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HP 17-x010nr OS failure HDD?


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8 replies to this topic

#1 mystic12

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Posted 03 July 2018 - 01:34 PM

Hey guys, the owner dropped this laptop and now it doesn't boot, I ran the HDD diagnostics and it shows "Smart Check: software error" so I tried reinstalling OS but at SETUP screen it's showing this, help please:

 

https://s8.postimg.cc/5sgjyocw5/IMAG0113-20180703-142300541.jpg

 

Does that mean that even though the diagnostics did not report HDD failure that the HDD is damaged?


Edited by mystic12, 03 July 2018 - 01:35 PM.


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#2 mikey11

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Posted 03 July 2018 - 01:53 PM

if you are able to, i would remove the hard drive, hook it up to another computer using a hard drive enclosure/USB and test it that way, using the drive manufacturers testing software


Edited by mikey11, 03 July 2018 - 01:54 PM.


#3 mystic12

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Posted 03 July 2018 - 02:02 PM

I  was afraid of that. I will need to remove the bottom lid from this machine to get to the drive.



#4 JohnC_21

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Posted 03 July 2018 - 02:40 PM

You got that error because the drive is showing as 0MB. What size is shown in BIOS? Open a command prompt and type:

 

diskpart

list disk

select disk 0

detail disk

 

Provide a screen shot.

 

If the customer dropped the laptop with it running then I don't hold out too much hope for recovery. As mikey11 posted, your best bet of recovery would be using a USB adapter and scanning the disk for files to recover.


Edited by JohnC_21, 03 July 2018 - 02:42 PM.


#5 mystic12

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Posted 03 July 2018 - 02:55 PM

Well, hard drive is shot it seems:

 

https://s8.postimg.cc/4l77jzmdh/IMAG0117-20180703-155400500.jpg



#6 JohnC_21

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Posted 03 July 2018 - 02:57 PM

That disk looks to be toast but you can pull it and see if you get the same diskpart output on another computer.



#7 mystic12

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Posted 03 July 2018 - 03:04 PM

I'm not going to bother with it, I already tried taking off the bottom lid but some parts seemed damaged so I don't wish to get blamed for anything else or risk doing any physical damage,



#8 JohnC_21

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Posted 03 July 2018 - 03:08 PM

You could show the client the damage and have him sign off on the drive removal.



#9 mystic12

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Posted 03 July 2018 - 03:25 PM

Owner says she will get a new one as it's covered by insurance. Appreciate the help though thanks!






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