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Virus took away admin rights, booted into safe mode. Google works fine.


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#1 salemoreo

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Posted 01 July 2018 - 11:12 PM

I ended up with a virus. In task manager, there are a bunch of files; exert.exe, and fireproofing.exe. I was able to delete some files, but it's still running. It plays ads in the background, and also hogs the CPU. I tried to run windows defender, but it said it was disabled by IT. There are folders that weren't there before, so I tried to delete them. However, admin rights were blocked. Is there any way to fix this? I am currently running the Emisoft Emergency kit, and it's injecting some stuff. However, so did malwarebytes, along with adwcleaner, but the virus persisted. Any tips? I know I can reinstall windows, but i'd rather have it be a last ditch effort, because I have my steam mobile auth on my computer.

 

I hope i explained it well, I'm sort of panicking right now. Any help/advice will be appreciated. I will add pictures in a bit.



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#2 salemoreo

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Posted 01 July 2018 - 11:18 PM

I ran an sfc /scannow scan and it repaired some corrupted files. Here are the pictures i promised aswell.

 

https://i.imgur.com/SKU72Oe.jpg

https://i.imgur.com/GnjzpLo.jpg



#3 salemoreo

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Posted 01 July 2018 - 11:50 PM

I also can't go into credential manager, it states an error has occured while performing this action. I also can't turn on any anti-virus at all - it won't let me.



#4 salemoreo

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Posted 02 July 2018 - 12:27 AM

I went onto my other user... it's completely fine. I still want this solved if possible though. :)



#5 Chris Cosgrove

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Posted 02 July 2018 - 05:06 PM

The way to get a solution to this malware problem is to start a topic in our malware removal section, here -

 

https://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-assistance/

 

Read the notes before you post and include the make and model of your computer and the OS you are using and as good a description of your problem as possible. You may refer to this topic if you wish, just copy/paste the URL at the top of this page.

 

To avoid any confusion I am going to close this topic, not because I don't want you to get help but because i want you to get help in the best place. It is not a good idea to have two topics open and, on BC, malware takes priority.

 

Chris Cosgrove






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