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Forgotten password, computer unuseble


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3 replies to this topic

#1 maxharmony

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Posted 15 July 2018 - 02:45 AM

I don't even know where to post this.  We have an almost new computer that has been unusable for 2 years because of a forgotten password.  It uses windows and Firefox.  Can't get past the log-on page.  Is there a way to fix this?  Thanks.



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#2 medab1

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Posted 15 July 2018 - 02:51 AM

If you have factory recovery disks, restore it to factory specs.

 

Or install an OS from an iso.

Others may have different ideas...


Learn to take screenshots & add them to your posts. :thumbup2:

https://www.bleepingcomputer.com/forums/t/43088/how-to-capture-and-edit-a-screen-shot/#entry4532851

Learn to use Google Search.  :busy:

Make full system images to restore to if your computer goes bonkers.


#3 eLPuSHeR

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Posted 16 July 2018 - 05:14 AM

Download Kyhi's BootCD. Burn it to DVD or put it on an USB stick using Rufus. Boot it and use one included app for trying to reset current password.



#4 britechguy

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Posted 16 July 2018 - 09:13 AM

Also, if the account in question is a Windows 10 user account that's linked to a Microsoft Account, you can go through the "Forgot password" process (if necessary) to access the Microsoft Account and change the password there.  Once the password is changed on the Microsoft Account it's also changed for the Windows 10 account, too.


Brian  AKA  Bri the Tech Guy (website in my user profile) - Windows 10 Home, 64-Bit, Version 1809, Build 17763 

Travel is fatal to prejudice, bigotry, and narrow-mindedness, and many of our people need it sorely on these accounts.  Broad, wholesome, charitable views of men and things cannot be acquired by vegetating in one little corner of the earth all one's lifetime.

       ~ Mark Twain

 

 

 

              

 





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