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HDD issues due to possible virus.


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#1 hyperbeam

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Posted 18 July 2018 - 01:01 PM

last week my wife noticed her computer acting slow and not allowing her to access items on one particular drive. On boot up it would be really slow and would then start scanning/repairing this drive. We are able to skip this process if we catch it. We have let it run full cycle of repairing the drive and with no resolve. Also, when you try to access the drive it will just time out and tell you the drive is not accessible. Another thing it is doing when you go to right click and view properties it does nothing. The other drives pop up the property info just fine. Turning off or restarting the computer was SUPER SLOW if at all would have to do a hard shut down. I managed to do a system restore to 10 days prior to this stuff happening with no change to what it was doing. I could not boot to safe mode to try to access the drive. It prevents me from trying to virus/malware scan that drive. it seems to just time out the programs or lock them up. I swapped data lines thinking maybe a the port was messed up on the MB (no change). When I pulled power from that drive preventing the computer to boot at all. Everything on the computer worked fine (minus the fact of not being able to access the items the computer has stored to that drive).

 

So I slaved that HDD to my computer via USB device and it seems to cause my computer to react the same way, as far as, trying to access the drive or scan it for malicious stuff. Even booting to safe mode is out of the question. when I turn off the drive it seems to restore functionality to my computer as well. 

 

My next step is to boot to safemode and then turn the drive on and hope to be able to do anything to it.

 

Any helpful tips would be appriciated.


Edited by hamluis, 18 July 2018 - 01:31 PM.
Moved from MRA to Internal Hardware - Hamluis.


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#2 hamluis

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Posted 18 July 2018 - 01:33 PM

Sounds to me as if the drive is failing...the symptoms described are common to a failing hard drive, IMO.

 

Louis



#3 hyperbeam

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Posted 18 July 2018 - 02:02 PM

Sounds to me as if the drive is failing...the symptoms described are common to a failing hard drive, IMO.

 

Louis

I have had a couple drives fail or "failing" on me before. From not booting properly to making funny sounds, and being slow to pull up info. Never anything like what is happening now in preventing me from scanning it. accessing the data is one thing but locking up stuff that is another. If it does fail how if anyway can data be recovered? dismantle 2 HDD and put the disks in a good working one, that would be a process.



#4 buddy215

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Posted 18 July 2018 - 03:30 PM

You could try using a free Linux DVD or Flash drive to mount the Windows drive and then move whatever info/ data to another external source...flash...hdd...dvd, etc.

 

If you can run a scan per instructions below you can confirm whether malware is involved or not.

 

Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.

  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running FRST which will create two logs.

When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs...start the new topic anyway. Explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.

After doing this, please reply back in this thread with a link to the new topic so we can close this one.

 

DO NOT bump your new topic. Wait for a response from one of the Team Members.


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#5 hyperbeam

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Posted 18 July 2018 - 05:22 PM

Well still having the same issues even in safemode



#6 JohnC_21

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Posted 18 July 2018 - 06:05 PM

You should only disassemble HDD drives in a clean room. I assume there is important info on that drive. I have had issues with a drive locking on Windows where a live linux distro could pull the data off without a problem. 

 

Burn an iso of Mint Cinnamon to a DVD by right clicking and selecting burn disk image. Boot Mint on your computer. Attach the bad drive using the USB adapter. A USB icon will appear on the desktop and if Mint can mount the drive a File Manager will open showing the contents of the drive. Click the computer icon on the desktop of Mint. In the lower left pane you will see your Windows disk in GBs. Click it and another File Manager will open. Copy and Paste the files from the bad drive you need.

 

https://blog.linuxmint.com/?p=3597

 

Once the important data is recovered you can test the drive using Seatools for Windows and your USB adapter.

 

https://www.seagate.com/support/downloads/seatools/seatools-win-master/



#7 hamluis

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Posted 19 July 2018 - 07:57 AM

Please...do as suggested by John.

 

Louis






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