Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Windows Explorer has stopped working


  • Please log in to reply
10 replies to this topic

#1 parkton

parkton

  • Members
  • 57 posts
  • OFFLINE
  •  
  • Local time:05:56 AM

Posted 04 July 2018 - 06:36 AM

Hi,

 

I have an Acer Aspire X3812 pc and running Windows 7 Home Premium. I use Opera as my default browser and also Mozilla Fireffox as an alternative. My paid for virus protection is with F-Secure Safe from Cleverbridge.com.

 

I've recently noticed that it's become impossible to add attachments e.g. photos in emails when using Opera, but its fine with Firefox, and that drag and drop onto desktop for anything I want to save there doesn't work with either - just  getting a message that Windows Explorer has stopped working. (I just acquired a car dashcam too and from the supplied CD was unable to save the operating files to desktop, either via 'save as' or drag and drop).

 

So far i've tried the following to try and cure the issue: running as administrator, typed cmd in the Search box then Sfc /scannow but Windows didn't find any corrupted or missing files. Then tried chkdsk/r/f and restarted with the result of 'THE VOLUME IS CLEAN’. I also tried updating the Graphics driver via Device manager, and searched automatically (on Intel G45/G43 Express Chipset) with the result being a message that 'THE BEST DRIVER SOFTWARE IS ALREADY INSTALLED'.

 

A virus scan also found no issues.

 

So, not sure what to try next so i'm here I am seeking the help of those who know alot more than me! I'd greatly appreciate your help to solve this.

 

Thanks



BC AdBot (Login to Remove)

 


#2 hamluis

hamluis

    Moderator


  • Moderator
  • 56,435 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:03:56 AM

Posted 04 July 2018 - 06:58 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
 
post-33068-0-86653600-1480692866_thumb.j

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

Louis



#3 joseibarra

joseibarra

  • Members
  • 1,286 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Downstairs
  • Local time:04:56 AM

Posted 04 July 2018 - 07:55 AM

If you mean you are seeing something like this:

 

[attachment=205534:1.jpg]

 

If that is the case, read this:

 

Perhaps you have an afflicted Explorer Shell Extension.

 

Explorer Extensions make up the list/menu of things you see when you right click something.  

 

An afflicted Explorer Shell extension can cause Explorer to crash - especially when using copy/paste and/or drag/drop and often to/from an external USB attached drive or device.

 

Several recent incidents involving Acer and ASUS systems and MyWinLocker from EgisTec (which is already known to include some troublesome Explorer shell extensions) which may have come preinstalled on your system.

 

** Note:  You may see this issue after the installation of Windows Update KB4038777 but the Windows update is not the problem - the update patches security holes that bring the real problem to the surface.

 

Even if your system is not from Acer or ASUS it may have MyWinLocker installed and since there have been many reports of it contributing to Explorer crashes it seems a good place to start looking.

 

If you look in your Installed Programs and find MyWinLocker or anything from EgisTec and you don't know what it is or why it is there consider just uninstalling it, rebooting and then see how things work.  You can always reinstall it again later if needed, right?

 

If you have determined that MyWinLocker or any other EgisTec programs are involved follow the general purpose instructions below so you will be able to see all the Explorer shell extensions and figure out which one is afflicted.

 

After using The following program suggestion if you see any extensions from EgisTec, PSD Security Software, eDataSecurity, DragDropProtect (they will be some of the pink extensions) start with those first.

 

If none of those things are present, continue:

 

 

When Windows Explorer (not Internet Explorer) is misbehaving (especially when right clicking), start to suspect third party Explorer extension add-ons.  You may also see Data Execution Prevention (DEP) errors.  DEP errors are reported when Windows feels threatened by a program and Windows will shut down the threatening program.  Windows should never feel threatened by Windows Explorer (or Internet Explorer) unless some add-on is the cause.

Those would be Explorer extensions that do not belong to Microsoft.  That means extensions that you added.  Explorer extensions are usually okay and installing some applications will install Explorer extensions for you, give you a choice and sometimes they can be added without your knowledge when you install new software.

Explorer extensions are sometimes added as a new right click option you see on folders and files (like scan this file, open this file, play this song).

If there is a particular thing you do when Exploring that you know will cause the problem, that will help zero in on the problem and help you know for sure when you have found and fixed it.

If you can make it happen anytime you want, make an adjustment and then there is no message the next time you do whatever it is you do, you have found and fixed it.

First you need a way to see what Explorer add-ons you have installed now and a way to disable them (not uninstall them) so you can figure out which one is causing the problem.  You may have lots of non Microsoft extensions installed you don't even know about.

Download ShellExView from here to see which Explorer extensions you have loaded:

 

http://www.nirsoft.net/utils/shexview.html

ShellExView doesn't install anything on your computer, it just runs and displays.

After you launch ShellExView (double click shexview.exe) and acknowledge the security warning, adjust the column widths so you can see everything clearly.  Under Options, choose to "Mark Non-Microsoft Extensions" and the non Microsoft extensions will be in light pink, but on some systems that is a hard color to see, so click View, Choose Columns and move up or move down the Microsoft column so it is closer to the top (Move Up) so you can see it on your screen without having to scroll left and right.

Next, click the column header called Microsoft (it may be way out on the right side of the screen) to sort the display (by clicking the Microsoft column header) so all the non Microsoft extensions are at the top and easy to see.  They will say "No" and be marked in pink since they are not Microsoft extensions, something like this: 

 

[attachment=205535:2.jpg]

 

The non Microsoft extensions would be things you have added (non Microsoft) and are what you need to be suspecting.

If you see extensions that do not have anything listed under Description, Product Name, Version, Company or have peculiar names that looks like they might be just random numbers and  letters, you might want to look at those first.

You can also Google the name of a suspicious add-on and see if there are any hits regarding Explorer crashes or DEP errors and what other people have done about it.

You might Google something like:

<my-suspicious-add-on>  windows explorer crashing

You have to fill in the name of your suspicious add on.

See what kind of search results hits you get and look for solutions or situations that sound like yours.

I am not a trial and error advocate, but I can't think of another way to do this...

Right click and disable the non Microsoft extensions one at a time (or perhaps in little groups of 3-5) keeping a list so you can enable them again later if desired. The result of the change is immediate and no reboot is required.  Test your (right click) failure condition.  If Explorer starts to act normally, you will know that some extension you just disabled in that group of 3-5 is the culprit so you can start to enable them one at a time until explorer fails again.

One user reported that there was a need to restart Explorer after each adjustment so to do that press Ctrl-E from within ShellExView.

 

If you recognize any extensions that may have been added or downloaded recently, start with those first.

Disabling an extension does not uninstall the extension - it is just disabled.  You can always enable it again later, so keep track of things by writing them down.

Disable them one at a time or in little groups (to make things go faster) until your right click does not generate an error, then reboot and test again to be sure.   That last extension you disabled would be the suspicious one.

You can also just disable all the non Microsoft extensions, reboot, test your failure condition and enable them one at a time until you find the one that generates the failure condition.

If you have a lot of extensions, you could disable them is little groups, 3-5 at a time instead of 1 at a time until your system starts to behave.  

 

When it does behave, you will know that the problem is one of the extensions in that little group and you can enable those in the group one at a time until the problem comes back, then the problem will be with the last extension you enabled.

The hope is that you will find the one extension that causes the problem and then you can figure out what to do about it - either uninstall it or see if you can get an update from the maker of the extension from their web page.

I don't have your issue but I can when you disable/enable the extensions, the extension is immediately disabled, so disabling an extension does not seem to require a reboot but if you think you found the problem, I would reboot and retest anyway to really be sure the problem is gone.

If you post up a list of your non Microsoft extensions, maybe someone will recognize it as a potential problem.

If you find the offending extension that is the problem, please let us know what it is so I can add it to my list! 

 


The mediocre teacher tells. The good teacher explains. The superior teacher demonstrates.


#4 parkton

parkton
  • Topic Starter

  • Members
  • 57 posts
  • OFFLINE
  •  
  • Local time:05:56 AM

Posted 04 July 2018 - 11:22 AM

Hi,

 

Thanks for the replies. This is in response to hamluis and i'l see what he thinks of the info he requested next, although joseibarra, it's interesting what you say about MyWinLocker and EgisTec, because I think my antivirus provider, F-Secure may have some involvement with Egis Tec.

 

The Mini Toolbox Results are as follows:

 

========================= Event log errors: ===============================
 
Application errors:
==================
Error: (07/04/2018 01:31:13 PM) (Source: Application Error) (User: )
Description: Faulting application name: Dropbox.exe, version: 52.4.60.0, time stamp: 0x5b3124e8
Faulting module name: KERNELBASE.dll, version: 6.1.7601.24150, time stamp: 0x5b0cba25
Exception code: 0xe00f0001
Fault offset: 0x0000c54f
Faulting process id: 0x1a98
Faulting application start time: 0xDropbox.exe0
Faulting application path: Dropbox.exe1
Faulting module path: Dropbox.exe2
Report Id: Dropbox.exe3
 
Error: (07/04/2018 12:34:31 PM) (Source: Application Error) (User: )
Description: Faulting application name: Dropbox.exe, version: 52.4.60.0, time stamp: 0x5b3124e8
Faulting module name: KERNELBASE.dll, version: 6.1.7601.24150, time stamp: 0x5b0cba25
Exception code: 0xe00f0001
Fault offset: 0x0000c54f
Faulting process id: 0x1308
Faulting application start time: 0xDropbox.exe0
Faulting application path: Dropbox.exe1
Faulting module path: Dropbox.exe2
Report Id: Dropbox.exe3
 
Error: (07/04/2018 12:17:00 PM) (Source: Application Error) (User: )
Description: Faulting application name: Dropbox.exe, version: 52.4.60.0, time stamp: 0x5b3124e8
Faulting module name: KERNELBASE.dll, version: 6.1.7601.24150, time stamp: 0x5b0cba25
Exception code: 0xe00f0001
Fault offset: 0x0000c54f
Faulting process id: 0x414
Faulting application start time: 0xDropbox.exe0
Faulting application path: Dropbox.exe1
Faulting module path: Dropbox.exe2
Report Id: Dropbox.exe3
 
Error: (07/04/2018 11:25:09 AM) (Source: Application Error) (User: )
Description: Faulting application name: Dropbox.exe, version: 52.4.60.0, time stamp: 0x5b3124e8
Faulting module name: KERNELBASE.dll, version: 6.1.7601.24150, time stamp: 0x5b0cba25
Exception code: 0xe00f0001
Fault offset: 0x0000c54f
Faulting process id: 0x5e0
Faulting application start time: 0xDropbox.exe0
Faulting application path: Dropbox.exe1
Faulting module path: Dropbox.exe2
Report Id: Dropbox.exe3
 
Error: (07/04/2018 10:27:50 AM) (Source: Application Error) (User: )
Description: Faulting application name: Dropbox.exe, version: 52.4.60.0, time stamp: 0x5b3124e8
Faulting module name: KERNELBASE.dll, version: 6.1.7601.24150, time stamp: 0x5b0cba25
Exception code: 0xe00f0001
Fault offset: 0x0000c54f
Faulting process id: 0x1068
Faulting application start time: 0xDropbox.exe0
Faulting application path: Dropbox.exe1
Faulting module path: Dropbox.exe2
Report Id: Dropbox.exe3
 
Error: (07/04/2018 09:19:17 AM) (Source: Application Error) (User: )
Description: Faulting application name: Dropbox.exe, version: 52.4.60.0, time stamp: 0x5b3124e8
Faulting module name: KERNELBASE.dll, version: 6.1.7601.24150, time stamp: 0x5b0cba25
Exception code: 0xe00f0001
Fault offset: 0x0000c54f
Faulting process id: 0x19e4
Faulting application start time: 0xDropbox.exe0
Faulting application path: Dropbox.exe1
Faulting module path: Dropbox.exe2
Report Id: Dropbox.exe3
 
Error: (07/04/2018 08:06:19 AM) (Source: Application Error) (User: )
Description: Faulting application name: Dropbox.exe, version: 52.4.60.0, time stamp: 0x5b3124e8
Faulting module name: KERNELBASE.dll, version: 6.1.7601.24150, time stamp: 0x5b0cba25
Exception code: 0xe00f0001
Fault offset: 0x0000c54f
Faulting process id: 0xfc0
Faulting application start time: 0xDropbox.exe0
Faulting application path: Dropbox.exe1
Faulting module path: Dropbox.exe2
Report Id: Dropbox.exe3
 
Error: (07/04/2018 07:35:06 AM) (Source: Application Error) (User: )
Description: Faulting application name: Dropbox.exe, version: 52.4.60.0, time stamp: 0x5b3124e8
Faulting module name: KERNELBASE.dll, version: 6.1.7601.24150, time stamp: 0x5b0cba25
Exception code: 0xe00f0001
Fault offset: 0x0000c54f
Faulting process id: 0x1be0
Faulting application start time: 0xDropbox.exe0
Faulting application path: Dropbox.exe1
Faulting module path: Dropbox.exe2
Report Id: Dropbox.exe3
 
Error: (07/04/2018 07:19:03 AM) (Source: Application Error) (User: )
Description: Faulting application name: Dropbox.exe, version: 52.4.60.0, time stamp: 0x5b3124e8
Faulting module name: KERNELBASE.dll, version: 6.1.7601.24150, time stamp: 0x5b0cba25
Exception code: 0xe00f0001
Fault offset: 0x0000c54f
Faulting process id: 0x1144
Faulting application start time: 0xDropbox.exe0
Faulting application path: Dropbox.exe1
Faulting module path: Dropbox.exe2
Report Id: Dropbox.exe3
 
Error: (07/04/2018 06:09:36 AM) (Source: Application Error) (User: )
Description: Faulting application name: Dropbox.exe, version: 52.4.60.0, time stamp: 0x5b3124e8
Faulting module name: KERNELBASE.dll, version: 6.1.7601.24150, time stamp: 0x5b0cba25
Exception code: 0xe00f0001
Fault offset: 0x0000c54f
Faulting process id: 0xbb4
Faulting application start time: 0xDropbox.exe0
Faulting application path: Dropbox.exe1
Faulting module path: Dropbox.exe2
Report Id: Dropbox.exe3
 
 
System errors:
=============
Error: (07/03/2018 10:59:45 AM) (Source: Service Control Manager) (User: )
Description: The HP Network Devices Support service terminated with the following error: %%126 = The specified module could not be found.
 
Error: (07/03/2018 10:59:45 AM) (Source: Service Control Manager) (User: )
Description: The HP Home Network Diagnostic Support Service service terminated with the following error: 
%%126 = The specified module could not be found.
 
Error: (07/03/2018 10:58:01 AM) (Source: DCOM) (User: )
Description: {995C996E-D918-4A8C-A302-45719A6F4EA7}
 
Error: (07/03/2018 09:59:38 AM) (Source: Service Control Manager) (User: )
Description: The HP Network Devices Support service terminated with the following error: %%126 = The specified module could not be found.
 
Error: (07/03/2018 09:59:38 AM) (Source: Service Control Manager) (User: )
Description: The HP Home Network Diagnostic Support Service service terminated with the following error: 
%%126 = The specified module could not be found.
 
Error: (07/03/2018 09:56:40 AM) (Source: Service Control Manager) (User: )
Description: The Garmin Core Update Service service failed to start due to the following error: %%1053 = The service did not respond to the start or control request in a timely fashion.
 
Error: (07/03/2018 09:56:40 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Garmin Core Update Service service to connect.
 
Error: (07/03/2018 09:55:49 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 08:45:15 on ‎03/‎07/‎2018 was unexpected.
 
Error: (07/03/2018 06:37:10 AM) (Source: Service Control Manager) (User: )
Description: The Windows Update service hung on starting.
 
Error: (07/03/2018 06:34:31 AM) (Source: Service Control Manager) (User: )
Description: The HP Network Devices Support service terminated with the following error: 
%%126 = The specified module could not be found.
 
Microsoft Office Sessions:
=========================
Error: (10/20/2010 11:03:44 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 94 seconds with 0 seconds of active time.  This session ended with a crash.
 
Error: (10/20/2010 11:01:51 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 3 seconds with 0 seconds of active time.  This session ended with a crash.
 
 
=========================== Installed Programs ============================
64 Bit HP CIO Components Installer (HKLM\...\{FF21C3E6-97FD-474F-9518-8DCBE94C2854}) (Version: 7.2.8 - Hewlett-Packard) Hidden
7-Zip 9.20 (x64 edition) (HKLM\...\{23170F69-40C1-2702-0920-000001000000}) (Version: 9.20.00.0 - Igor Pavlov)
Acer Arcade Deluxe (HKLM-x32\...\{2637C347-9DAD-11D6-9EA2-00055D0CA761}) (Version: 3.2.8115 - CyberLink Corp.) Hidden
Acer Arcade Deluxe (HKLM-x32\...\InstallShield_{2637C347-9DAD-11D6-9EA2-00055D0CA761}) (Version: 3.2.8115 - CyberLink Corp.)
Acer Backup Manager (HKLM-x32\...\InstallShield_{30075A70-B5D2-440B-AFA3-FB2021740121}) (Version: 2.0.2.19 - NewTech Infosystems)
Acer eRecovery Management (HKLM-x32\...\{7F811A54-5A09-4579-90E1-C93498E230D9}) (Version: 4.05.3005 - Acer Incorporated)
Acer GameZone Console (HKLM-x32\...\{8ed9688e-4f79-4308-91ca-f1c37ca142b4}_is1) (Version: 5.1.0.2 - Oberon Media, Inc.)
Acer Registration (HKLM-x32\...\Acer Registration) (Version: 1.02.3006 - Acer Incorporated)
Acer ScreenSaver (HKLM-x32\...\Acer Screensaver) (Version: 1.2.0812 - Acer Incorporated)
Acer Updater (HKLM-x32\...\{EE171732-BEB4-4576-887D-CB62727F01CA}) (Version: 1.01.3017 - Acer Incorporated)
Acrobat.com (HKLM-x32\...\{287ECFA4-719A-2143-A09B-D6A12DE54E40}) (Version: 1.6.65 - Adobe Systems Incorporated)
Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 18.011.20040 - Adobe Systems Incorporated)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 1.5.0.7220 - Adobe Systems Inc.)
Adobe Flash Player 30 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 30.0.0.113 - Adobe Systems Incorporated)
Adobe Flash Player 30 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 30.0.0.113 - Adobe Systems Incorporated)
Adobe Flash Player 30 PPAPI (HKLM-x32\...\Adobe Flash Player PPAPI) (Version: 30.0.0.113 - Adobe Systems Incorporated)
Advertising Center (HKLM-x32\...\{b2ec4a38-b545-4a00-8214-13fe0e915e6d}) (Version: 0.0.0.2 - Nero AG) Hidden
Alice Greenfingers (HKLM-x32\...\{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-112920767}) (Version:  - Oberon Media)
Amazon MP3 Downloader 1.0.18 (HKCU\...\Amazon MP3 Downloader) (Version: 1.0.18 - Amazon Services LLC)
Amazonia (HKLM-x32\...\{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-11273477}) (Version:  - Oberon Media)
AMD Catalyst Install Manager (HKLM\...\{9AB0D5B6-4779-8C4F-CA91-A1FEDB56D7EC}) (Version: 8.0.911.0 - Advanced Micro Devices, Inc.)
ANT Drivers Installer x64 (HKLM\...\{37A08B0D-1168-49E3-B2BD-933B83F36E92}) (Version: 2.3.4 - Garmin Ltd or its subsidiaries) Hidden
B110 (HKLM-x32\...\{9F9A2D22-7E30-4546-B817-10644FFB9935}) (Version: 140.0.283.000 - Hewlett-Packard) Hidden
Backup Manager Advance (HKLM-x32\...\{30075A70-B5D2-440B-AFA3-FB2021740121}) (Version: 2.0.2.19 - NewTech Infosystems) Hidden
Bonusprint (HKCU\...\{22BBE99C-4A0D-4EB4-A139-14CFD848C0F8}_is1) (Version: 11.3.0.2053 - bonusprint)
BufferChm (HKLM-x32\...\{FA0FF682-CC70-4C57-93CD-E276F3E7537E}) (Version: 140.0.212.000 - Hewlett-Packard) Hidden
Canon Easy-WebPrint EX (HKLM-x32\...\Easy-WebPrint EX) (Version: 1.5.0.0 - Canon Inc.)
Canon IJ Scan Utility (HKLM-x32\...\Canon_IJ_Scan_Utility) (Version:  - ‪Canon Inc.‬)
Canon MG4200 series MP Drivers (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_MG4200_series) (Version: 1.01 - Canon Inc.)
Canon MG4200 series On-screen Manual (HKLM-x32\...\Canon MG4200 series On-screen Manual) (Version: 7.5.0 - Canon Inc.)
Canon MG4200 series User Registration (HKLM-x32\...\Canon MG4200 series User Registration) (Version:  - Canon Inc.‎)
Canon My Image Garden (HKLM-x32\...\Canon My Image Garden) (Version: 1.1.2 - Canon Inc.)
Canon My Image Garden Design Files (HKLM-x32\...\Canon My Image Garden Design Files) (Version: 1.0.1 - Canon Inc.)
Canon My Printer (HKLM-x32\...\CanonMyPrinter) (Version: 3.0.0 - Canon Inc.)
Canon Quick Menu (HKLM-x32\...\CanonQuickMenu) (Version: 2.4.1 - Canon Inc.)
CCleaner (HKLM\...\CCleaner) (Version: 5.44 - Piriform)
Chicken Invaders 2 (HKLM-x32\...\{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-110209593}) (Version:  - Oberon Media)
Compatibility Pack for the 2007 Office system (HKLM-x32\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Computer Security 17.215.129.0 (release) (HKLM-x32\...\{658FDBCA-B7A1-43E4-A849-9F0812473331}) (Version: 17.215.129.0 - F-Secure Corporation) Hidden
CPUID CPU-Z 1.59 (HKLM\...\CPUID CPU-Z_is1) (Version:  - )
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Dairy Dash (HKLM-x32\...\{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-115053100}) (Version:  - Oberon Media)
Deezer 0.2.33 (only current user) (HKCU\...\67490f87-0893-5593-ae76-b1e5d0acd13f) (Version: 0.2.33 - Deezer)
Dream Day First Home (HKLM-x32\...\{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-113832110}) (Version:  - Oberon Media)
Dropbox (HKCU\...\Dropbox) (Version: 27.4.22 - Dropbox, Inc.)
eBay Worldwide (HKLM-x32\...\{E0B19DF7-B1C7-4937-82C4-0E4B1E346965}) (Version: 2.1.0901 - OEM)
Elevated Installer (HKLM-x32\...\{3C4BCD2A-8D3C-4663-9449-AB7B3AFD096F}) (Version: 3.2.17.0 - Garmin Ltd or its subsidiaries) Hidden
Elevated Installer (HKLM-x32\...\{93765DFA-8A67-41FB-9FC0-B12341CA65F3}) (Version: 2.1.13 - Garmin Ltd or its subsidiaries) Hidden
eSobi v2 (HKLM-x32\...\{15D967B5-A4BE-42AE-9E84-64CD062B25AA}) (Version: 2.0.4.000274 - esobi Inc.) Hidden
eSobi v2 (HKLM-x32\...\InstallShield_{15D967B5-A4BE-42AE-9E84-64CD062B25AA}) (Version: 2.0.4.000274 - esobi Inc.)
Farm Frenzy 2 (HKLM-x32\...\{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-11531173}) (Version:  - Oberon Media)
First Class Flurry (HKLM-x32\...\{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-115208410}) (Version:  - Oberon Media)
F-Secure SAFE (HKLM-x32\...\{9F1F7158-62F9-45F8-8D35-346A0E2E683D}) (Version: 3.15.285.0 - F-Secure Corporation) Hidden
F-Secure SAFE (HKLM-x32\...\F-Secure ServiceEnabler 49534) (Version: 3.15.285.0 - F-Secure Corporation)
F-Secure Ultralight 1.1.14.0 (release) (HKLM-x32\...\{55079DAB-EB0E-4946-8AC2-64CD27AA3146}) (Version: 1.1.14.0 - F-Secure Corporation) Hidden
Garmin City Navigator Europe NT 2011.32 Update (HKLM-x32\...\{499A37A3-9A0D-4929-AA3E-588FA230D66F}) (Version: 14.30.0.0 - Garmin Ltd or its subsidiaries)
Garmin City Navigator Europe NT 2013.41 Update (HKLM-x32\...\{32B74AB6-5E48-4897-A068-3A9F03CD5BEC}) (Version: 16.41.0.0 - Garmin Ltd or its subsidiaries)
Garmin Express (HKLM-x32\...\{65135558-F1AE-4B9B-8C0B-180730ACA261}) (Version: 2.1.13 - Garmin Ltd or its subsidiaries) Hidden
Garmin Express (HKLM-x32\...\{b43ffffb-1adc-4bcb-b277-7844ebff94da}) (Version: 3.2.17.0 - Garmin Ltd or its subsidiaries)
Garmin Express Tray (HKLM-x32\...\{2289494D-48E6-40F0-ABE1-24F1FD5A84E5}) (Version: 3.2.17.0 - Garmin Ltd or its subsidiaries) Hidden
Garmin Express Tray (HKLM-x32\...\{C233BCC3-29C4-49C0-B955-0A94509FC4FC}) (Version: 2.1.13 - Garmin Ltd or its subsidiaries) Hidden
Garmin Update Service (HKLM-x32\...\{876AB032-B2A4-41FF-AF87-DBC78454C1B0}) (Version: 2.1.13 - Garmin Ltd or its subsidiaries) Hidden
Garmin USB Drivers (HKLM-x32\...\{3D5D6CFC-3097-425A-8D8F-7EAF5D57641D}) (Version: 2.3.1.0 - Garmin Ltd or its subsidiaries)
Garmin WebUpdater (HKLM-x32\...\{AE1EC58E-B2AC-4959-A4C2-C38202A25239}) (Version: 2.5.6 - Garmin Ltd or its subsidiaries)
GlarySoft Utilities 1.11 (HKLM-x32\...\GlarySoft Utilities_is1) (Version:  - GlarySoft.com)
Google Toolbar for Internet Explorer (HKLM-x32\...\{18455581-E099-4BA8-BC6B-F34B2F06600C}) (Version: 1.0.0 - Google Inc.) Hidden
Google Toolbar for Internet Explorer (HKLM-x32\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.8231.2252 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.33.17 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.21.169 - Google Inc.) Hidden
Granny In Paradise (HKLM-x32\...\{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-110551697}) (Version:  - Oberon Media)
Heroes of Hellas (HKLM-x32\...\{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-113786380}) (Version:  - Oberon Media)
Hotkey Utility (HKLM-x32\...\Hotkey Utility) (Version: 1.00.3004 - Acer Incorporated)
HPAppStudio (HKLM-x32\...\{565E7B0E-B76B-4EAD-9753-F1E72A5CF12E}) (Version: 140.0.95.000 - Hewlett-Packard) Hidden
HPDiagnosticAlert (HKLM-x32\...\{846B5DED-DC8C-4E1A-B5B4-9F5B39A0CACE}) (Version: 1.00.0000 - Microsoft) Hidden
Identity Card (HKLM-x32\...\Identity Card) (Version: 1.00.3002 - Acer Incorporated)
ImagXpress (HKLM-x32\...\{A8F2089B-1F79-4BF6-B385-A2C2B0B9A74D}) (Version: 7.0.74.0 - Nero AG) Hidden
Intel® Graphics Media Accelerator Driver (HKLM\...\HDMI) (Version: 8.15.10.2302 - Intel Corporation)
Intel® Network Connections 16.3.48.0 (HKLM\...\PROSetDX) (Version: 16.3.48.0 - Intel)
Intel® Matrix Storage Manager (HKLM\...\{9068B2BE-D93A-4C0A-861C-5E35E2C0E09E}) (Version:  - Intel Corporation)
Interactive European Championships Wallchart (HKLM-x32\...\Interactive European Championships Wallchart) (Version:  - )
Java 8 Update 171 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F32180171F0}) (Version: 8.0.1710.11 - Oracle Corporation)
JavaFX 2.1.1 (HKLM-x32\...\{1111706F-666A-4037-7777-211328764D10}) (Version: 2.1.1 - Oracle Corporation)
Junk Mail filter update (HKLM-x32\...\{1F6AB0E7-8CDD-4B93-8A23-AA9EB2FEFCE4}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Merriam Websters Spell Jam (HKLM-x32\...\{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-112662477}) (Version:  - Oberon Media)
Microsoft .NET Framework 4.7.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.7.02558 - Microsoft Corporation)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Home and Student 2007 (HKLM-x32\...\HOMESTUDENTR) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office PowerPoint Viewer 2007 (English) (HKLM-x32\...\{95120000-00AF-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Professional Plus 2016 - en-us (HKLM\...\ProPlusRetail - en-us) (Version: 16.0.10228.20080 - Microsoft Corporation)
Microsoft Office Suite Activation Assistant (HKLM-x32\...\{E50AE784-FABE-46DA-A1F8-7B6B56DCB22E}) (Version: 2.9 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.3.6281.1202 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (HKLM-x32\...\{86CE85E6-DBAC-3FFD-B977-E4B79F83C909}) (Version: 9.0.30729.5570 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005 (HKLM-x32\...\{4fcf070a-daac-45e9-a8b0-6850941f7ed8}) (Version: 12.0.21005.1 - Microsoft Corporation)
Microsoft Works (HKLM-x32\...\{67E03279-F703-408F-B4BF-46B5FC8D70CD}) (Version: 9.7.0621 - Microsoft Corporation)
Mixlr version 28 (HKLM-x32\...\{F021F776-6BD4-4301-985D-0C1D27EEC8ED}_is1) (Version: 28 - Mixlr Ltd.)
Mozilla Firefox 61.0 (x64 en-GB) (HKLM\...\Mozilla Firefox 61.0 (x64 en-GB)) (Version: 61.0 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 61.0.0.6746 - Mozilla)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MyFreeCodec (HKCU\...\MyFreeCodec) (Version:  - )
MyWinLocker (HKLM-x32\...\{68301905-2DEA-41CE-A4D4-E8B443B099BA}) (Version: 3.1.76.0 - Egis Technology Inc.)
Nero 9 Essentials (HKLM-x32\...\{67c93cea-627f-4563-86a5-e934a3d248ca}) (Version:  - Nero AG)
Network64 (HKLM\...\{6BFAB6C1-6D46-46DB-A538-A269907C9F2F}) (Version: 140.0.221.000 - Hewlett-Packard) Hidden
Network64 (HKLM\...\{CE47BA54-78AC-409F-9151-BDF5BE15A804}) (Version: 140.0.212.000 - Hewlett-Packard) Hidden
Norton Online Backup (HKLM-x32\...\{C57BCDE1-7CB9-467D-B3BA-7E119916CDC1}) (Version: 1.2.0.36 - Symantec)
Office 16 Click-to-Run Extensibility Component (HKLM-x32\...\{90160000-008C-0000-0000-0000000FF1CE}) (Version: 16.0.10228.20080 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Extensibility Component 64-bit Registration (HKLM\...\{90160000-00DD-0000-1000-0000000FF1CE}) (Version: 16.0.10228.20080 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Licensing Component (HKLM\...\{90160000-008F-0000-1000-0000000FF1CE}) (Version: 16.0.10228.20080 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Localization Component (HKLM-x32\...\{90160000-008C-0409-0000-0000000FF1CE}) (Version: 16.0.10228.20080 - Microsoft Corporation) Hidden
Online Safety 2.215.7452.4118 (HKLM-x32\...\{0DD64CD2-B23F-4A3D-A88D-EF6848A20167}) (Version: 2.215.7452.4118 - F-Secure Corporation) Hidden
Opera Stable 53.0.2907.99 (HKLM-x32\...\Opera 53.0.2907.99) (Version: 53.0.2907.99 - Opera Software)
PS_AIO_07_B110_SW_Min (HKLM-x32\...\{F88E2E04-7EF5-488C-8E38-C94EB808458E}) (Version: 140.0.142.000 - Hewlett-Packard) Hidden
QuickTransfer (HKLM-x32\...\{E517094C-06B6-419F-8FFD-EF4F57972130}) (Version: 140.0.98.000 - Hewlett-Packard) Hidden
RealNetworks - Microsoft Visual C++ 2008 Runtime (HKLM-x32\...\{7770E71B-2D43-4800-9CB3-5B6CAAEBEBEA}) (Version: 9.0 - RealNetworks, Inc) Hidden
RealPlayer (HKLM-x32\...\RealPlayer 12.0) (Version:  - RealNetworks)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.5898 - Realtek Semiconductor Corp.)
RealUpgrade 1.1 (HKLM-x32\...\{28C2DED6-325B-4CC7-983A-1777C8F7FBAB}) (Version: 1.1.0 - RealNetworks, Inc.) Hidden
RPS CRT (HKLM-x32\...\{A4B9033B-D183-4A6C-9BCB-6BC8F80B939D}) (Version: 9.0.34 - Virgin Media) Hidden
SanDiskSecureAccess_Manager.exe (HKCU\...\@@__UNKNOWN__@@SanDiskSecureAccess_Manager.exe) (Version: 1.0.0 - DMAILER)
Scan (HKLM-x32\...\{06A1D88C-E102-4527-AF70-29FFD7AF215A}) (Version: 140.0.80.000 - Hewlett-Packard) Hidden
Skype Click to Call (HKLM-x32\...\{873F8E7C-10E6-449F-BD7E-5FBA7C8E1C9B}) (Version: 8.5.0.9167 - Microsoft Corporation)
Skype™ 7.3 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.3.101 - Skype Technologies S.A.)
Speccy (HKLM\...\Speccy) (Version: 1.32 - Piriform)
Toolbox (HKLM-x32\...\{292F0F52-B62D-4E71-921B-89A682402201}) (Version: 140.0.428.000 - Hewlett-Packard) Hidden
Trust Webcam (HKLM-x32\...\{399C37FB-08AF-493B-BFED-20FBD85EDF7F}) (Version: 5.8.54000.106 - Sonix)
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
Virgin Digital Help PC Mate (HKLM-x32\...\InstallShield_{58C4B948-D7A3-4712-ADA0-E9FF46B7645D}) (Version: 1.20 - Virgin Digital Help)
Virgin Media Digital Home Support 4.8.8 (HKLM-x32\...\Radialpoint_27_Psd_is1) (Version: 4.8.8 - Virgin Media) Hidden
Virgin Media Gadget Rescue 5.9.9 (HKLM-x32\...\Radialpoint_27_Spd_is1) (Version: 5.9.9 - Virgin)
Virgin Media Security Advisor Extension 3.6.3 (HKLM-x32\...\Radialpoint_27_Sas_is1) (Version: 3.6.3 - Virgin Media) Hidden
Visual Studio 2008 x64 Redistributables (HKLM-x32\...\{FCDBEA60-79F0-4FAE-BBA8-55A26C609A49}) (Version: 10.0.0.2 - AVG Technologies)
Visual Studio 2010 x64 Redistributables (HKLM\...\{21B133D6-5979-47F0-BE1C-F6A6B304693F}) (Version: 13.0.0.1 - AVG Technologies)
Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)
Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
WebReg (HKLM-x32\...\{8EE94FD8-5F52-4463-A340-185D16328158}) (Version: 140.0.212.017 - Hewlett-Packard) Hidden
Welcome Center (HKLM-x32\...\Acer Welcome Center) (Version: 1.00.3008 - Acer Incorporated)
Windows Driver Package - Dynastream Innovations, Inc. ANT LibUSB Drivers (04/11/2012 1.2.40.201) (HKLM\...\F9D2A789F9CFF8CEC36B544F53877C80F1F73C46) (Version: 04/11/2012 1.2.40.201 - Dynastream Innovations, Inc.)
Windows Driver Package - Garmin (grmnusb) GARMIN Devices  (04/19/2012 2.3.1.0) (HKLM\...\98157A226B40B173301B0F53C8E98C47805D5152) (Version: 04/19/2012 2.3.1.0 - Garmin)
Windows Driver Package - Silicon Labs Software (DSI_SiUSBXp_3_1) USB  (02/06/2007 3.1) (HKLM\...\D1506E0025B5A3F9EB8270FE81C1EEDD9388B8A2) (Version: 02/06/2007 3.1 - Silicon Labs Software)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3538.0513 - Microsoft Corporation)
Windows Live Sync (HKLM-x32\...\{84EBDF39-4B33-49D7-A0BD-EB6E2C4E81C1}) (Version: 14.0.8089.726 - Microsoft Corporation)
 
========================= Memory info: ===================================
Percentage of memory in use: 63%
Total physical RAM: 3037.18 MB
Available physical RAM: 1122.71 MB
Total Virtual: 7593.18 MB
Available Virtual: 4610.89 MB
 
========================= Partitions: =====================================
1 Drive c: (Acer) (Fixed) (Total:225.99 GB) (Free:120.22 GB) NTFS
2 Drive d: (DATA) (Fixed) (Total:226 GB) (Free:206.54 GB) NTFS
7 Drive k: (Iomega HDD) (Fixed) (Total:931.51 GB) (Free:584.68 GB) NTFS
 
========================= Users: ========================================
User accounts for \\FAMILY
 
Administrator            Guest                    parkington               
 
 
**** End of log ****
 
 
 
Hopefully i've followed the instructions correctly and the above provides what you requested.

Edited by hamluis, 04 July 2018 - 03:42 PM.
Edited - Hamluis.


#5 parkton

parkton
  • Topic Starter

  • Members
  • 57 posts
  • OFFLINE
  •  
  • Local time:05:56 AM

Posted 04 July 2018 - 03:19 PM

Here's a second run of MiniToolboxData as requested. Hope it's okay this time:
 
 
Mod Edit:  Merged detail with original submittal - Hamluis.

Edited by hamluis, 04 July 2018 - 03:42 PM.


#6 joseibarra

joseibarra

  • Members
  • 1,286 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Downstairs
  • Local time:04:56 AM

Posted 04 July 2018 - 11:16 PM

You have an Acer, you have MyWinLocker installed and Explorer is crashing.

 

The usual symptom is Explorer crashing when copy/pasting drag/dropping files/folders to an externally attached USB device (drive).

 

Are you able to make that test?

 

If you don't wan to uninstall MyWinLocker you could use ShellExView to disable all the EgisTec extensions as a test - if you can find them all.


The mediocre teacher tells. The good teacher explains. The superior teacher demonstrates.


#7 parkton

parkton
  • Topic Starter

  • Members
  • 57 posts
  • OFFLINE
  •  
  • Local time:05:56 AM

Posted 05 July 2018 - 03:24 PM

Hi,

 

Yes Explorer does crash and produce the 'stopped working' message after attempting to drag and drop or copy/paste to or from a USB device, or indeed drag and drop from the DVD drive.

 

Before I do anything else i've looked at the list of non-Microsoft extensions. There's one that appears to be part of my F-Secure Anti-virus protection (paid for) called CppShellExtContextMenuHandler.FileContextMenuExtClass, Anti-Virus shell extension plug in and 3 others for my Canon Printer. Obviously it's trial and error in disabling all these and seeing what happens, so would uninstalling the MyWinLocker first be worth a try without any risk of affecting the anti-virus? I presume i'd best create a restore point first too?

 

Thanks



#8 joseibarra

joseibarra

  • Members
  • 1,286 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Downstairs
  • Local time:04:56 AM

Posted 05 July 2018 - 10:53 PM

Yes - create a Restore Point first, always have a good way to undo any adjustments.

 

My reply I did not make up just for your situation - it is just a copy/paste reply that has worked for lots of systems with your exact situation and usually just uninstalling MyWinLocker (or other EgisTec items) solves the problem. 

 

The rest of the reply is how to use ShellExView in case the problem of Explorer crashing is not MyWinLocker.

 

The fastest/easiest thing to do is make a RP, uninstall MyWinLocker, reboot and test.  If you still have the problem, then you can use ShellExView to isolate the afflicted extension.

 

None of the extensions you listed are in the list of known troublemakers but that list is long and could not be current.

 

Note that with ShellExView you can just disable the non MS extensions and nothing gets uninstalled.


Edited by joseibarra, 05 July 2018 - 11:06 PM.

The mediocre teacher tells. The good teacher explains. The superior teacher demonstrates.


#9 parkton

parkton
  • Topic Starter

  • Members
  • 57 posts
  • OFFLINE
  •  
  • Local time:05:56 AM

Posted 06 July 2018 - 04:44 PM

Thanks for your help.

 

I deleted the Egis Tec folder containing MyWinLocker and the folder Egis Tec Updater and things now seem back to as they were.

 

All good now  :thumbup2:



#10 joseibarra

joseibarra

  • Members
  • 1,286 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Downstairs
  • Local time:04:56 AM

Posted 06 July 2018 - 05:34 PM

I wonder if that means you uninstalled the EgisTec products or did you really simply delete the folders where they are located.

 

Does it still show up in Control Panel, Programs and Features?


The mediocre teacher tells. The good teacher explains. The superior teacher demonstrates.


#11 parkton

parkton
  • Topic Starter

  • Members
  • 57 posts
  • OFFLINE
  •  
  • Local time:05:56 AM

Posted 07 July 2018 - 01:13 PM

Hi,

 

No they don't show up in Control Panel, Programs and Features, so I think i've deleted entirely and cut and paste/drag and drop seems to work fine now.






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users