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Computer Stuck On Boot Up When Printer Is Pluged Int


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3 replies to this topic

#1 Raspy

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Posted 11 October 2006 - 11:51 AM

If i restart my HP computer with my HP printer pluged in (USB Port). My computer gets stuck on the blue screen and I have to restart my computer with the USB unplugged in order to get past that screen. Sorry I dont have a better name for that blue screen but its the screen you have to push F8 or F4 in order to go to your boot options when you are starting your computer. Also just to be clear I have all the newest Drivers for the printer installed according to hp's website. Anyone have any ideas or a fix?

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#2 usasma

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Posted 11 October 2006 - 12:02 PM

So? Just don't plug the printer in! :thumbsup: (Just kidding!)

I presume that you're referring to the blue screen that lets you pick a certain drive to boot from (rather than the Blue Screen of Death error messages, or the screen to enter your BIOS).

If this is the case (and you've got the latest drivers) I'd suspect a problem with the printer or with your USB port.

So, the first step is to try another USB port. If you're plugging the printer into the front of the computer - try the ports in the back of the computer. Try to use a different port than the one immediately next to the one that's causing problems.

Also, try another USB printer to see if it occurs with it.

If it's not the printer, you may want to check your Device Manager (Start...Run...type in "devmgmt.msc" (without the quotes) and press Enter). Look for any red x's or yellow !'s
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#3 rubiconeye

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Posted 11 October 2006 - 12:12 PM

hi,

just as an aside, i once had a prob with laptop that froze when booting with an external harddrive attached. not sure what the exact problem was, but disabling usb as a boot option, and choosing the internal harddrive as first boot option solved it. you could maybe check your bios and try the same!

let us know if it works, tho i would try usama's advice first

cheers

#4 Enthusiast

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Posted 12 October 2006 - 07:12 AM

Is this just a printer or a combo unit (printer/scanner/copier)?

I have found that installation of these is problematic and you must follow the printer manufacturer's installation instructions exactly (IE when to plug it into a USB port and if the software must be installed first or not).

You may need to completely uninstall it, reboot and then reinstall it following the printer manufacturer's instructions exactly.




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