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Settings App window crash


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18 replies to this topic

#1 Pat(rick)

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Posted 13 July 2018 - 11:37 AM

Hello,

 

I have Windows 10 with the latest build (17134 I believe).

 

Recently, I have a big issue with Windows 10.

 

I can't access Settings > Personalization or Privacy or Time & Language or Account or Ease of Access. etc. Settings window will close like in the gif picture below:

 

SGOUS8v.gif

 

 

 

I tried these solutions:

https://www.kapilarya.com/fix-settings-app-not-working-in-windows-10 Issue still occurs.

https://windowsreport.com/settings-app-crash-windows-10/ Issue still occurs

 

I can't use sfc /scannow command because it will stop at 11%-13% saying "Windows Resource Protection could not perform the requested operation.".


Edited by Pat(rick), 13 July 2018 - 11:40 AM.


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#2 JohnC_21

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Posted 13 July 2018 - 11:59 AM

Use the DISM commands at outlined in the below link. Then try the sfc command again.

 

https://www.windowscentral.com/how-use-dism-command-line-utility-repair-windows-10-image



#3 Mason21

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Posted 13 July 2018 - 12:28 PM

Use the DISM commands at outlined in the below link. Then try the sfc command again.

 

https://www.windowscentral.com/how-use-dism-command-line-utility-repair-windows-10-image

 

Yes. And if that fails, try a repair install. (I would recommend doing the steps in this video, but first type msconfig then select boot, then check "safe boot" and "networking"  

 

If the info in the video fails...check to see if your hard drive has errors.  type cmd in the search box. wait until the blue box pops up above that says "command prompt" click "yes" then type chkdsk c: /f


Edited by Mason21, 13 July 2018 - 12:31 PM.


#4 dc3

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Posted 13 July 2018 - 12:37 PM

Rather than reinstalling the operating system and losing you personal data do a Reset.  This will basically reinstall the operating system with the option you save your personal data.  The downside is that this will uninstall any third party programs and Windows updates.

 

A Windows 10 Reset will reinstall the operating system.  Important]: You have the option to keep your personal files or remove them.  Any third party programs that you installed will be uninstalled during this process along with your Windows updates.

1. Press the Windows key OS4o0pO.png and the I key to open Settings.

2. Click/tap on Update & Security

O7p5cKL.png

 Then Recovery, and Get Started.

VoWZmo6.png

3. You will now have the option to Keep my files or Remove everything.  Click/tap on the option you want.

4. You will now receive the message Getting things ready, Windows will list the programs which you will need to reinstall.  You may find it beneficial to copy these programs for a reference later.  When the list of programs is shown click/tap on Next.

5. You will now receive the message Ready to reset this PC, select Reset.

The installation will continue without any need to make any other selections.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 Pat(rick)

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Posted 13 July 2018 - 06:49 PM

When I use the command:

DISM /Online /Cleanup-Image /CheckHealth

It says "No component store corruption detected. The operation completed successfully.".

 

DISM /Online /Cleanup-Image /RestoreHealth

It says:

 

Error: 4448

The WOF driver encountered a corruption in the compressed file's Resource Table.

 

I attached the dism log in .txt file in this post.

 

I tried chkdsk command, but at 11% it stops

 

If I go to the Recovery section I notice the 2 buttons are not functional:

jI4snEV.jpg

 

Is there another way to fix it without reset/recovery?

Attached Files

  • Attached File  dism.txt   372.41KB   1 downloads


#6 JohnC_21

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Posted 13 July 2018 - 07:15 PM

What is the make and model of the computer. If an HP tap esc at boot and run a complete system diagnostic. If Dell tap F12. If neither HP or Dell download Seatools for Windows and run the short and long tests.

 

If your hard drive is WD use WDs software.

 

https://support.wdc.com/downloads.aspx?p=3

 

If you have any critical personal data that is not backed up then do a backup before running the tests.



#7 jenae

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Posted 14 July 2018 - 08:28 AM

Hi, you may be able to fix this (most likely it is a permissions problem (a new account will not help here) we need to reset the file system and give your user access to the winsxs file (essential for sfc to run). If this does allow sfc to run when finished also run the dism cmd again. I have copied this from another thread I posted on.

 

Open a cmd prompt as admin, search and type:- command prompt, right click on the returned command prompt and select "run as administrator" an elevated cmd prompt will open. Copy the below cmd, and right click anywhere in the cmd prompt window, the cmd will append to the prompt, press enter.

fsutil resource setautoreset true %systemdrive%\ 

You should receive a success message.

Next still in the cmd prompt type:-

takeown /f c:\windows\winsxs (press enter)

You will receive a success message and it will say something like this:-

SUCCESS: The file (or folder): "c:\windows\winsxs" now owned by user "PTOC\Paul"

You will note the user in this example is my user name, substitute the user you will see (your's), for my user name. If they show in " then include the " in your user.

Next run this cmd:-
icacls c:\windows\winsxs /grant "PTOC\Paul":f
processed file: c:\windows\winsxs
Successfully processed 1 files; Failed processing 0 files

Substitute your user name for mine.

This gives your user access to the winsxs file, (one of the main reasons sfc fails).

Run sfc /scannow again.
 
 
 

 



#8 Pat(rick)

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Posted 14 July 2018 - 12:47 PM

@jenae I follow what you said, but my sfc /scannow command is still not working. I got this:

C:\WINDOWS\system32>sfc /scannow

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 13% complete.

Windows Resource Protection could not perform the requested operation.

@JohnC_21 is it ok if I have HP and use WD since the harddrive is WD?


Edited by Pat(rick), 14 July 2018 - 01:03 PM.


#9 Mason21

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Posted 14 July 2018 - 01:23 PM

Did you run the sfc /scannow as administrator?  You have to type cmd in the search box. wait until the blue box pops up above that says "command Prompt" right click on the blue area select "run as administrator" click "yes" then type sfc /scannow in the command prompt box. 



#10 Mason21

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Posted 14 July 2018 - 01:26 PM

A western digital hard drive should work fine in an HP. You might want to run a checkdisk. type  cmd in the search box. wait until the blue box pops up above that says "command Prompt" right click on the blue area select "run as administrator" click "yes" then type  chkdsk C: /F



#11 JohnC_21

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Posted 14 July 2018 - 02:42 PM

As Mason posted, a WD drive has no problem in a HP computer. Because you have HP you can run the System Diagnostics by tapping Esc at boot.


Edited by JohnC_21, 14 July 2018 - 02:42 PM.


#12 Pat(rick)

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Posted 14 July 2018 - 03:23 PM

I ran cmd as an admin.

 

Also the chkdsk command got stuck too.


Edited by Pat(rick), 14 July 2018 - 04:07 PM.


#13 JohnC_21

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Posted 14 July 2018 - 03:42 PM

Did you tap the Esc key at boot? This will give you a menu where you can select System Diagnostics.



#14 Pat(rick)

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Posted 14 July 2018 - 03:56 PM

Nvm, I ran chkdsk, and it finished.

Checking file system on C:
The type of the file system is NTFS.
Volume label is Windows.


A disk check has been scheduled.
Windows will now check the disk.                         

Stage 1: Examining basic file system structure ...
  886272 file records processed.                                                         
File verification completed.
  16625 large file records processed.                                    
  0 bad file records processed.                                      

Stage 2: Examining file name linkage ...
  29800 reparse records processed.                                       
  1047724 index entries processed.                                                        
Index verification completed.
  0 unindexed files scanned.                                         
  0 unindexed files recovered to lost and found.                     
  29800 reparse records processed.                                       

Stage 3: Examining security descriptors ...
Cleaning up 402 unused index entries from index $SII of file 0x9.
Cleaning up 402 unused index entries from index $SDH of file 0x9.
Cleaning up 402 unused security descriptors.
Security descriptor verification completed.
  80727 data files processed.                                            
CHKDSK is verifying Usn Journal...
  36652632 USN bytes processed.                                                            
Usn Journal verification completed.

Windows has scanned the file system and found no problems.
No further action is required.

 957949831 KB total disk space.
 213343232 KB in 314017 files.
    196224 KB in 80728 indexes.
         0 KB in bad sectors.
   1028895 KB in use by the system.
     65536 KB occupied by the log file.
 743381480 KB available on disk.

      4096 bytes in each allocation unit.
 239487457 total allocation units on disk.
 185845370 allocation units available on disk.

Internal Info:
00 86 0d 00 71 05 06 00 ed c1 0a 00 00 00 00 00  ....q...........
db 03 00 00 8d 70 00 00 00 00 00 00 00 00 00 00  .....p..........

Windows has finished checking your disk.
Please wait while your computer restarts.

I did the System Diagnostics I choose System Fast Test and HD quick Test. Both passed.

 

Do you think the issue is related to the registry instead?


Edited by Pat(rick), 14 July 2018 - 04:07 PM.


#15 JohnC_21

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Posted 14 July 2018 - 04:15 PM

I don't know. I would wait for a response from jenae. We know your drive passed and chkdsk finished without errors. 






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