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I am infested with adware


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68 replies to this topic

#61 nasdaq

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Posted 28 September 2018 - 07:07 AM

Hi,

This makes sense because google is on my phone and computer.


If you are referring to Chrome then I would delete Chrome from my Phone.

You can reinstall the Browser after check your Chrome on you computer.

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#62 chugg

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Posted 28 September 2018 - 10:33 AM

Unfortunately, Chrome cannot be deleted from my phone.  I tried.  I have a Galaxy S8.  What would you like for me to do next?  I did do everything in this article https://forums.malwarebytes.com/topic/214325-chrome-secure-preferences-detection-always-comes-back/ and I still have the problem.  


Edited by chugg, 28 September 2018 - 10:38 AM.


#63 nasdaq

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Posted 28 September 2018 - 01:23 PM

Hi,

Try the suggested fix on this page for your type of phone.
https://recoverit.wondershare.com/computer-problems/remove-google-chrome-device.html

Keep me posted.

#64 chugg

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Posted 04 October 2018 - 01:22 PM

Ive tried this and everything you said and the problem still persists.  I believe the problem is embedded into the rootkit or something because it is not browser specific.  



#65 nasdaq

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Posted 05 October 2018 - 06:37 AM

Lets have a look at it.

Read carefully and follow these steps.
TDSS
  • Download TDSSKiller and save it to your Desktop.
  • Doubleclick on TDSSKiller.exe to run the application.
  • Then click on Start Scan.
  • If a suspicious file is detected, the default action will be Skip, click on Continue.
  • If an infected file is detected, the default action will be Cure, click on Continue.
  • Important: Do NOT change the default action on your own unless instructed by a malware Helper! Doing so may render your computer unbootable.
  • It may ask you to reboot the computer to complete the process. Click on Reboot Now.
  • If no reboot is required, click on Report. A log file should appear. Please copy and paste the contents of that file here.
  • If a reboot is required, the report can also be found in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents of that file here.
  • ===


#66 nasdaq

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Posted 11 October 2018 - 07:55 AM

Are you still with me?

#67 chugg

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Posted 15 October 2018 - 02:43 PM

I am still with you nasdaq,  My apologies as I was traveling.  I just ran the tdss scan and nothing was found.  The problem sill persists.  



#68 nasdaq

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Posted 16 October 2018 - 07:11 AM

Hi,

Try this.
Galaxy S8 And Galaxy S8 Plus: How To Delete Google Chrome History
http://recomhub.com/blog/galaxy-s8-and-galaxy-s8-plus-how-to-delete-google-chrome-history/

If the problem persists delete Chrome from your S8 phone.

https://www.tomsguide.com/us/samsung-galaxy-s8-guide,review-4330-3.html

Close the phone and see if you have an improvement.

Re install chrome if all is well.

#69 chugg

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Posted Today, 11:03 AM

Thank you Nasdaq,  I have already tried all of this.  At this point, I am just going to have to accept the fact that I have to deal with this adware on my computer and phone.  It doesnt look like we are going to find the solution.  






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