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Several Drivers Missing After Windows 10 Installation (Trio Pro-Book 10.1)


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#1 A915390_throwaway

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Posted 11 July 2018 - 08:00 PM

Windows 10 (32-bit) re-installation on a Trio Pro-Book 10.1 tablet left audio, camera, touch screen, and battery percentage drivers missing. After attempting to fix it via Device Manager and Troubleshooting, nothing worked. Customer support from the manufacturer’s site was worse; since no official response arrived, (they even banned the email the request came from).

 

The tablet is running a 32-bit operating system with a x64-based processor. Would appreciate any help.

 

Processor: Intel Atom CPU Z3735F @ 1.33GHz

RAM: 2GB



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#2 JohnC_21

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Posted 11 July 2018 - 08:31 PM

On every device with a yellow exclamation mark in Device Manager right click and select Properties. Under the Details tab select Hardware IDs in the dropdown box. Copy and Paste the first line.

 

In regards to your Touch Screen driver is this your Device and Vendor ID?

 

ACPI\VEN_MSSL&DEV_1680

 

If yes then download the driver here. Provide a junk email address after clicking on the small hard drive icon.



#3 A915390_throwaway

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Posted 11 July 2018 - 08:40 PM

There are no yellow exclamation marks because the audio driver, for example, is not installed. Also, when adding a legacy device, all instances fail to start. As for the touch screen driver you provided, I'm not sure. I'll download it and see what happens.



#4 medab1

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Posted 11 July 2018 - 08:44 PM

Maybe---

 

https://www.google.com/search?newwindow=1&source=hp&ei=y7BGW5r5LfGqggefvbDoDQ&q=online+driver+finder+and+updater&oq=online+driver+finder&gs_l=psy-ab.1.2.0l2j0i22i30k1l8.16058.51553.0.60806.21.19.0.1.1.0.321.3491.0j15j3j1.19.0....0...1c.1.64.psy-ab..1.20.3558.0..0i131k1j35i39k1j0i67k1j0i20i264k1j0i131i67k1.0.PhwwtgMW1uo


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#5 A915390_throwaway

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Posted 11 July 2018 - 09:00 PM

The touch screen driver did not work. As for the link above, the driver programs do not bring up the audio issues. Thank you anyways.



#6 medab1

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Posted 11 July 2018 - 09:05 PM

It might be a good idea to never buy another product from these people.


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#7 A915390_throwaway

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Posted 11 July 2018 - 09:17 PM

I recieved it as a gift, but yeah you're right.

#8 JohnC_21

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Posted 11 July 2018 - 09:25 PM

I don't usually recommend driver installers but this one is open source and if it can find any drivers it will. Only check the devices you need or if you are feeling lucky check everything.

 

You need to be online to download index files. Download the lite version.

 

https://sdi-tool.org/

https://www.youtube.com/watch?v=cHUDA06d2P0
https://www.youtube.com/watch?v=8-tj7Ddg03U

Edited by JohnC_21, 11 July 2018 - 09:51 PM.


#9 jenae

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Posted 11 July 2018 - 09:54 PM

Hi, was this a clean install? Did you run the motherboard chipset drivers?



#10 A915390_throwaway

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Posted 11 July 2018 - 10:08 PM

Attempting to use the recommended program above. Will report soon. And yes, this was a clean installation from the official ISO image from the Microsoft website.

#11 JohnC_21

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Posted 11 July 2018 - 10:32 PM

Being that this was a Windows 10 32bit on a tablet I have a feeling this thing is using 32bit UEFI firmware which some of the other cheaper small tablets with 2GB or memory use. Not a very common practice. It doesn't affect your drivers (though I can see 32bit drivers becoming harder to find) as much as it does trying to install another OS like linux which requires 64bit if booting from a computer with UEFI firmware.

 

https://software.intel.com/en-us/blogs/2015/07/22/why-cheap-systems-run-32-bit-uefi-on-x64-systems



#12 jenae

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Posted 11 July 2018 - 10:33 PM

Hi, and the MB chipset drivers?



#13 A915390_throwaway

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Posted 11 July 2018 - 10:49 PM

Solved half of the problem! All I had to do was download 'Soc Chipset Driver' (download it from Intel's website). This fixed my audio and battery issue after rebooting, (if the audio still has a red x, troubleshoot it).

To future users:

This alone does not fix it, you must go to 'Update & Security' > 'Recovery' > Advanced Startup' and restart. Then, 'Troubleshoot' > 'Advanced Options' > 'UEFI Firmware Settings' and restart again.

Once in the setup utility, go to 'Advanced' > 'S5 Charging Configuration' and enable all settings. Save changes and exit.

Edited by A915390_throwaway, 12 July 2018 - 12:08 AM.


#14 JohnC_21

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Posted 12 July 2018 - 07:36 AM

Nice you got back partial use with the chipset driver. May I ask how you determined that particular chipset. Was it with CPUz? I could find nothing doing a search or on the support site which has no drivers at all.

 

You may be able to use Windows 8.1 32bit drivers for this computer if you cannot find ones specific to Windows 10 32bit.


Edited by JohnC_21, 12 July 2018 - 07:38 AM.


#15 A915390_throwaway

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Posted 12 July 2018 - 09:44 AM

I found the answer on a Microsoft support forum post when searching for audio drivers for Windows 10 (32bit).




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