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Random BSODs with no rhyme or reason


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#1 computergeek522

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Posted 03 July 2018 - 12:02 PM

I have a four-year-old Dell Inspiron 5537.  It's always worked perfectly fine, until three or four days ago, when suddenly (and with no discernible pattern) it began throwing up BSODs.  The error info is always either "critical process died" or "unexpected store exception".  

 

I've run CHKDSK; no errors found.  I've executed the /scannow /r function; no errors found.  Ran a deep virus scan; no viruses detected.  Ran a malware scan; none found.

 

I tried refreshing the system; the BSODs persisted.  Finally I did a clean install of Windows yesterday, and so far (knock on wood) I've only had one BSOD since (before that they were happening every couple of hours.)

 

This is driving me nuts, because I have absolutely no idea what might be causing it.  I haven't installed any new software or hardware, so I'm sure it can't be that.  And I'm really hoping that someone here will have some ideas, or at least give me some new advice on how to track down the issue (and I'm keeping every finger crossed that my hard drive isn't about to die on me.)

 

Thanks in advance for any info!

 


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Dell Inspiron 5537
Intel Core i5-4200U CPU @ 1.60 GHz
8.00 GB RAM
Windows 10, 64-bit

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#2 bwv848

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Posted 03 July 2018 - 12:27 PM

Hi, computergeek522, :)

 

Given the nature of your bugchecks, a faulty hard disk is likely to blame. After backing up your files as a precaution (especially with so many blue screens), can you run Seagate SeaTools for Windows? Please run all the available tests, except any "repair" option.


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#3 computergeek522

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Posted 03 July 2018 - 06:02 PM

Thanks for the reply and the suggestion! I ran SeaTools (all of the tests other than the repair options, as you said) and my system passed all tests.  Any other suggestions?


Edited by computergeek522, 04 July 2018 - 12:07 PM.

Snoofie : Computer Geek Wannabe
 

Dell Inspiron 5537
Intel Core i5-4200U CPU @ 1.60 GHz
8.00 GB RAM
Windows 10, 64-bit

#4 bwv848

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Posted 03 July 2018 - 08:16 PM

Yes! I will have more suggestions if you run the Sysnative BSOD Dump + System File Collection App. Instructions on how to do so are found in the first two steps of this guide.


Edited by bwv848, 03 July 2018 - 08:17 PM.

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#5 computergeek522

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Posted 04 July 2018 - 12:04 PM

OK! So.  I ran the app you mentioned and have attached the zipped file here.  Thank you so much for helping me out! 

FWIW, I haven't had a BSOD in over 24 hours now, which is the longest it's gone since this issue came up.  I did a clean install of Windows at around 11 AM yesterday and no BSODs since. 

 

If you need any other info from me, let me know. :) Thanks again!

 

 

Attached Files


Edited by computergeek522, 04 July 2018 - 12:10 PM.

Snoofie : Computer Geek Wannabe
 

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Intel Core i5-4200U CPU @ 1.60 GHz
8.00 GB RAM
Windows 10, 64-bit

#6 bwv848

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Posted 04 July 2018 - 06:30 PM

Hi! :)
 
I found 173 Event ID 808s in the Event Log:

Event[808]:
  Log Name: System
  Source: Disk
  Date: 2018-07-03T10:59:52.911
  Event ID: 153
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: WIN-LHKDKFU65JJ
  Description:
The IO operation at logical block address 0x181fc18 for Disk 0 (PDO name: \Device\00000029) was retried.

and 130 bad block errors as well:

Event[807]:
  Log Name: System
  Source: Disk
  Date: 2018-07-03T10:59:53.036
  Event ID: 7
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: WIN-LHKDKFU65JJ
  Description:
The device, \Device\Harddisk0\DR0, has a bad block.

Your hard disk is almost certainly the culprit here, and you should replace it. If not, the BSODs are sure to appear again.


Edited by bwv848, 04 July 2018 - 06:30 PM.

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#7 computergeek522

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Posted 04 July 2018 - 06:36 PM

Well, I can’t say I’m surprised. I was hoping that my hard drive wasn’t the culprit, but logically I knew different.

I’ll have the hard drive replaced ASAP. :)

Thank you again so much for all your help!

Snoofie : Computer Geek Wannabe
 

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Intel Core i5-4200U CPU @ 1.60 GHz
8.00 GB RAM
Windows 10, 64-bit

#8 bwv848

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Posted 04 July 2018 - 06:38 PM

You're welcome! Just proves that software tests are never to be entirely relied upon...


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