Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Video stops, windows becomes slow/unresponsive(kinda), hard reset to solve


  • Please log in to reply
5 replies to this topic

#1 ck2069

ck2069

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:04:09 PM

Posted 08 July 2018 - 04:29 PM

Hi, I have been troubleshooting my windows 10 system to figure out what to fix, would like some guidance for the next step.
Second time I write this as I had the error make the browser stop while writing this 10 minutes ago.

Problem breakdown:
1. Video stops (game, youtube, netflix) including the browser or app itself, sound continues for up to a few minutes.
2. I can use ctrl-shift-esc and try to force shut down the browser, or software that stops.
3. Software is removed fromt he running programs list, but is still visible in windows, I do not get second chance to force shut down anything, as now everything is just ignoring the pointers and any clicks I try (almost).
4. I sometimes still get to select to shut down through the windows menu, this results in black screen + pointer.

5. Manual hard reset to solve. (or wait up to 5-6 minutes and windows will sometimes manage to force restart itself.
6. BSOD in 1 out of 30 times, not really usefull I think "Unexpected kernel mode trap" and similar. Microsoft not really helpful.

Troubleshooted so far:

memtest86 - 3 full passes.
Open HWmonitor - all temps and Voltages OK.
Crystal Disc Info - all 3 ssd OK.
Removed old network card and got a new AC USB stick.
Uninstalled unused old drivers.
! SpeedFan reports 12V as 9,93V, BIOS reports it as 12,03V, no other monitoring software did find the sensor, so unsure if SpeedFan is giving a false reading here.
! Intel Processor Diagnostic tool: All passes, but 2: BrandString and SPBC Fails.
BitDefender - No issues, viruses or other problems. (BitDefender was installed after the problems started.)
GPU - I thought this could be the issue, retailer I got it from agreed, sent it in, got a new one and isse still there.
 (So got a 960 2GB to 1060 3GB upgrade for free...)
! Tried this ( https://www.bleepingcomputer.com/forums/t/576333/driver-verifier-bsod-related-windows-10-81-8-7-vista/ ) to verify drivers, got BSOD, attached the dumpfile.
Attached File  BSOD-minidump-070818-14640-01.zip   87.43KB   1 downloads
! Problem also verified in Safe Mode w/networking.

I have probably forgotting some of the things I have tried. EDIT: yes, i did reinstall windows 10...

Attached File  SysnativeFileCollectionApp.zip   783.47KB   1 downloads

http://speccy.piriform.com/results/kLpJbZQF0SCRh4io5Vz7eHR


Any suggestions for next thing to try, or next hardware to replace?
My thoughts is that it could be:
PCIe GPU slot is not working.
PSU could be giving wrong 12V
Driver or windows update issue from any automatic updates at the end of may.

I am going to build a new system at some point in the near future, but I do not have the funds at the moment, so would like to at least patch my current system up so it can last a few months longer.

 


Edited by ck2069, 08 July 2018 - 04:33 PM.


BC AdBot (Login to Remove)

 


#2 softwaremaniac

softwaremaniac

  • Malware Study Hall Senior
  • 817 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Croatia
  • Local time:04:09 PM

Posted 08 July 2018 - 10:27 PM

Hello, according to the logs, your AV product seems to be causing issues. Please completely remove Bitdefender from your machine and see if the situation improves.



#3 ck2069

ck2069
  • Topic Starter

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:04:09 PM

Posted 09 July 2018 - 11:53 AM

Hello, according to the logs, your AV product seems to be causing issues. Please completely remove Bitdefender from your machine and see if the situation improves.

 
Hi, thank you for the suggestion.
I removed BD, and as I expected it did not make any difference on this issue.
I refer back to the initial post stating BD was installed (many days) after the issue started.
 

BitDefender - No issues, viruses or other problems. (BitDefender was installed after the problems started.)


So it would have been weird for it to work out that easily.

I thank you for the reply nonetheless!



#4 softwaremaniac

softwaremaniac

  • Malware Study Hall Senior
  • 817 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Croatia
  • Local time:04:09 PM

Posted 09 July 2018 - 07:50 PM

Can you provide new dump files now for me to analyse?



#5 ck2069

ck2069
  • Topic Starter

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:04:09 PM

Posted 10 July 2018 - 07:22 AM

Can you provide new dump files now for me to analyse?

 

Attached File  SysnativeFileCollectionApp.zip   980.11KB   0 downloads

It is enough to re-generate this one, right?



#6 ck2069

ck2069
  • Topic Starter

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:04:09 PM

Posted 15 July 2018 - 03:03 PM

Seems like one particular BSOD is more likelly to show than others if I get any BSOD; "IRQL NOT LESS OR EQUAL".
Should also mention that if I get any BSOD I always get them on reboot, a few seconds after the first boot windows logo shows.

Now the BSOD is not very helpful I think as it looks like it is not connected to any specific type of failure, but could be connected to everything from faulty driver to faulty hardware and even to faulty files in the windows boot sequence.

Anyone got any ideas?






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users