2018 - 03:11 PM

I fixed it, thanks all for the help

#9 sikntired

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Posted 23 July 2018 - 05:07 PM

Can you tell us what the fix was so it can be shared? Might be of use to someone in the future.



#10 KK24LY

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Posted 23 July 2018 - 05:16 PM

Can you tell us what the fix was so it can be shared? Might be of use to someone in the future.

Turns out, I borrowed my neighbor's keyboard, a very basic one that came with his HP computer, and I was able to get into safe mode and from there it was a simple regedit fix.



#11 sikntired

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Posted 24 July 2018 - 07:06 AM

Thanks for sharing!






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