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can't remove push malware/adware


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2 replies to this topic

#1 garibaldired

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Posted 08 July 2018 - 04:53 PM

Hi -

 

Daughter was on a dubious site and hit ok on a pop-up window that wanted to push comms - since then I have ads popping up for PPI from something calling itself P8.exerciers.mobi. I've got Bullguard and that's not spotted anything - I've run Malware Bytes and that reported nothing, JRT found nothing - esetonline scanner nothing again - Roguekiller found some PUPs as did adw cleaner and removed them but the ads are still coming up so I'm at a bit of a loss to know what to do next.... any help would be much appreciated, though its late and I am going to bed so will have to pick up on my return tomorrow. Thank in advance 

 

  



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#2 nasdaq

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Posted 10 July 2018 - 08:26 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How to attach a file to your reply:
In the Reply section in the bottom of the topic Click the "more reply Options" button.
attachlogs.png

Attach the file.
Select the "Choose a File" navigate to the location of the File.
Click the file you wish to Attach.
Click Attach this file.
Click the Add reply button.
===

Please post the logs for my review.

Wait for further instructions.

#3 nasdaq

nasdaq

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Posted 16 July 2018 - 06:52 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.




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