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Connection problems with new router


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12 replies to this topic

#1 GiantOctopus

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Posted 16 July 2018 - 09:02 AM

Hi. I hope I'm in the right forum for this question but here goes

 

I used to use a Thompson Speed Touch Modem hooked up to a Belkin Router. I was able to connect to any site with no problems at all.

 

recently I got a Smart 360N modem/router combo and since then I have had trouble loading sites. Literally every site I go to it won't connect. I get a page like this

 

bleep.jpg

 

When I click "Try Again:" it will load. This literally happens every time I try to connect to a site. It feels like I have dial-up for Heavens' sake. Does anyone know why this is?


Edited by GiantOctopus, 16 July 2018 - 09:03 AM.


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#2 GiantOctopus

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Posted 19 July 2018 - 08:15 AM

Anyone? :(



#3 Kilroy

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Posted 19 July 2018 - 12:14 PM

Did you contact your ISP when you swapped out the modem?  If not you will probably need to do that so that they provision the modem on their end.



#4 GiantOctopus

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Posted 20 July 2018 - 08:08 AM

What does provision the modem mean? I thought that when you get a new modem you just use your E-mail and password (PPPOE) and you're good to go. You need to contact your ISP whenever you switch to a new modem?



#5 Replicator

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Posted 20 July 2018 - 09:40 AM

Filling out the correct PPPOE settings should be enough for the new unit, it sounds like a dns issue to me!

 

If you using windows enter the control panel > network and sharing centre > change adapter settings > right click your adapter and select properties > select internet protocol version 4 (TCP/IPv4) and click properties.

 

Make sure you select 'Obtain DNS server address automatically"

 

Run an ipconfig /all from the cmd prompt and check that the dns server address is consistent for each adapter!


Edited by Replicator, 20 July 2018 - 09:49 AM.

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#6 GiantOctopus

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Posted 21 July 2018 - 09:53 AM

I looked at the Obtain DNS server address automatically and its already checked. When I do the Ip/config my DNS is listed as 192.168.1.1 which is my router IP. When I had my old router the number was 192.168.2.1 and I never had any problems loading pages. It only started happening when I got this new modem/router combo which has a slightly different DNS then my old one. Its last two digits is 1.1 rather than 2.1.



#7 Replicator

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Posted 22 July 2018 - 01:10 PM

Is DHCP enabled and can you ping the router from connected devices?

 

What shows when you run the nslookup command?


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#8 GiantOctopus

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Posted 23 July 2018 - 08:10 AM

I dont have any devices physically connected to my modem/router. When I pinged its IP with my computer it says this

ping.jpg

 

DHCP is enabled and when I do a DNSlookup it says my router Ip which is 192.168.1.1



#9 Replicator

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Posted 23 July 2018 - 08:29 AM

Ok great, you can successfully ping the router!

 

Its my guess that the router is not forwarding DNS queries onto your ISP for reasons im not sure about.

 

This could mean a setting in the router was not configured correctly when you upgraded to the new one as Kilroy suggested.

 

Can you try going back into the modem/routers interface using a browser, and set DNS server to Googles using 8.8.8.8

 

or try OpenDNS using 8.8.4.4  then retest the issue.

 

Are you using a proxy or tunneling through VPN?


Edited by Replicator, 23 July 2018 - 08:45 AM.

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#10 GiantOctopus

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Posted 23 July 2018 - 09:00 AM

Are you using a proxy or tunneling through VPN?

 

I believe I'm using a proxy

This is what It says when I look up my connections

proxy.jpg



#11 Replicator

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Posted 23 July 2018 - 09:16 AM

Turn off 'automatically detect settings'

 

Any change?

 

Does your issue occur only in Chrome or all browsers?


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#12 GiantOctopus

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Posted 23 July 2018 - 09:28 AM

I use Firefox I dont have Chrome (well on my tablet I do but I use my computer more often). And yes it happens with the IE browser too.



#13 sscoolyssh

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Posted 02 August 2018 - 09:57 AM

Are you sure that the proxy will help in this situation?





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