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Browser hijacker or possible rootkit can't be detected by AV or Rkill


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#1 Typhic

Typhic

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Posted 02 July 2018 - 11:35 PM

I am using Windows 10 Home 64bit Version 1803 on a Lenovo G580 Laptop.

New tabs will randomly pop up and sometimes do a bunch of redirections and end up on the same 2 sites. Sometimes it would pop up if I click on open space in the browser as if there were some invisible overlay. Some google searches would immediately crash the tab but researching wouldn't. Whenever I try to search for things with keywords relating to this virus it would immediately crash the browser. Like 'malwarebytes' would crash the browser when searched in google. Certain Bleeping computer links will also crash like the FRST download so I haven't been able to get that.

Avira/AVG/Windows Defender have not detected anything with quick scans. Rkill hasn't detected anything even in safe mode.

A system restore is unlikely to fix it since there is no point pre-virus. But trying to restore it to yesterday gave an error that said something along the lines of "couldn't go back to restore point".

What could possibly be causing this and are there any other solutions besides wiping the drive?

 


Edited by Typhic, 03 July 2018 - 12:24 AM.


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#2 Oh My!

Oh My!

    Adware and Spyware and Malware.....


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Posted 04 July 2018 - 01:48 PM

Greetings Typhic and :welcome: to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.

My name is Oh My! and I am here to help you! Now that we are "friends" please call me Gary.

If you would allow me to call you by your first name I would prefer to do that.

===================================================

Ground Rules:
  • First, I would like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts. Please try to match our commitment to you with your patience toward us. If this was easy we would never have met.
  • Please do not run any tools or take any steps other than those I will provide for you while we work on your computer together. I need to be certain about the state of your computer in order to provide appropriate and effective steps for you to take. Most often "well intentioned" (and usually panic driven!) independent efforts can make things much worse for both of us. If at any point you would prefer to take your own steps please let me know, I will not be offended. I would be happy to focus on the many others who are waiting in line for assistance.
  • Please perform all steps in the order they are listed in each set of instructions. Some steps may be a bit complicated. If things are not clear, be sure to stop and let me know. We need to work on this together with confidence.
  • Please copy and paste all logs into your post unless directed otherwise. Please do not re-run any programs I suggest. If you encounter problems simply stop and tell me.
  • If you do not reply to your topic after 5 days we assume it has been abandoned and I will close it.
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  • I would like to remind you to make no further changes to your computer unless I direct you to do so.
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Now that I am assisting you, you can expect that I will be very responsive to your situation. If you are able, I would request you check this thread at least once per day so that we can try to resolve your issues effectively and efficiently. If you are going to be delayed please be considerate and post that information so that I know you are still with me. Unfortunately, there are many people waiting to be assisted and not enough of us at BleepingComputer to go around. I appreciate your understanding and diligence.

Thank you for your patience thus far.

Now that you have already started a topic please follow the steps as outlined here. Make sure to copy and paste both logs in your reply. If you receive an error message the content is too long simply post each report in a separate reply.
Gary
 
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"May you be richly rewarded by the Lord, the God of Israel, under whose wings you have come to take refuge."

#3 Oh My!

Oh My!

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Posted 07 July 2018 - 08:40 AM

Greetings,

===================================================

Do You Still Need Help?

It has been 3 days since my last post.
  • Do you still need help with this?
  • If you have not replied within 48 hours I will assume you have abandoned the Topic and it will be closed.

Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"May you be richly rewarded by the Lord, the God of Israel, under whose wings you have come to take refuge."

#4 Oh My!

Oh My!

    Adware and Spyware and Malware.....


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  • 37,466 posts
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Posted 11 July 2018 - 08:30 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.
Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"May you be richly rewarded by the Lord, the God of Israel, under whose wings you have come to take refuge."




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