Good day to you all,
Recently I’ve had the pleasure of a member of BleepingComputer’s help team (garioch7) successfully helping to diagnose a problem I had with a failing internal hard drive. He was quite helpful, indeed, in assisting me to troubleshoot my computer’s woes, but he nobly absolved himself of responsibility for my next request, as it falls even further outside his area of expertise…
As part of that recent computer overhaul with help from the BleepingComputer team, I replaced the aforementioned internal HDD, and also successfully - by all indications (and confirmed by my helper) – upgraded [for free] from my prior Windows 7 Pro OS to Windows 10 Pro …even though my upgrade earlier this month came well after Microsoft’s advertised free upgrade period supposedly ended.
To accomplish this, I followed the instructions in the following article:
As I’ve said, all indications (including desktop environment, Windows Update History, etc.) are that I do indeed have a legitimate working copy of the Windows 10 Pro OS on my computer currently.
…So the problem is that, when I then attempted to follow the same procedure and install Windows 10 on a second computer in my household, I seem to have run into a roadblock.
To date, I have not been able to complete even the first step, the actual download of Windows 10. On my initial attempt, the download process ran to about 98% completion, before returning the error code:
With the help of a Google search for that error code, I found a YouTube video offering what seemed like a quick fix, involving: deletion of the contents of Windows’ SoftwareDistribution folder; followed by some tweaks in Windows settings that involved the Automatic/Manual installation of Windows Updates.
On my subsequent download attempt, the download process seemingly went to completion; although, after doing so, returned an error message mentioning (and I paraphrase):
“Failure to authenticate Product Key”
…Which made me realize that, true, I’d never been asked to enter a Product Key… but then again, neither was I ever asked to do so at any time during my successful Windows 10 conversion on the first computer!
So, that’s where I stand. I’m wondering if anyone can help me figure out what’s wrong, and why I haven’t been successful with the second computer’s Windows 10 upgrade? Especially when the first, on a separate computer, seems to have worked to a tee.