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USB Wifi dongle dropping out every 10 seconds for 1-2 seconds


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#1 horatiofernando

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Posted 02 July 2018 - 09:43 PM

Hello :) So I've been struggling with this all night. I have updated drivers of everything on my computer, I have tried a different USB dongle, I have updated the computer and run malware scanners. I've also disabled the ability for windows to power down my USB devices to save power. Yet I still get a consistent and predictable dropout every 10 seconds. Its enough so that PUBG runs, but i get 5 seconds of lag every 10 seconds... Not a great game play experience ...

Here are my system specs: USB Dongle: D Link AC 1900

Machine MSI - MS-7A46
Operation System Microsoft Windows 10 Home (64-bit)
Memory 16 GB
Processor Intel® Core™ i7-6700K CPU @ 4.00GHz
Motherboard MSI - B150M BAZOOKA PLUS (MS-7A46)
Video Cards NVIDIA GeForce GTX 1070
Monitors LG Ultra HD
Hard Disk Samsung SSD 750 EVO 250GB (250.0 GB)
Network Card Realtek PCIe GBE Family Controller

CPU

Processor Name Intel Core i7 6700K Code Name Skylake TDP 95 W Package Socket 1151 LGA Technology 14 nm Core Voltage 1.22 V Specification Intel® Core™ i7-6700K CPU @ 4.00GHz Family 6 Model -- Stepping -- Ext. Family -- Ext. Model -- Revision R0 Instructions MMX , SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, x86-64, NX, VMX, AES, AVX, AVX2, FMA3, TSX

Clocks Core Speed 3991.2 MHz Multiplier x 40 Bus Speed 99.8 MHz QPILink --

Cache L1 Data 4 x 32 KBytes L1 Inst 4 x 32 KBytes Level 2 4 x 256 KBytes Level3 8192 KBytes

Motherboard

Motherboard Manufacturer MSI Model B150M BAZOOKA PLUS (MS-7A46) 1.0 Chipset Intel Skylake Revision 07 Southbrige Intel B150 Revision 31 LPCIO --

BIOS Core Speed American Megatrends Inc. Version 1.00 Date 05/30/2016

Graphic Interface Version -- Transfer Rate -- Max. Supported --

Memory

General Type DDR4 Size 16384 MBytes Channel# -- DC Model -- NB Frequency --

Timings DRAM Frequency 1064.4 MHz FSB:DRAM -- CAS# Latency(CL) 15 clocks RAS# to CAS# Delay(tRCD) 15 clocks RAS# Precharge(tRP) 15 clocks Cycle Time(rRAS) 36 clocks Bank Cycle Time(rRC) 36 clocks Command Rate(CR) 2 clocks

Graphics

GPU Name NVIDIA GeForce GTX 1070 Manufacturer 17236740 Code Name GP104 Technology 16 nm Revision --

Clocks Core 1506 MHz Shader -- Memory 4006.8 MHz

Memory Size 8192 MBytes Type 8 Bus Width --

 

 

 

I have run the ping test, and these are my results.

Pinging 192.168.0.1 with 32 bytes of data: Reply from 192.168.0.1: bytes=32 time=2ms TTL=64 Reply from 192.168.0.1: bytes=32 time=2ms TTL=64 Reply from 192.168.0.1: bytes=32 time=2ms TTL=64 Reply from 192.168.0.1: bytes=32 time=2868ms TTL=64

Ping statistics for 192.168.0.1: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 2ms, Maximum = 2868ms, Average = 718ms

C:\Users\Admin>ping 192.168.0.1

Pinging 192.168.0.1 with 32 bytes of data: Reply from 192.168.0.1: bytes=32 time=2ms TTL=64 Reply from 192.168.0.1: bytes=32 time=2ms TTL=64 Reply from 192.168.0.1: bytes=32 time=2ms TTL=64 Reply from 192.168.0.1: bytes=32 time=2919ms TTL=64

Ping statistics for 192.168.0.1: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 2ms, Maximum = 2919ms, Average = 731ms

I ran it twice for comparison. I have a very clear line of sight to my router, about 6 meters.

I should have added that this issue has remained even though I recently moved house, and bought a new USB dongle. So I have a new router, a new USB dongle, and even a new ISP, but I still get exactly the same problem. Does this make you think its a hardware issue?

I went to Device manager and cant find any faults, same as system information.

Last night I did check out my fault log (is that what its called?) and found this: WLAN Extensibility Module has failed to start.

Module Path: C:\WINDOWS\system32\Rtlihvs.dll Error Code: 126

and also this

MDM policy manager Acquiring the merge lock

I am getting a bit stumped :P

Any help would be much appreciated. Thank you in advance!

PS This is my first ever post, so I hope I have done everything right!

 

 

I have attached an image of my system monitor to show the problem.

 

Kind regards

Will

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#2 JohnC_21

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Posted 03 July 2018 - 08:11 AM

Do you get the same dropouts using Ethernet?

 

Follow the steps on this page. Windows 10 has a Network Reset option.

 

https://support.microsoft.com/en-us/help/10741/windows-fix-network-connection-issues

 

Right click the Wifi device in Device Manager. Select Properties. Under the details tab select Hardware IDs in the dropdown box. Copy and Paste the first line into your next post.



#3 horatiofernando

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Posted 03 July 2018 - 08:23 AM

Thanks for the reply.

Here is the hardware ID

USB\VID_2001&PID_331A&REV_0000
 
Strangely, when I connect my iphone and use it as a portable hotspot via USB cable, I get a steady connection. But in network monitor it shows up on the Ethernet tab
 
Im not close enough to a router at the moment to try an ethernet connection, but I could make it happen


#4 JohnC_21

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Posted 03 July 2018 - 08:38 AM

That hardware ID works out to a Dlink USB 3.0 dongle. Are you using a USB 3 port for a connection? The ones marked blue. On yours I believe they are red.

 

Did you attempt the network reset for Windows 10?

 

Did you reinstall the driver for this dongle?

 

https://support.dlink.com/ProductInfo.aspx?m=DWA-192

 

See this Microsoft page for that error.

 

https://answers.microsoft.com/en-us/windows/forum/windows_8-hardware/wlan-extensibility-module-has-failed-to-start/23ef0d59-5c5d-475d-9469-4ed541985de2

 

 



#5 horatiofernando

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Posted 03 July 2018 - 09:06 AM

IT WORKS

 

So I just followed the instructions on  http://technet.microsoft.com/en-us/library/cc735960%28v=ws.10%29.aspx

  1. Disable the Wireless Network Connection, and then enable the Wireless Network Connection.
  2. Restart the WLAN AutoConfig service (Wlansvc).

 

which was on the link that you sent me for the microsoft page above.

 

I cant thank you enough, this has been months of annoyance!!!!

 

Thankyou

Will



#6 JohnC_21

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Posted 03 July 2018 - 10:00 AM

You're Welcome, and thanks for update. Hopefully the fix sticks.


Edited by JohnC_21, 03 July 2018 - 10:03 AM.





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