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Browser crash


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#1 HMC1

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Posted 14 July 2018 - 08:56 AM

I know this is the wrong place but I cannot open the adware etc posts.

Every time I click on a link that has the word adware, malware etc my browser closes.

Every time I search using the word or words adware my browser crashes.

I have cleaned and cleaned but crash.

I cannot download any programme that has the word adware.

I am sure that you are getting the picture and if you answer this query please do not put it any where on the forum that mentions adware.

Thanking someone in advance.

HMC1

 



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#2 hamluis

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Posted 14 July 2018 - 06:31 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
 
post-33068-0-86653600-1480692866_thumb.j

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

Louis



#3 HMC1

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Posted 15 July 2018 - 02:30 AM

Thank you for the tips.

MiniToolBox will not run, it tries to open and then closes.

I am coming to the conclusion that a fresh install will be the fastest answer, but I will wait a little longer.

HMC1, with thanks.



#4 hamluis

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Posted 15 July 2018 - 07:38 AM

Try my suggestions after booting into Safe Mode With Networking.

 

Louis






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