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Laptop freezing at shutdown screen


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5 replies to this topic

#1 tabster

tabster

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Posted 13 July 2018 - 09:27 PM

Hi Bleeping Computer,

 

I would like to seek help please with my laptop issue. Every time I shutdown, I would always encounter the force shutdown message or the waiting for app to stop message but shows a blank message, meaning no app listed to force stop. When it does continue to, it would show task host window then closes immediately then just freezes on the shutdown screen. The screen is still switched on but the read green blinker is already "off". Usually this happens on the first shutdown. Once i force shut off (long pressing the power button) then switched back on and then shutdown again, i would still get the task host window force shutdown but the laptop would continue to shutdown. Any advice please?

 

Thank you.



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#2 hamluis

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Posted 14 July 2018 - 07:11 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
 
post-33068-0-86653600-1480692866_thumb.j

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

Louis



#3 tabster

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Posted 16 July 2018 - 10:56 PM

Thank you for the reply Sir. Below is the Minitoolbox log.
 
MiniToolBox by Farbar  Version: 17-06-2016
Ran by kelisdijosh (administrator) on 17-07-2018 at 11:45:03
Running from "C:\Users\kelisdijosh\Downloads"
Microsoft Windows 7 Ultimate  Service Pack 1 (X64)
Model: K55VD Manufacturer: ASUSTeK COMPUTER INC.
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (07/17/2018 11:19:39 AM) (Source: Office Software Protection Platform Service) (User: )
Description: Failed to schedule Software Protection service for re-start at 2018-08-16T01:20:39Z. Error Code: 0x80041321.
 
Error: (07/17/2018 09:45:04 AM) (Source: Office Software Protection Platform Service) (User: )
Description: Failed to schedule Software Protection service for re-start at 2018-08-16T01:21:04Z. Error Code: 0x80041321.
 
Error: (07/17/2018 09:26:31 AM) (Source: Office Software Protection Platform Service) (User: )
Description: Failed to schedule Software Protection service for re-start at 2018-08-16T01:20:31Z. Error Code: 0x80041321.
 
Error: (07/17/2018 09:17:28 AM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.
 
Error: (07/17/2018 09:17:28 AM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.
 
Error: (07/17/2018 09:10:57 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (07/16/2018 11:14:39 AM) (Source: Office Software Protection Platform Service) (User: )
Description: Failed to schedule Software Protection service for re-start at 2018-08-15T03:09:39Z. Error Code: 0x80041321.
 
Error: (07/16/2018 11:10:24 AM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.
 
Error: (07/16/2018 11:10:24 AM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.
 
Error: (07/16/2018 11:03:41 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
 
System errors:
=============
Error: (07/17/2018 09:40:51 AM) (Source: DCOM) (User: kelisdijosh-PC)
Description: machine-defaultLocalActivation{9BA05972-F6A8-11CF-A442-00A0C90A8F39}{9BA05972-F6A8-11CF-A442-00A0C90A8F39}kelisdijosh-PCkelisdijoshS-1-5-21-787859644-2997974088-1662682736-1000LocalHost (Using LRPC)
 
Error: (07/17/2018 09:16:59 AM) (Source: Service Control Manager) (User: )
Description: The Energy Server Service queencreek service terminated with the following error: %%502
 
Error: (07/17/2018 09:16:13 AM) (Source: Service Control Manager) (User: )
Description: The Energy Server Service queencreek service hung on starting.
 
Error: (07/17/2018 09:13:19 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.
 
Error: (07/17/2018 09:12:49 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.
 
Error: (07/17/2018 09:09:36 AM) (Source: Service Control Manager) (User: )
Description: The BlueStacks Hypervisor service failed to start due to the following error: %%3 = The system cannot find the path specified.
 
Error: (07/16/2018 11:20:41 AM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.
New Signature Version: 
Previous Signature Version: 1.271.984.0
Update Source: %NT AUTHORITY59
Update Stage: 4.10.209.00
Source Path: 4.10.209.01
Signature Type: %NT AUTHORITY602
Update Type: %NT AUTHORITY604
User: NT AUTHORITY\SYSTEM
Current Engine Version: %NT AUTHORITY605
Previous Engine Version: %NT AUTHORITY606
Error code: %NT AUTHORITY607
Error description: %NT AUTHORITY608
 
Error: (07/16/2018 11:20:41 AM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.
New Signature Version: 
Previous Signature Version: 1.271.984.0
Update Source: %NT AUTHORITY59
Update Stage: 4.10.209.00
Source Path: 4.10.209.01
Signature Type: %NT AUTHORITY602
Update Type: %NT AUTHORITY604
User: NT AUTHORITY\SYSTEM
Current Engine Version: %NT AUTHORITY605
Previous Engine Version: %NT AUTHORITY606
Error code: %NT AUTHORITY607
Error description: %NT AUTHORITY608
 
Error: (07/16/2018 11:20:41 AM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.
New Signature Version: 
Previous Signature Version: 1.271.984.0
Update Source: %NT AUTHORITY59
Update Stage: 4.10.209.00
Source Path: 4.10.209.01
Signature Type: %NT AUTHORITY602
Update Type: %NT AUTHORITY604
User: NT AUTHORITY\SYSTEM
Current Engine Version: %NT AUTHORITY605
Previous Engine Version: %NT AUTHORITY606
Error code: %NT AUTHORITY607
Error description: %NT AUTHORITY608
 
Error: (07/16/2018 11:09:26 AM) (Source: Service Control Manager) (User: )
Description: The Energy Server Service queencreek service terminated with the following error: %%502
 
 
Microsoft Office Sessions:
=========================
Error: (07/17/2018 11:19:39 AM) (Source: Office Software Protection Platform Service)(User: )
Description: 0x800413212018-08-16T01:20:39Z
 
Error: (07/17/2018 09:45:04 AM) (Source: Office Software Protection Platform Service)(User: )
Description: 0x800413212018-08-16T01:21:04Z
 
Error: (07/17/2018 09:26:31 AM) (Source: Office Software Protection Platform Service)(User: )
Description: 0x800413212018-08-16T01:20:31Z
 
Error: (07/17/2018 09:17:28 AM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: WmiApRplWmiApRpl8F20300004D070000
 
Error: (07/17/2018 09:17:28 AM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: Performance1637070000000000000000000009030000
 
Error: (07/17/2018 09:10:57 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (07/16/2018 11:14:39 AM) (Source: Office Software Protection Platform Service)(User: )
Description: 0x800413212018-08-15T03:09:39Z
 
Error: (07/16/2018 11:10:24 AM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: WmiApRplWmiApRpl8F20300004D070000
 
Error: (07/16/2018 11:10:24 AM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: Performance1637070000000000000000000009030000
 
Error: (07/16/2018 11:03:41 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
 
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Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010 Redistributable - x64 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010 Redistributable - x86 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{a2199617-3609-410f-a8e8-e8806c73545b}) (Version: 11.0.61030.0 - Корпорация Майкрософт)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{f0080ca2-80ae-4958-b6eb-e8fa916d744a}) (Version: 11.0.61030.0 - Корпорация Майкрософт)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005 (HKLM-x32\...\{7f51bdb9-ee21-49ee-94d6-90afc321780e}) (Version: 12.0.21005.1 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005 (HKLM-x32\...\{ce085a78-074e-4823-8dc1-8a721b94b76d}) (Version: 12.0.21005.1 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24215 (HKLM-x32\...\{d992c12e-cab2-426f-bde3-fb8c53950b0d}) (Version: 14.0.24215.1 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Microsoft Xbox 360 Accessories 1.2 (HKLM\...\{D9C50188-12D5-4D3E-8F00-682346C2AA5F}) (Version: 1.20.146.0 - Microsoft)
Movie Maker (HKLM-x32\...\{5BABDA39-61CF-41EE-992D-4054B6649A9B}) (Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Movie Maker (HKLM-x32\...\{ED6C77F9-4D7E-447C-9EC0-9A212D075535}) (Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Mozilla Firefox 43.0.1 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 43.0.1 (x86 en-US)) (Version: 43.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 43.0.1.5828 - Mozilla)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MSXML 4.0 SP2 Parser and SDK (HKLM-x32\...\{716E0306-8318-4364-8B8F-0CC4E9376BAC}) (Version: 4.20.9818.0 - Microsoft Corporation)
Need for Speed: Hot Pursuit (HKLM-x32\...\Need for Speed: Hot Pursuit_is1) (Version:  - )
NVIDIA GeForce Experience 3.14.0.139 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 3.14.0.139 - NVIDIA Corporation)
NVIDIA Graphics Driver 391.35 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 391.35 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.17.0524 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.17.0524 - NVIDIA Corporation)
Office 16 Click-to-Run Extensibility Component (HKLM\...\{90160000-008C-0000-1000-0000000FF1CE}) (Version: 16.0.10228.20080 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Licensing Component (HKLM\...\{90160000-007E-0000-1000-0000000FF1CE}) (Version: 16.0.10228.20080 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Localization Component (HKLM\...\{90160000-008C-0409-1000-0000000FF1CE}) (Version: 16.0.10228.20080 - Microsoft Corporation) Hidden
PDF Settings (HKLM-x32\...\{AC5B0C19-D851-42F4-BDA0-410ECF7F70A5}) (Version: 1.0 - Adobe Systems Incorporated) Hidden
PeerBlock 1.2 (r693) (HKLM\...\{015C5B35-B678-451C-9AEE-821E8D69621C}_is1) (Version: 1.2.0.693 - PeerBlock, LLC)
Power Log 3.3 (HKLM-x32\...\Power Log) (Version: 3.3 - Fluke Corporation)
Power Tab Editor 1.7 (HKLM-x32\...\{6B3CA80E-6AC0-4725-BABF-9B0FEF880CB3}) (Version: 1.7.0 - Power Tab Software)
PrimoPDF -- brought to you by Nitro PDF Software (HKLM-x32\...\PrimoPDF) (Version: 5 - Nitro PDF Software)
Pro Evolution Soccer 2017 (HKLM-x32\...\Pro Evolution Soccer 2017_is1) (Version:  - )
PunkBuster Services (HKLM-x32\...\PunkBusterSvc) (Version: 0.993 - Even Balance, Inc.)
PuTTY release 0.68 (64-bit) (HKLM\...\{DB149DDE-903A-4B5E-93C4-46BBEC48F0C2}) (Version: 0.68.0.0 - Simon Tatham)
Qualcomm Atheros WiFi Driver Installation (HKLM-x32\...\{7D916FA5-DAE9-4A25-B089-655C70EAF607}) (Version: 9.2 - Qualcomm Atheros)
Rainmeter (HKLM-x32\...\Rainmeter) (Version: 4.2 r3111 - Rainmeter)
Razer Cortex (HKLM-x32\...\Razer Cortex_is1) (Version: 8.5.11.584 - Razer Inc.)
Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 10.0.14393.27056 - Realtek Semiconductor Corp.)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.48.823.2011 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7930 - Realtek Semiconductor Corp.)
Realtek PCIE Card Reader (HKLM-x32\...\{C1594429-8296-4652-BF54-9DBE4932A44C}) (Version: 6.1.7601.27015 - Realtek Semiconductor Corp.)
Recuva (HKLM\...\Recuva) (Version: 1.53 - Piriform)
Reservationless-Plus VoIP (HKLM-x32\...\{B6B3B7EE-AA63-44F9-AE0C-56B7FE4FB748}) (Version: 5.17.03.046 - InterCall, Inc.)
Revo Uninstaller Pro 3.1.6 (HKLM\...\{67579783-0FB7-4F7B-B881-E5BE47C9DBE0}_is1) (Version: 3.1.6 - VS Revo Group, Ltd.)
Rockstar Games Social Club (HKLM-x32\...\Rockstar Games Social Club) (Version: 1.1.5.8 - Rockstar Games)
SketchUp 2017 (HKLM\...\{BCA90A4C-9C6A-49D1-91F9-594A0BE02432}) (Version: 17.1.174 - Trimble, Inc.)
SketchUp Import for AutoCAD 2014 (HKLM-x32\...\{644E9589-F73A-49A4-AC61-A953B9DE5669}) (Version: 1.1.0 - Autodesk)
Skype Click to Call (HKLM-x32\...\{873F8E7C-10E6-449F-BD7E-5FBA7C8E1C9B}) (Version: 8.5.0.9167 - Microsoft Corporation)
SmartView 3.0 (HKLM-x32\...\{A433D009-62F4-4DF3-AEB4-B3BFB74AEDFD}) (Version: 3.0.1 - Fluke)
Speccy (HKLM\...\Speccy) (Version: 1.30 - Piriform)
Spectro (HKLM-x32\...\{1F8D186D-8C5C-4589-BC28-1A8964CA74A6}) (Version: 1.0.93 - )
STCServ (HKLM\...\{A954D353-9DAF-4916-8E71-F1E959EBCD1E}) (Version: 3.0.0.1783 - Intel Corporation) Hidden
Steam (HKLM-x32\...\{048298C9-A4D3-490B-9FF9-AB023A9238F3}) (Version: 1.0.0.0 - Valve Corporation)
swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
System Requirements Lab (HKLM-x32\...\{8DCAB1D8-F20C-4733-9B5F-646DDFEB59C9}) (Version: 6.1.1.0 - Husdawg, LLC)
System Requirements Lab Detection (HKLM-x32\...\{7724D967-3C1D-4226-B77D-F63839491E6F}) (Version: 2.2.1.0 - Husdawg, LLC)
System Requirements Lab for Intel (HKLM-x32\...\{1EBDF6D2-CEA0-484C-A23E-2DDAD7FD0DD0}) (Version: 4.5.22.0 - Husdawg, LLC)
Telegram Desktop version 1.3.10 (HKCU\...\{53F49750-6209-4FBF-9CA8-7A333C87D1ED}_is1) (Version: 1.3.10 - Telegram Messenger LLP)
UxStyle Core Beta (HKLM\...\{8E363055-15E5-4D8A-9C69-A0A9DE9A3337}) (Version: 0.2.1.1 - The Within Network, LLC)
Vampyr (HKLM-x32\...\Vampyr_is1) (Version:  - )
VCRedistSetup (HKLM-x32\...\{3921A67A-5AB1-4E48-9444-C71814CF3027}) (Version: 1.0.0 - Nero AG) Hidden
Virtual COM Port Driver (HKLM-x32\...\{9853299F-7AD8-4560-9896-60650BD8ACBF}) (Version: 1.3.1 - STMicroelectronics) Hidden
Virtual COM Port Driver (HKLM-x32\...\InstallShield_{9853299F-7AD8-4560-9896-60650BD8ACBF}) (Version: 1.3.1 - STMicroelectronics)
VLC media player (HKLM-x32\...\VLC media player) (Version: 3.0.3 - VideoLAN)
VobSub v2.23 (Remove Only) (HKLM-x32\...\VobSub) (Version:  - )
Vulkan Run Time Libraries 1.0.65.1 (HKLM\...\VulkanRT1.0.65.1) (Version: 1.0.65.1 - LunarG, Inc.) Hidden
Winamp (HKLM-x32\...\Winamp) (Version: 5.65  - Nullsoft, Inc)
Windows Driver Package - ASUS (ATP) Mouse  (07/08/2012 1.0.0.93) (HKLM\...\747C94D329BB5CCC3231C84E4D319B6CEC7BBAB3) (Version: 07/08/2012 1.0.0.93 - ASUS)
Windows Driver Package - HIOKI (usbser) Ports  (01/27/2016 1.00) (HKLM\...\C865077AFEE9C44716CADCE476F1C630306565B5) (Version: 01/27/2016 1.00 - HIOKI)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3505.0912 - Microsoft Corporation)
WinFlash (HKLM-x32\...\{8F21291E-0444-4B1D-B9F9-4370A73E346D}) (Version: 2.41.0 - ASUS)
WinRAR 5.31 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.31.0 - win.rar GmbH)
Wireless Console 3 (HKLM-x32\...\{19EA33FB-B34E-40EA-8B8A-61743AEB795A}) (Version: 3.0.30 - ASUS)
Xvid Video Codec (HKLM-x32\...\Xvid Video Codec 1.3.2) (Version: 1.3.2 - Xvid Team)
 
========================= Memory info: ===================================
Percentage of memory in use: 77%
Total physical RAM: 3981.63 MB
Available physical RAM: 914.96 MB
Total Virtual: 7961.42 MB
Available Virtual: 3592.99 MB
 
========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:244.04 GB) (Free:43.65 GB) NTFS
2 Drive d: () (Fixed) (Total:687.37 GB) (Free:42 GB) NTFS
 
========================= Users: ========================================
User accounts for \\KELISDIJOSH-PC
 
Administrator            Guest                    kelisdijosh              
 
 
**** End of log ****


http://speccy.piriform.com/results/KmRIXTg2RQrkXtD3bk64nRp
 


Edited by hamluis, 17 July 2018 - 08:52 AM.
Merged posts - Hamluis.


#4 medab1

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Posted 17 July 2018 - 12:22 AM

screenshot_51.jpg

 

https://support.microsoft.com/en-us/help/18614/windows-essentials

 

I had it & it was using a lot of CPU so I uninstalled it.


Learn to take screenshots & add them to your posts. :thumbup2:

https://www.bleepingcomputer.com/forums/t/43088/how-to-capture-and-edit-a-screen-shot/#entry4532851

Learn to use Google Search.  :busy:

Make full system images to restore to if your computer goes bonkers.


#5 tabster

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Posted 17 July 2018 - 12:50 AM

Thanks @medab1. This is noted.



#6 medab1

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Posted 17 July 2018 - 12:53 AM

Thanks @medab1. This is noted.

 

You're welcome.  :)


Learn to take screenshots & add them to your posts. :thumbup2:

https://www.bleepingcomputer.com/forums/t/43088/how-to-capture-and-edit-a-screen-shot/#entry4532851

Learn to use Google Search.  :busy:

Make full system images to restore to if your computer goes bonkers.





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