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Windows 10 July upgrade wipes my computer!


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6 replies to this topic

#1 Rubik101

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Posted 14 July 2018 - 08:39 AM

I set my computer to upgrade and install the Windows 10 July upgrade, yesterday, the 13th July, All went well, apparently, and I closed down late last night and went to bed. This morning, 14th July, my hard drive is completely empty; no operating system, no files, nothing. I have a clean, apparently unformatted 2 TB disc with zero content.  I have no idea why it happened but beware, back up your important files before installing the upgrade.



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#2 britechguy

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Posted 14 July 2018 - 08:54 AM

What upgrade?   There was nothing major issued for Windows 10 itself in July.

 

The cumulative update for KB4338819 was a standard cumulative update.


Edited by britechguy, 14 July 2018 - 08:56 AM.

Brian  AKA  Bri the Tech Guy (website in my user profile) - Windows 10 Home, 64-Bit, Version 1803, Build 17134 

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#3 JohnC_21

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Posted 14 July 2018 - 09:07 AM

I set my computer to upgrade and install the Windows 10 July upgrade, yesterday, the 13th July, All went well, apparently, and I closed down late last night and went to bed. This morning, 14th July, my hard drive is completely empty; no operating system, no files, nothing. I have a clean, apparently unformatted 2 TB disc with zero content.  I have no idea why it happened but beware, back up your important files before installing the upgrade.

You determined this by booting a Windows PE disk, live linux disk, or did you attach the drive to another computer?



#4 dc3

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Posted 14 July 2018 - 09:56 AM

Please post the update that was installed.  You can view the update history by doing the following.

 

Press the Windows key OS4o0pO.png and the I key to open Settings.

 

In Settings select Update & Security.

 

O7p5cKL.png

 

Then select Windows update, then View update history.

 

Are you using a SSD or a HDD?

 

I've seen instances where Trim has been stopped after certain Windows 10 updates.  This results in a SSD not being recognized.  Windows 8/8.1 and Windows 10 have a built in optimizer for ssd's it's called Trim.  Windows is supposed to detect a ssd and activate it. To determine if Trim is activated please do the following.  

This needs to be run from the Elevated Command Prompt using an Administrator account.  

Click/tap on the Search icon (magnifying glass) in the Taskbar and type cmd.

PLrbrFc.png

You will see Command Prompt under Best match, right click on Command Prompt and select Run as administrator.

Copy and paste the following command in the Command Prompt followed by pressing Enter.  

fsutil behavior query DisableDeleteNotify

If it returns a 0 then Trim is active, if it returns a 1 copy and paste the command below followed by pressing Enter.

fsutil behavior set disablenotify 0
 


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#5 britechguy

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Posted 14 July 2018 - 10:04 AM

dc3,

 

           The claim is being made that it "wiped the computer" [about which I am highly doubtful] but if he doesn't have access to Windows 10 he can't get to view update history, either.  If he can follow your instructions then either the original issue description is wrong or the machine has been restored.

 

           I have yet to see anything, other than in fiction, that deletes itself entirely without leaving a trace.   Something else has occurred here, but there's no way of telling what without further research.


Brian  AKA  Bri the Tech Guy (website in my user profile) - Windows 10 Home, 64-Bit, Version 1803, Build 17134 

      Memory is a crazy woman that hoards rags and throws away food.

                    ~ Austin O'Malley

 

 

 

              

 


#6 pcpunk

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Posted 14 July 2018 - 10:17 AM

I set my computer to upgrade and install the Windows 10 July upgrade

First off, what do you mean by "set" exactly?


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#7 Rocky Bennett

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Posted 14 July 2018 - 11:10 AM

There was no major upgrade in July so I am also curious as to what the OP has experienced. I am following this thread in order to see the developments.


594965_zpsp5exvyzm.png





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