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Windows 10 freezing while playing games


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#1 Ollie1221

Ollie1221

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Posted 09 July 2018 - 06:56 AM

Hi there,

 

Recently my pc has been freezing while playing Black desert online. When it freezes it completely locks up and send this loud krrrrrrr noise in my headset(scares the crap out of me everytime) and am unable to do anything i have to hold my finger on the power button to shut it down and then wait for it to come back up. I always monitor my temps on my second monitor and they look good CPU never gets higher that 70c under load and GPU 80c under load. I have checked event viewer and it only shows the kernel power loss which just tells me the pc was shut down unexpectedly. 

I phone UK gaming computers(the place i got the pc) and they said it sounds like a software issue and have told me to wipe windows and then try again. So i will try that but its a fairly fresh install and has been fine for months, is there any programs out there i can run to check if its a software issue?

 

Personally i think its the heat as we've been getting some mega hot weather the past few weeks and thats when is seems to have started... im not sure.

 

O/S: Windows 10

Case: Game max draco

Power Supply: Corsair RM750x 750W  

Processor: Intel Core i7 6700K 4.0Ghz

Processor Cooler: Gamemax Iceberg 120mm Water Cooler 

RAM: 16GB Corsair Vengeance LPX DDR4 2400Mhz [2x8GB]

Motherboard: Asus ROG Maximus VIII Ranger 

Graphics card: Nvidia GeForce GTX 980 4GB

Hard Drive: Samsung 250GB 850 Evo Solid State Drive

2nd Hard Drive: Seagate Barracuda 1TB Hard Drive 7200rpm 64MB 

 

 

Thanks in advance,

 

 



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#2 jcgriff2

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Posted 09 July 2018 - 11:21 AM

Hi. . .

Run some hardware diagnostic tests -

RAM - memtest86+ - run 1 stick at a time; alternate the slots - https://www.sysnative.com/forums/hardware-tutorials/3909-test-ram-memtest86.html

HDD - SeaTools for DOS, LONG test - https://www.sysnative.com/forums/hardware-tutorials/4072-hard-drive-hdd-diagnostics.html

Do you have A/C where the PC is? If not, heat could be a factor.

Regards. . .

jcgriff2
Microsoft MVP 2009-2015
Microsoft Windows Insider MVP 2018 - Present




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