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"Multiple IRP Requests" BSOD (event 41, 0X8000400000000002) using Skype


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#1 mike8387

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Posted 10 July 2018 - 11:30 PM

I've gotten 5 blue screen shutdowns in the last few weeks.  The error that briefly pops up before it restarts refers to "Multiple IRP Requests," and my event viewer refers to event 41 with keyword 0X8000400000000002.

As far as I can recall, all of them occurred while talking with someone on Skype, and while using the screen sharing tool.

I tried finding a dump file for this in This PC/Windows/Minidump, but that folder is empty, and searching for other possible locations didn't turn up anything.  My system has had problems in downloading diagnostic tools in the past, which have installed malware on my computer, so I don't have any diagnostic readout for this beyond what I've described (I can post the event viewer data if that's helpful, but it may not be).

What I've tried to fix this: nothing so far, since I don't know what's causing it.  From some research it seems like anything from an outdated driver to an improperly seated RAM or graphics card could be the culprit, but I don't know where to start in finding the cause.

I'm running Windows 10 with 8 GB of RAM, 64-bit, AMD A4-5000 processor (1.5 GHz), and the laptop itself (ASUS X552E) is about 4 years old.

Any help is greatly appreciated.  I rely on Skype for business and so having it shut down during calls is causing significant problems.
 



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#2 jcgriff2

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Posted 11 July 2018 - 07:28 PM

Hi. . .

Please run - https://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

The jcgriff2/Sysnative app that gets executed was written by me over 10 years ago and has been executed by users several million times. It does not contain malware and you should have no problem downloading it or executing it.

I understand that you have no minidumps, but it's possible that the BSODs were recorded in the Event Viewer Log or perhaps in WERCON.

Look for a file named: \windows\memory.dmp

If you do find it, copy it out to Documents, zip it up and upload it to a hosting site. It very well could be several GB in size.

Regarding Event 41. . . it's full name is "Kernel Power Event ID 41" and it appears in the Event Log after a BSOD. It simply means that you did not use "shut down" to power down your system, i.e., the shut down was not "clean". It really is a benign event message and tells us nothing nor helps us in any way.

I'm more curious why your system is not writing BSOD kernel memory dumps. Be sure to check your system's crash settings in Control Panel. The dump type should be set to "automatic".

Sorry, but there is not much that can be done without dump files &/or the 25+ other files generated by the jcgriff2/Sysnative app.

Regards. . .

jcgriff2

Edited by jcgriff2, 11 July 2018 - 07:40 PM.

Microsoft MVP 2009-2015
Microsoft Windows Insider MVP 2018 - Present




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