My problem has a rather baffling set of facts, so I’ll try and parse them out in an organized way before piecing them together:
- My new laptop (Lenovo Ideapad 320-15IAP, refurbished, running Windows 10) connects to my work wifi network, but doesn’t usually get internet access in my office (on one occasion I managed to connect for several minutes, with some interruptions to the connection, but otherwise, it’s been a few seconds at most and then it doesn’t return).
- My laptop connects to the internet seemingly everywhere else on the same network. I can walk about two or three yards down the hall and connect just fine. The problem is contained to my office, and perhaps directly adjacent offices (when I say “my office,” picture a room that’s about 20 x 40 ft.).
- Every other device (coworkers’ devices, my smartphone, my previous laptop) connects to the internet successfully in this office--and in the case of my smartphone and my previous laptop, connects at my desk.
- My laptop has connected to every other wifi network to which I have access without a hitch.
Here’s why I’m confused. Standard troubleshooting thinking suggests that if other devices connect properly, it’s a problem with your device, not the network. On the other hand, if your device connects to other networks properly, it’s a problem with the network, not your device. But both things are true for me, so it can’t be either one. This suggests that there’s something in my little area that is interfering with the connection, but this theory is seemingly belied by the fact that I have never had a problem with either my old laptop or my smartphone in the exact same spot. It seems that there’s something unique to my Ideapad that’s causing the problem, but again, the Ideapad doesn’t have a problem anywhere that I’ve tested outside of a few measly square yards. I wonder if this might have something to do with a subpar refurbishment, but this problem is way too narrow for me to even fully buy that explanation.
FYI, I consider myself a pretty competent user but not particularly tech-savvy when it comes to the ins and outs of things (minimal experience with both IT and programming). Any help would be appreciated because this is a real head-scratcher for me.
By the way, just so that we can get to the meat of things, suggested solutions I’ve already tried include:
- Deleting and re-installing my wifi driver
- Updating my driver
- Switching to other compatible drivers; I’m hesitant to switch to a driver that isn’t compatible because I don’t want to create new problems, and this driver is working just fine everywhere else.
- Running several different command prompts (ipconfig, netsch, other stuff that was recommended in my hours of Googling)
- Disabling wifi on my laptop and re-enabling it
- Forgetting the network and then reconnecting
- Uninstalling McAfee (apparently McAfee has caused related problems for other Windows 10 users so I thought I’d give it a shot)
- Running Windows’s built-in network troubleshooter more times than I can count
- Probably some other stuff, but that’s all that comes to mind right now
None of this has resulted in any change.