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USB fail


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#1 ShiftZZ

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Posted 21 July 2018 - 09:02 AM

I have Hewlett-Packard HP Pavilion 17 Notebook

 

 

 

Windows 10 Home (x64) Version 1803 (build 17134.165)

 

Hard Drives

1273.60 Gigabytes Usable Hard Drive Capacity
694.92 Gigabytes Hard Drive Free Space

Crucial_CT275MX300SSD1 [Hard drive] (275.06 GB) -- drive 1,
ST1000LM048-2E7172 [Hard drive] (1000.20 GB) -- drive 0,

 

 

Memory

12204 Megabytes Usable Installed Memory

Slot 'Bottom-Slot 1(top)' has 4096 MB (serial number 159D2B1A)
Slot 'Bottom-Slot 2(under)' has 8192 MB (serial number 0C260782)

 

I have 3 USB ports, one works ok with a fitbit usb 'bluetooth' dongle..  It only works on one USB. The other USB ports appear to not work, Nothing works on them...

 

I have rebooted.

I ahve removed all USB devices from Device manager and rebooted.

I have uninstall everything USB, fail.

I have checked for latest drivers. fail.

 

Any suggestions?

 

Thanks

 

 

 



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#2 JohnC_21

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Posted 21 July 2018 - 09:28 AM

I suspect the USB ports have failed. 

Tap Esc at boot. This will give you a menu for System Diagnostics. If it passes you can boot a live linux disk and check the USB ports.

 

You may need to disable SecureBoot in your UEFI settings in order to get the live linux disk to boot. Tapping Esc at boot and then selecting Boot Menu may let you boot with SecureBoot enabled but I can't confirm it will work on your PC. Select Legacy from the boot menu and your optical drive. If you do not have an optical drive you can use Rufus with the iso file of linux to create a bootable USB flash drive.

 

Download Mint Cinnamon. Burn the iso to a DVD by right clicking and selecting Burn Disk Image or use Rufus. Run Rufus and leave all boxes as checked. Use a GPT partition scheme in the dropdown box. Select BIOS or UEFI for a target system.

 

Boot Mint and at the desktop attach a USB device to the USB ports that do not work. If Mint can mount the device a USB icon will appear on the desktop and a File Manage will open. If it does not then you have a hardware problem with the USB ports. The live linux session will not touch your hard drive. It will run off the flash drive and RAM. You may need to adjust your time when booting back into Windows.

 

https://blog.linuxmint.com/?p=3597

 

https://rufus.akeo.ie/



#3 ShiftZZ

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Posted 21 July 2018 - 12:08 PM

Hi

 

Thanks for that, I have run the diagnostics and everthing appeared ok, it tested the memory and hard drive, it did not appear to test the hardware.

 

I dont have a DVD/CD player and the only USB port accepts or only works with a bluetooth device, not a flash drive..



#4 medab1

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Posted 21 July 2018 - 12:13 PM

You didn't say you tried Troubleshooting---

 

screenshot_52.jpg

 

Device Manager may shed some light on this situation---

 

Go through the lists & see if anything is not working properly---

 

screenshot_52.jpg

 

Hope you get it resolved. :)


Learn to take screenshots & add them to your posts. :thumbup2:

https://www.bleepingcomputer.com/forums/t/43088/how-to-capture-and-edit-a-screen-shot/#entry4532851

Learn to use Google Search.  :busy:

Make full system images to restore to if your computer goes bonkers.


#5 JohnC_21

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Posted 21 July 2018 - 12:17 PM

You would need to pull your Bluetooth dongle to use a USB flash drive of Mint. Only do this if medab's troubleshooting suggestion does not work.



#6 medab1

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Posted 21 July 2018 - 12:41 PM

I added usb 3.1 to my computer.

Before that I had usb 2.0 ports.

I added the hardware & configured it.

It works good.

Really increased read/write speeds.

 

It reduced the time to make a system image with Macrium Reflect from 3 hours to 30 minutes, average.

Restoring an image to from 5 minutes to 25 minutes.

 

In short, I researched usb stuff a lot.

Using Google.

 

Sometimes you can find a solution quicker using Google than posting on a forum.

 

Forums are good though.

This one is pretty good in my opinion.

Good people here. :)


Learn to take screenshots & add them to your posts. :thumbup2:

https://www.bleepingcomputer.com/forums/t/43088/how-to-capture-and-edit-a-screen-shot/#entry4532851

Learn to use Google Search.  :busy:

Make full system images to restore to if your computer goes bonkers.


#7 medab1

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Posted 21 July 2018 - 12:55 PM

Since you don't seem to have a system image to restore to a good working OS I suggest reinstalling your OS.

In the future, use Macrium Reflect to create full system images to restore to in case something goes haywire...

Buying the paid version is much cheaper than visiting a computer shop @$100/hour.


Learn to take screenshots & add them to your posts. :thumbup2:

https://www.bleepingcomputer.com/forums/t/43088/how-to-capture-and-edit-a-screen-shot/#entry4532851

Learn to use Google Search.  :busy:

Make full system images to restore to if your computer goes bonkers.


#8 ShiftZZ

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Posted 21 July 2018 - 02:39 PM

Troubleshooting run..

 

Device Manager. All working ok..

 

 

Attached Files



#9 medab1

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Posted 21 July 2018 - 02:57 PM

screenshot_52.jpg

 

Your screenshot did not indicate anything.


Edited by medab1, 21 July 2018 - 03:00 PM.

Learn to take screenshots & add them to your posts. :thumbup2:

https://www.bleepingcomputer.com/forums/t/43088/how-to-capture-and-edit-a-screen-shot/#entry4532851

Learn to use Google Search.  :busy:

Make full system images to restore to if your computer goes bonkers.


#10 pcpunk

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Posted 21 July 2018 - 03:01 PM

Like John said, the best way IMO also is to boot Linux to check the hardware.  This will eliminate any problems that Windows 10 may be causing.  

 

Did this happen on the Upgrade to 1803, because you did not mention when this happened.


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#11 ShiftZZ

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Posted 21 July 2018 - 03:03 PM

backup created



#12 ShiftZZ

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Posted 21 July 2018 - 03:09 PM

screenshot_52.jpg

 

Your screenshot did not indicate anything.

Done, all reporting "This device is working properly."


Like John said, the best way IMO also is to boot Linux to check the hardware.  This will eliminate any problems that Windows 10 may be causing.  

 

Did this happen on the Upgrade to 1803, because you did not mention when this happened.

Not sure when they stopped working...



#13 JohnC_21

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Posted 21 July 2018 - 03:15 PM

So the Device is listed as working properly but the USB ports still do not work? Then you next step is to boot a live linux distro. You would need to pull your fitbit dongle and substitute the flash drive created with Rufus.



#14 medab1

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Posted 21 July 2018 - 03:32 PM

Like John said, the best way IMO also is to boot Linux to check the hardware.  This will eliminate any problems that Windows 10 may be causing.  

 

Did this happen on the Upgrade to 1803, because you did not mention when this happened.

 

Your winver output from RUN---

 

screenshot_52.jpg

 

screenshot_52.jpg


Learn to take screenshots & add them to your posts. :thumbup2:

https://www.bleepingcomputer.com/forums/t/43088/how-to-capture-and-edit-a-screen-shot/#entry4532851

Learn to use Google Search.  :busy:

Make full system images to restore to if your computer goes bonkers.


#15 ShiftZZ

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Posted 21 July 2018 - 03:52 PM

 

Like John said, the best way IMO also is to boot Linux to check the hardware.  This will eliminate any problems that Windows 10 may be causing.  

 

Did this happen on the Upgrade to 1803, because you did not mention when this happened.

 

Your winver output from RUN---

 

screenshot_52.jpg

 

screenshot_52.jpg

 

 

 

 

Windows 10
Version 103 (OS Build 17134.165)






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