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Having Problems


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#1 ancienttree

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Posted 10 October 2006 - 08:22 PM

:thumbsup: Hello my commputer lately has been pooping up a lot of error boxes with internet explorer after i click send report or don't send report it'll close it, also i've been having some boxes popping up saying error the memory at (bunch of numbers) could not be read...and now my usb ports stop working whenever they feel like it i use to have a great computer and now is nothing but problems i usually scan it with pc doctor, no-adware se and spybot seek and destroy, they find some stuff but i know they don't get it all i've been slaking on keeping it clean due to the lack of time i'm new at this forum and i see that a lot of people use something called hijackthis or something like that so if anyone can help me please do so and treat me like a retard since i have no clue on any of this new stuff.

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#2 tg1911

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Posted 10 October 2006 - 09:38 PM

been having some boxes popping up saying error the memory at (bunch of numbers) could not be read...

You need to post the exact error message.
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#3 Enthusiast

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Posted 11 October 2006 - 06:31 AM

You obviously have a malware infection:

Run The Windows OneCare Free Scan (on-line scan)
To run the Windows One Care Free Scan
Go to Windows Live Onecare Free Scan site using Internet Explorer.
It will say "Get a free PC safety scan"
http://safety.live.com/site/en-us/default.htm

Make sure you click "Full Service Scan" in the middle of the page and
not the "Try It Now Free" offer on the right side.

Allow the download of an Active X component.
Choose "Complete Scan" in the window that opens
Click "Next"
Do not click on anything else that offers you a free trial or to sign up if you live in the US.

Allow it to scan - it may take quite a while, possibly two hours or so depending on the size of your hard drive is and how fragmented your registry and drive may be.

After completing the Windows OneCare Free Scan run both Adaware and Spybot Search and Destroy from safe mode, updating each program’s malware definitions before you reboot into safe mode to scan and allowing both to fix what they find.

If you do not already have these freeware aps installed on your computer, you can get them at the following sites:

*AdAware SE:
http://www.majorgeeks.com/download506.html

*Spybot S&D:
http://www.safer-networking.org/en/index.html

Following that that I suggest you post a “HijackThis” log for expert assistance with your malware infection.

Read the pinned post in our “HijackThis Logs and Analysis” forum,
here
http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/
Carefully read and follow all directions carefully.

Following the instructions create a HJT log, and POST THE HJT LOG THAT YOU CREATED IN OUR HJT LOGS AND ANALYSIS FORUM – not in this forum,
at this link.
http://www.bleepingcomputer.com/forums/posthjtlog.html
Include the specs for your computer (i.e., what processor, amount of RAM, brand or motherboard, etc, and briefly describe the problem you are experiencing.)

Unless you are expert at editing the registry, Do not use the Hijack This program to try to fix anything by yourself as even what may seem to be a small mistake can render your operating system inoperable.
Some files when in the correct folder for them may be fine while in another may be malware hiding.


A member of our expert HJT Team will analyze your log, make recommendations and offer assistance, walking you through the complete repair process.

It may take a short period of time to get a response to the log you posted because the members of our HJT Team are kept very busy.
Posting your Hijack This log anywhere but in the Hijack This Logs and Analysis forum will delay their response as it will require a moderator to move the log there before the HJT Team will see it and it will fall behind other logs posted after yours was posted, so be sure to post your log in the Hijack This Logs and Analysis forum.

Please be patient as this team is manned by volunteers. They will help you in order received as soon as possible.

NOTE
Once you have posted your HJT log, please DO NOT make any additional posts in the HJT Logs and Analysis forum thread you created until you get a response from a member of our HJT expert team, and do not make any additional changes to your system (changes, including any attempted repairs, will make your computer to be different than as represented in the log you posted and therefore make your log inaccurate).[/i]

The first criteria the HJT Team has when looking for logs that need replies are posts showing 0 replies. If you make an additional post, it will show as having had 1 reply.
A team member, looking for a new log that requires help might well assume another HJT Team member is already assisting you and might not open the thread to respond.

So, post your HJT Log in our HJT Forum (not here in this forum) and wait for a response from a HJT team member.

After you post your log, please do not make any changes to your computer. Discontinue trying to delete anything with any program as changes will make your HJT log obsolete and waste valuable time spent by our HJT experts analyzing the log made inaccurate by changes and therefore their plan formulated to address the problems will also be obsolete.

If after 5 days you still have gotten no response, then post a re-request and a link to your HJT log HERE.
http://www.bleepingcomputer.com/forums/topic14717.html

Make sure you post your HJT log in the HJT forum, not here, because if you post it here in this forum the response from our HJT Team will be delayed because the post will have to be moved before they see it and it will fall in line behind many others posted that same day.

#4 usasma

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Posted 11 October 2006 - 11:36 AM

Check your Event Viewer for the error messages (How-To: http://www.bleepingcomputer.com/forums/t/40108/how-to-use-event-viewer/ )

Once you've posted your HiJackThis log - don't mess with the computer or post more to this thread. It's essential that the HJT Team be able to work on your system undisturbed. The reason for this is that the bad stuff will move/disguise itself if you mess with it - and then the HJT Team may not be able to find it.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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#5 ancienttree

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Posted 13 October 2006 - 11:55 PM

the messages says: The instruction at "0x66869697" referenced memory at "0x0000002c". the memory could not be "read" click ok to terminate the program.

sorry i took so long to reply for one i don't have much time being married with two kids and working all the time and secondly i don't always get the message i never know when i'm gonna get it... i'll read the hjt file and carefully follow instructions.

Thank you so much

#6 Enthusiast

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Posted 14 October 2006 - 07:59 AM

What program did it say was running or if it did not say, what did it close?

#7 ancienttree

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Posted 15 October 2006 - 02:04 AM

well earlier today i posted my hijack log where i was supposed to post it and i explained that it doesn't it when ever it wants to, some times when i click on shut down computer, sometimes when i close internet explorer, sometimes out of the blue and sometimes when i'm playing counter strike and i have to switch windows for a split second and i try to go back to counter strike it does it....I don't think im supposed to post my hijack log here so if i need to let me know ......... thank you so much.

#8 Enthusiast

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Posted 15 October 2006 - 02:22 AM

Do not post the HJT log here. It needs to be in the Hijack This Logs and Analysis Forum.

Also do not do anything else to try to fix the computer until advised by the HJT Team member and then do only what they advise.

After you complete with them if you still have any problems come back and post here.




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