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Laptop freezing at shutdown screen


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#1 tabster

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Posted 13 July 2018 - 09:27 PM

Hi Bleeping Computer,

 

I would like to seek help please with my laptop issue. Every time I shutdown, I would always encounter the force shutdown message or the waiting for app to stop message but shows a blank message, meaning no app listed to force stop. When it does continue to, it would show task host window then closes immediately then just freezes on the shutdown screen. The screen is still switched on but the read green blinker is already "off". Usually this happens on the first shutdown. Once i force shut off (long pressing the power button) then switched back on and then shutdown again, i would still get the task host window force shutdown but the laptop would continue to shutdown. Any advice please?

 

Thank you.



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#2 hamluis

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Posted Yesterday, 07:11 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
 
post-33068-0-86653600-1480692866_thumb.j

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

Louis






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