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Laptop usually restarts after sleep


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#1 bschoeck

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Posted 03 July 2018 - 10:48 AM

Hello everybody, can anyone help?

 

It's been happening for a month. I leave my Asus on, leave for a bit, and and when I return hours later, it's either:

*shutdown

*seems to be asleep and won't wake up -- the power button is lit, but normal things won't bring the screen on, like hitting keys or moving the mouse.  I must restart it.

 

I'd be really grateful for any assistance!

 

Not sure what specs you'll need >>>>

 

OS Name    Microsoft Windows 10 Home
Version    10.0.17134 Build 17134
System Manufacturer    ASUSTeK COMPUTER INC.
System Model    Q501LA
System Type    x64-based PC
System SKU    ASUS-Ultrabook
Processor    Intel® Core™ i5-4200U CPU @ 1.60GHz, 2301 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date    American Megatrends Inc. Q501LA.212, 12/6/2013
 



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#2 Nunos

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Posted 03 July 2018 - 11:15 AM

Welcome to Bleeping Computer. It could be the power settings so can you please check the settings and tell us how they are configured?

 

1. Click Start > Settings > System

2. Left side menu click > Power and Sleep.

3. Scroll down click > Additional Power Settings.

4. Left menu. For each of these Click > 'Choose what the power buttons do' and Click > 'Choose what closing the lid does'. Please Note both [Battery and Plugged in]:

When I press the power button ~ Hibernate.

When I press the sleep button ~ Turn Off the Display.

When I close the Lid ~ Sleep.



#3 bschoeck

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Posted 03 July 2018 - 12:45 PM

Thanks Nunos.

Those were all set to SLEEP.

But I've changed them to your configuration. 

 

Now I'll wait a bit to see what happens.


Edited by bschoeck, 03 July 2018 - 02:22 PM.


#4 bschoeck

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Posted 03 July 2018 - 02:22 PM

Hmm-- that didn't solve the problem. 

I walked away from the laptop, let it sleep, and when I returned, it was fully shutdown.

 

Any next steps?



#5 Nunos

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Posted 03 July 2018 - 04:33 PM

Next up it could be that it requires a specific key be pressed. Usually it is a little icon on the key that looks like a half moon. 

 

After that you can check Device Manager for the Mouse and Touchad > Properties and set them to

 

1. uncheck "allow the computer to turn off the device to save power".
2. Check "allow this device to wake the computer".

 

https://www.tenforums.com/performance-maintenance/14792-computer-wont-wake-up-sleep-2.html

 

Several pages there and specifically I think Post 17 is a fellow Asus owner and he seems to have found a key combo that wakes up the screen. Have you noticed if your hard drive tries to spin up and it is just a black screen? Or is it just nothing at all?

 

Might try some of the suggestions in those posts to see if any of their key combos work on yours. :D


Edited by Nunos, 03 July 2018 - 04:41 PM.


#6 bschoeck

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Posted 06 July 2018 - 11:11 AM

Hi! I tried your Device Manager instruction, but that hasn't fixed it. 

I checked that other forum, but that problem is slightly different -- his computer was stuck asleep, wouldn't wake, and wouldn't reboot.

 

  Mine is stuck asleep and WILL reboot, or is asleep and will reboot instead of merely waking.  Subtly different, haha.

 

Just now I had the latter: I pressed the Power button, which is set to put the laptop to sleep. 

When I pressed Power,  it Restarted instead of waking up.  Went through the boot screen, all my programs had been closed, etc.

 

Any other ideas?



#7 Gregk430

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Posted 06 July 2018 - 07:51 PM

It's very likely that your machine is overheating. Try downloading Speccy, if you have very high temperatures, you may need to cool down your laptop by dusting it out or using a laptop fan.

Malware could also cause your computer to overheat because of running processes. 



#8 bschoeck

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Posted 07 July 2018 - 09:09 AM

Hi Greg430k,

 

Overheating when it's in Sleep mode...?

At any rate, Speccy says I'm 45-65C.

The Internet says that's a healthy range.

 

Anything else?



#9 JohnC_21

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Posted 07 July 2018 - 09:33 AM

Firstly, disable Fast Startup if not already.

 

Open an elevated command prompt and type:

powercfg.exe -h off
shutdown /s /f /t 0

Reboot. Hopefully removing the hybrid shutdown solves the sleep problem.

 

If that does not work then do a sleep in clean boot mode. There may be a conflict between startup items and processes.



#10 bschoeck

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Posted 20 July 2018 - 11:48 AM

Hi JohnC_21! Sorry for the delayed reply.

 

I did both of your suggestions (disable Fast Startup, and Sleep in clean boot mode).

Neither fixed anything. 

 

It's still like:

Press Power button (or choose Sleep from Start menu).  Laptop sleeps.  A moment later, press Power button.  It restarts from shutdown. :\

 

Again, I have set Power button to Sleep, so it's really weird that the laptop shuts down completely.

 

Any other ideas? Thank you!



#11 JohnC_21

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Posted 21 July 2018 - 08:23 AM

It's been happening for a month. I leave my Asus on, leave for a bit, and and when I return hours later, it's either:

*shutdown

*seems to be asleep and won't wake up -- the power button is lit, but normal things won't bring the screen on, like hitting keys or moving the mouse.  I must restart it.

I has this problem on an old desktop after I set it to sleep and it turned out to be the power supply. In your case I think the only thing to do is set the computer to never sleep. There may be a BIOS setting in the Power Section. If S3 set to S1 and see if that helps.

 

https://www.pcworld.com/article/225833/Tweak_Your_Windows_PCs_Sleep_Mode.html



#12 pcpunk

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Posted 21 July 2018 - 03:28 PM

Pull out the battery also, those pesky little things cause trouble sometimes.

 

Just in case, do you have the latest BIOS?

Version 212
2015/08/272.1 MBytes
BIOS 212
 
Was this an Upgrade from 8.1?  Clean Installs fix many problems.
 
There are other driver updates for Windows 10 Upgrades on the Asus site for your laptop that may or may not help.
 
Maybe Fn+F1 will work better to put computer into Sleep Mode?  And, one of the Updates at the site is for Hotkeys:
Version V1.0.0039
2015/07/2311.81 MBytes
ATKPackage (For Windows 10 Upgrade)
ATKPackage includes ATKACPI driver and hotkey-related utilities.
To avoid displaying OSD abnormally due to compatibility issue after upgrade to Windows 10, please update ATKPackage to v1.0.0038 or above.
 
Some had success with Power Settings to Performance along with the other power settings being correct.

Edited by pcpunk, 21 July 2018 - 03:31 PM.

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#13 pcpunk

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Posted 21 July 2018 - 03:37 PM

This looks to be a good solution for you.  ASUS FAQ


sBCcBvM.png

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