My customer received an email this afternoon that states
they know his password, which is close to right, but is actually
an old one.
They state that they used malware installed on an adult video
site to remotely control his computer screen and webcam. They
also state they copied his contacts.
The ransom requested is $1900 and they want bitcoin.
I have checked his computer with Malwarebytes and Webroot
and find NO evidence of malware. The files have not been
encrypted. We have changed his password on Outlook email,
Windows 10, Microsoft Account, etc.
What else needs to be done?
Edited by hamluis, 11 July 2018 - 05:12 AM.
Moved from Ransomware to General Security - Hamluis.