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Can't Reset PC or downgrade! HELP!


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#1 shadowfox87

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Posted 05 July 2018 - 08:23 AM

Hey guys,

 

So my laptop suddenly was becoming slow and was having memory issues after the most recent Windows 10 update (Thanks Microsoft). It took forever at the bootup screen and then became even slower. Eventually, it said that the disk had errors. So I went into Advanced Repair and did a chkdsk c: /f /r. This found issues fixed them. I restarted. It was still slow. Very slow.

 

I did a system restore to before the Windows update, but no luck. As I ran out of options, I just thought might as well reinstall Windows. I selected "reset pc" but still no luck it said can't be done. I booted from a usb that has windows and tried to downgrade to a lower version of window but still no luck. It said can't be done. I'm doing chkdsk again. I think I will have no choice but to do a clean install of Windows 10 and buy a harddrive enclosure to backup my data. 

 

I was just wondering before I do all this, does anyone here have any ideas that I haven't already tried?

 

Thanks for your help


Edited by shadowfox87, 05 July 2018 - 08:24 AM.


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#2 JohnC_21

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Posted 05 July 2018 - 08:50 AM

The first thing I would do is backup any data on this hard drive you need. After backing up the data download Seatools for Windows and do the short and long tests.

 

https://www.seagate.com/support/downloads/seatools/seatools-win-master/

 

If the drive is WD then use their software.

 

https://support.wdc.com/downloads.aspx?p=3



#3 Mason21

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Posted 05 July 2018 - 11:25 AM

I would try a repair install before totally reformatting. Here is a video on how to do it. (I do recommend doing it in safe mode with networking. Works better)  



#4 shadowfox87

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Posted 05 July 2018 - 12:58 PM

I tried reinstall but it failed. The C: is just too corrupted. I've backed up my data so I don't mind reformatting now. I've booted from a usb and installing windows fresh. I'll run the Seagate diagnostics afterwards. If it's not good, I'll just get an SSD. This hard drive was a Seagate 5400 RPM 1 TB, kind of old. I'm pretty sure it wasn't a software issue. I think the hard drive itself has some disk errors. I ran a disk check of the hard drive inside an enclosure and no errors were found. Thanks for all the suggestions!


Edited by shadowfox87, 05 July 2018 - 12:59 PM.


#5 JohnC_21

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Posted 05 July 2018 - 01:06 PM

From a BC member that does Data Recovery for a living. These are platter drives, not SSDs.

 

https://www.bleepingcomputer.com/forums/t/640173/need-two-new-4tb-hdds/?p=4190307



#6 shadowfox87

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Posted 05 July 2018 - 01:11 PM

I'm in the process of doing a clean install of Windows. Even as I do it, it's quite slow, so I think there might be something wrong with the read/write. I was thinking of buying the WD Blue 500 GB one. http://www.canadacomputers.com/product_info.php?cPath=179_1229_1088&item_id=114567

 

or I can get Samsung EVO: http://www.canadacomputers.com/product_info.php?cPath=179_1229_1088&item_id=120021

 

Probably the latter according to this: http://ssd.userbenchmark.com/Compare/WD-Blue-3D-500GB-vs-Samsung-860-Evo-500GB/m337874vsm428560


Edited by shadowfox87, 05 July 2018 - 01:15 PM.


#7 JohnC_21

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Posted 05 July 2018 - 01:18 PM

I would at least test your current drive with the WD diagnostics. It may be something other than the hard drive. 

 

One thing to watch out for. If your hard drive is older it will be 9.5mm thick. The newer drives are 7mm thick. If your drive is 9.5 you will need to ship the 7mm drive if there is a problem connecting to the motherboard.



#8 shadowfox87

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Posted 05 July 2018 - 01:24 PM

It's 7 mm. My laptop is this one: http://www.crucial.com/usa/en/compatible-upgrade-for/Lenovo/ideapad-y510p



#9 shadowfox87

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Posted 05 July 2018 - 01:34 PM

So even after I completed Windows fresh install, it's stuck at the boot logo screen. It even asked me to check disk for errors lol. This after the C: is already formatted..



#10 JohnC_21

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Posted 05 July 2018 - 01:37 PM

What is the make of the computer? If HP tap Esc at boot and do a full System Diagnostic.  For Dell tap F12.



#11 shadowfox87

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Posted 06 July 2018 - 12:31 AM

So yea, I bought an SSD, installed Windows on that and basically put all my files on there. I ran a Seagate Diagnostics and it failed the test so it confirms the drive is damaged. However, there were some data that didn't transfer over. So now, I'm using Seagate Recovery software to see if I can get it. Kind of sucks because everything was working just fine a couple of days ago.






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